Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

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Front of House Loyalty Program Back of House Training 576

7 Shifts

FEBRUARY 22, 2021

If you aim to increase customer retention, one of the most important investments is loyalty programs. According to Shoes for Crews Europe , 57% of adult consumers are more likely to visit restaurants with a loyalty program. Why get a loyalty program? Why get a loyalty program?

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Modern Restaurant Management

MAY 9, 2025

They close the check at the table, apply loyalty rewards, and split payments however the guest wants, all without leaving the patio. How quickly can an operator ramp up a hand-held program and what kind of investment in dollars and training time does it involve? The handhelds themselves give you a rapid return on investment.

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Modern Restaurant Management

AUGUST 15, 2024

These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. Train Employees Training increases service speed and instills multitasking skills in employees, maximizing productivity without needing to hire additional staff. percent compared to other industries’ rate of 4.9

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Modern Restaurant Management

MARCH 11, 2025

What used to be a basic employee benefit plan for only full-time workers has since changed to personalized benefits such as daycare assistance and mental health programs for both full-and part-time employees. Restaurants that tell a compelling story, offer meaningful engagement, and create purpose-driven experiences earn lasting loyalty.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 21, 2020

Restaurants hit hard during the COVID-19 outbreak may be doing all they can to stay in touch with their customers to encourage them to participate in takeout and reward them for their loyalty. Just because a customer has joined your restaurant’s loyalty program, that doesn’t mean you have consent to send text marketing messages.

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Loyalty Program Coupons 2015 Small Business 398

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands.

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Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. But before we learn more about it, here is a quick recap of what AI and ML are.

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Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

FEBRUARY 24, 2025

Intentional engagement to deepen guest connection Dwindling foot traffic in recent years has resulted in a decline in “regulars,” making customer loyalty more elusive. There is a fundamental shift in workforce expectations, with employees seeking both higher compensation and enhanced quality of life benefits.

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Modern Restaurant Management

DECEMBER 16, 2021

Tackle the Labor Shortage with Hiring Incentives. This is why next year, operators will offer more benefits like hiring incentives, higher hourly wages, health insurance, paid time off, earned wage access (EWA) and more to not only hire fresh labor, but retain top talent. Here are some trends NCR is watching as move into 2022.

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Modern Restaurant Management

APRIL 2, 2021

An engaged restaurant staff provides better service, creating unique and memorable guest experiences that result in customer loyalty. Evaluate Your Hiring Strategy. Hiring new employees is challenging at this time, due to a number of factors. This same notion applies to those seeking new job opportunities.

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ChowNow

FEBRUARY 28, 2025

With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. You can gather emails, send personalized promotions, and build loyalty programs to encourage repeat business. A direct system also means you own the customer relationship.

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Modern Restaurant Management

SEPTEMBER 20, 2023

AI Will Shorten and Reinforce Customer Service Training Every interaction with a customer is a chance to create loyalty. With AI, restaurants can offer dynamic, tailored training programs that get junior employees up to speed quickly and reinforce trained behavior.

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Modern Restaurant Management

JUNE 16, 2025

"The leverage on loyalty programming and providing “value incentives’ is what’s helping maintaining consumer demand. This labor shortage would be exacerbated by any crackdown on the hiring of undocumented labor or the large-scale deportation of undocumented individuals.

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Modern Restaurant Management

AUGUST 28, 2024

To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

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Social Media Loyalty Program Customer Service Customer Experience 442

7 Shifts

OCTOBER 22, 2024

Use data from your POS system, online ordering platform, or loyalty program to divide your customers based on factors like their dining frequency, preferences, or location. To make your loyalty program more efficient and engaging, go digital. Segmenting your email list is essential for sending targeted offers.

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Modern Restaurant Management

AUGUST 24, 2021

You know, the usual in 2021. The stately, longstanding finance executive who has never heard of TikTok will inevitably look at this plan and say, “Wow, no way.

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Marketing Social Media Download Back of House 520

Goliath Consulting

SEPTEMBER 24, 2024

Hiring a consultant can be one of the smartest investments you make for your restaurant, whether you’re launching a new venture or looking to revitalize an existing one. Boost Revenue and Customer Satisfaction One of the most compelling reasons to hire a restaurant consultant is their ability to boost your bottom line.

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ChowNow

JUNE 27, 2025

Use Social to Spotlight Your App and Rewards Program Social media is the ideal platform to introduce customers to tools that simplify the ordering process, making it more convenient, while also incentivizing their actions, encouraging them to place orders more frequently. For your rewards program , highlight the benefit.

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ChowNow

FEBRUARY 12, 2025

Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Loyalty Program Updates Customers love rewards, but they need reminders to take advantage of them. Use email to notify customers of points earned, upcoming redemption opportunities, and exclusive loyalty perks.

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Modern Restaurant Management

MARCH 20, 2020

A year later, hackers were able to breach Dunkin Donuts online loyalty rewards program, stealing and subsequently selling thousands of user accounts on the dark web. In 2017, Pizza Hut reported a “temporary security intrusion” that affected about 60,000 customers who tried to order from the company website.

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Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. It heightens interaction, builds brand loyalty and adds to the customer digital profile so they can suggest sampled products on future orders.

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Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

DECEMBER 17, 2020

Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? Customer loyalty programs have been around for a while, but they’ve seen tremendous growth over the past few years thanks to the restaurant industry’s digital evolution. Customer loyalty is formed with positive experiences.

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ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

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The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. If so, you’re not alone. The numbers speak for themselves.

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Harbor Touch

MARCH 18, 2025

From smarter hiring to prepping for busy seasons, were sharing strategies that work across small bistros and bustling chains alike. Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Dont rush new hires into action. Elevate Service with Personal Touches Service builds loyalty.

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Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Other restaurant software is specifically designed for one purpose, whether it applies to human resources (HR), payroll, accounting, loyalty programs, or employee training.

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Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

JUNE 24, 2021

Here are five additional benefits to outsourcing your restaurant’s digital marketing activities: Cost Savings : Instead of hiring an in-house digital and/or social media manager, outsourcing marketing efforts to an agency will ultimately be the better investment.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

7 Shifts

JANUARY 14, 2020

Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. Here’s how to develop your program thoughtfully for optimal results: 1.

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Loyalty Program Front of House Back of House Customer Experience 367

ChowNow

MARCH 14, 2025

Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged. A strong marketing strategywhether through social media, email campaigns , or loyalty programs helps bring in new customers and keep existing ones coming back.

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Modern Restaurant Management

OCTOBER 17, 2023

“The employees we hire from PRIDE Industries come to work on time and are happy to be here,” said Sartori. In fact, one of the gentlemen we hired can cross-reference a list with 500 items. Satori’s experience with employees with disabilities inspired him to take the program a step further.

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Modern Restaurant Management

DECEMBER 21, 2022

Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. In 2023, companies should lean into growing brand loyalty and engaging more deeply with existing customers even more as they look to offset drops in visit frequency in the category.

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7 Shifts

JANUARY 26, 2022

Michigan's Pita Way , for example, shares loyalty sign ups by location with its employees, who then feel motivated to outperform their colleagues at other locations. How do I hire for multiple locations?

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Modern Restaurant Management

SEPTEMBER 15, 2021

Hiring Crisis Facts. Alignable’s September Hiring Poll shows that the labor shortage many industries have experienced this summer is only getting worse, due to Delta variant surges and inflation. Among beauty shop owners, 59 percent struggled to hire help in July. In July, 47 percent couldn't hire enough employees.

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Modern Restaurant Management

AUGUST 25, 2022

Here are some emerging advancements that will take automation to the next level in restaurants across the country: Contactless ordering upgrades : Artificial intelligence (AI) programs like Siri and Alexa already make activities like grocery shopping easier than ever.

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Technology Mobile Ordering Social Media Customer Experience 474

7 Shifts

AUGUST 12, 2020

Creating an SEO-ready website can certainly be done in-house, but if you’re unsure or don’t have the time, hire a marketing agency or SEO freelancer to boost your online traffic—and in turn—restaurant traffic. Loyalty programs Who doesn’t love free stuff? Need some inspiration?

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Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty.

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