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Embracing the Future: Key Trends Shaping the Restaurant, Bar, and Hospitality Industry in 2025

Modern Restaurant Management

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

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Twenty Years of Change: How Hospitality Tech Evolved and What’s Next

Modern Restaurant Management

Twenty years ago, hospitality looked very different. Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains. Kitchens ran on handwritten tickets and verbal handoffs.

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Balancing Dining Experiences with Cost-Conscious Strategies

Modern Restaurant Management

“This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.

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The Holiday Rush and Beyond: Six Benefits that Keep Restaurant Teams Engaged

Modern Restaurant Management

Rewards Program for Consistent Effort A defined program goes a long way in keeping employees motivated through the ups and downs of a demanding season. Keeping staff engaged throughout the year with these practices will build loyalty and contentment that contribute to your business’ success, season after season.

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Cross-Functional MarTech Strategy Is Powering Loyalty and Guest Experience

Modern Restaurant Management

As restaurant brands grow, there is an increasing realization that loyalty and guest experience cannot live in isolated departments anymore. After nearly two decades in marketing and technology leadership across hospitality brands, I have seen how aligning these functions can drive measurable results.

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From Tools to Touchpoints: Reimagining Hospitality for 2045

Modern Restaurant Management

Hospitality has always been a balancing act, between quality and speed, consistency and creativity, guest expectations and operational reality. As we look ahead, one thing is clear: the future of hospitality won’t be defined by a single trend or flashy tech. A single ChatGPT request generates as much as 4.32 grams of CO2.

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Value-Driven Messaging Fuels Increased Traffic

Modern Restaurant Management

"Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns." Despite the value that appears to come from having deeper knowledge of loyalty program members, only about half (52 percent) of QSRs leverage third-party demographic data in their loyalty programs.