Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Culinary Cues

SEPTEMBER 14, 2019

There is so much to learn about food, service, operating a business, people and traditions, and leadership. It might be an in-service training session, a one-on-one demonstration to a young cook, a pre-meal session with front-of-the-house, or even a simple “words of wisdom” post on the employee bulletin board.

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Front of House Communication Back of House Reference 322

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro Loyalty will give restaurateurs in-depth customer insights so they are able to deliver an exceptional guest experience, every time; drive more sales and encourage repeat visits by implementing powerful customer data-driven campaigns; and efficiently and effectively promote their business using sophisticated CRM and marketing tools.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Embrace the Suck

JANUARY 13, 2021

Yet, here you are still slugging it out every single day doing battle on the front line. While working ON your business sounds great, it appears to you to be more like a mythical creature that you will never catch. While the food was getting rave reviews and the restaurant was slowly picking up more business.

Coaching 360

Coaching Back of House Front of House Take-out 360

EATER

APRIL 8, 2021

So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. The leadership team redid the staffing model to allow people to work from home as needed. Café Momentum is more than just a restaurant, though. The year had started off strong. Several U.S. Several U.S.

Training 307

Training Café Kitchen Safety Back of House 307

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

JUNE 8, 2020

After graduating, I worked with several brands as a Field Trainer, Business Development Consultant and most recently, Learning and Development Manager.” I was given the opportunity to help grow the business by managing 3 of their 4 locations, I even got to open up their store in the Summerhill area of Toronto! Rachel: “The people!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. US Foods to Acquire Smart Foodservice.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

MARCH 13, 2020

BWW Franchisee Acquisition Completed. CV Partners, LLC, completed the previously announced acquisition of Diversified Restaurant Holdings, Inc. (“DRH”), one of the largest franchisees for Buffalo Wild Wings® ("BWW") with 64 sports bars across five states. DRH’s common stockholders received $1.05 per share in cash.

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

Modern Restaurant Management

FEBRUARY 25, 2020

To be a joint employer under the final rule, a business must possess and exercise substantial direct and immediate control over one or more essential terms and conditions of employment of another employer’s employees. NLRB Issues Joint-Employer Ruling. ” Chairman Ring was joined by Board Members Marvin E.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

EATER

JUNE 9, 2021

Some restaurant operators , workers, and diners are opting into the latter category by relying on a small vaccine pin. They’ve become a signal of sorts, a way to instantly identify fellow citizens who actually give a s**t about protecting themselves and others from COVID-19.

Front of House 284

Front of House Merchandise Back of House Point of Sale 284

7 Shifts

OCTOBER 2, 2019

This is a great step up in your restaurant career, and one that 25% of all restaurant staff want to make. But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management.

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

EATER

JULY 1, 2021

The businesses aren’t ready. At the height of the pandemic, struggling restaurants were hanging on by a boozy lifeline: Though they were largely unable to serve patrons or do the kind of business that allows a restaurant to thrive, temporary takeout alcohol mandates across states at least provided a bit of relief.

Restaurant Law 246

Restaurant Law Government Back of House Email Marketing 246

Modern Restaurant Management

DECEMBER 27, 2019

“This acquisition is another demonstration of our strategy to acquire new companies to enhance product capabilities and extend our leadership in the vertical industries we serve,” said NCR President and Chief Executive Officer Michael D. . NCR Acquires Zynstra. NCR Corporation acquired U.K.-based

Mobile Ordering 309

Mobile Ordering Customer Service Customer Experience Point of Sale 309

EATER

MAY 16, 2023

Here, Olszewski shares her journey from medicine to restaurants to entrepreneurship and how her business is changing the world of wine. It was an incredible experience to be a part of and shaped so much of how I operate my own business. I worked back of house at Boulettes Larder and Michael Mina , then went to front of house at Saison.

Sustainability 239

Sustainability Back of House Front of House Agriculture 239

Modern Restaurant Management

FEBRUARY 21, 2020

Each Awards program (Restaurants and Chefs, Books, Journalism, Design, Broadcast Media, and Leadership) has its own subcommittee made up of industry professionals who volunteer their time to oversee the policies, procedures, and selection of judges for their respective Awards programs. Sushi Maki Ocean Tempura.

Brewery 348

Brewery Design Food Supply Equipment 348

Embrace the Suck

APRIL 18, 2022

We believe that your food should be prepared in front of you so you can see our commitment to freshness and quality. I can tell you from working with over 2200 independent restaurants over the last 12 years that in any market regardless of current economic conditions…a lot of restaurants struggle (20%), and some just survive (60%).

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Restaurant Clicks

DECEMBER 3, 2021

Watawa Sushi Bai Sushi Aji Sushi House Sushi Yasaka Kondo Pink Nori JJ’s Fusion Nobu fifty Seven Sushi Yasuda HAMA Hatsuhana Sakura Sake Kawa Koyo Mochiron Izakaya Suzuki Shokudo Moriyan Ramen & Curry. If you can’t reserve a seat in the small dining room, Bai Sushi has a fast and budget-friendly take-out and delivery service.

Fast Casual 133

Fast Casual Fine Dining Online Ordering Seasonal Menu 133

Restaurant365

JUNE 17, 2022

Costs for these emerging technologies make them more accessible to independent restaurants and small chains, who fight with the big guys for more than just customers. If the restaurant not busy, the robot will sit by the front door waiting for the next customer to come into the restaurant. Hiring and onboarding technology.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Society Insurance

NOVEMBER 15, 2022

To expedite the process of wrapping up for the night, restaurant and bar owners can turn to a closing checklist that outlines tasks to be completed by front-of-house staff, back-of-house staff, and management. Tasks for Back-of-House Staff: Cleaning and sanitizing food prep areas and work surfaces. Updating food labels.

Front of House 97

Front of House Food Safety Cash Management Back of House 97

Bottleneck Management

APRIL 11, 2022

The Core Four Award goes to one Heart of House team member, one Front of House team member, and one Home Office team member. Hector Soteno is our General Manager at Old Town Pour House in Chicago and his dedication to the restaurant could not be overlooked by his staff or leadership. . 2021 Core Four Awards.

2021 78

2021 Front of House Back of House Leadership 78

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?

Article 78

Article 2023 2022 2021 78

Open for Business

MARCH 1, 2023

Chef, server, and bartender barely scratch the surface of all the work that happens in front and back of house. But, on a positive note, that means there is now an unprecedented opportunity for people to break into business on the strength of a great job interview without needing years of restaurant experience.

Cash Management 78

Cash Management Front of House Fast Casual Fine Dining 78

Restaurant365

JUNE 3, 2022

Whether you are the front of house, back of house, bar, or general manager you have most likely had bouts of job burnout. If you are experiencing burnout, below are 5 important skills that got you into your restaurant leadership position to begin with but may have faded over the last few years in the wake of the pandemic.

Management 78

Management Management Back of House Front of House 78

Restaurant Clicks

OCTOBER 22, 2021

By ordering from Sitka Salmon Shares, you’re supporting small-boat fishermen and their families so that you and your family can enjoy fresh Alaskan seafood. Seafood delivery services connect customers with fisheries that practice sustainable acquisition of fish and aim to protect the environment while offering quality seafood. Sea to Table.

Delivery 140

Delivery Sustainability Customer Service Food Order 140

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Clover - Restaurants

JUNE 20, 2024

What kinds of businesses surround the venue? Do those businesses draw consumers who’d be interested in the cuisine you plan to offer? READ: How to find a good location for your business 2. Your menu should, in turn, reflect your restaurant’s theme and offer guests plenty of variety without overtaxing your back-of-house staff.

License 52

License Front of House Back of House POS 52

SpotOn

JULY 9, 2024

Peer-to-peer reviews G2 Capterra Software Advice GetApp Business reviews NerdWallet Fast Company Inc. " – Connor Perry, Tuscano's Italian Kitchen, Monroe, WA "SpotOn is the first POS/BOH Management/Scheduling system that works seamlessly with our business model. " – Gabriella R., " – Jackie O.,

2024 52

2024 Point of Sale POS Online Ordering 52

Apicbase

JANUARY 28, 2025

When the Autumn Budget landed, food and drink leaders warned ministers that the tax increase would cost the British Hospitality industry 3 billion and force businesses to reduce investments, cut jobs, and raise customer prices. Encouragingly, UK food price inflation has dropped to a manageable 2%, offering businesses some breathing room.

2024 52

2024 Waste Inventory Hospitality 52

PathSpot

APRIL 26, 2024

Understanding the Impact of Cleanliness on Your Business Trust and Loyalty are critical for customer loyalty. It can result in foodborne illnesses, infections, and outbreaks, harming your business’s reputation and potentially leading to legal consequences. Customers are quick to share their experiences online.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

Apicbase

JUNE 20, 2022

If you enlist the wrong partners for your foodservice business, it will not only cost you time and resources but can potentially set your expansion efforts back for years. The tips and examples in this guide will help you to find the right business partners and increase franchisee retention. What makes a good franchisee?

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Modern Restaurant Management

DECEMBER 9, 2019

Best Korean Restaurant: BCD Tofu House. Best New American Restaurant: The Front Yard. The American Food Association, the hosting organization for The Global Cuisine Awards (GCA), announces the winners of The 3rd GCA in five gourmet cities including New York, Los Angeles, San Francisco, Chicago and New Orleans today. Los Angeles, CA.

Online Ordering 419

Online Ordering Leadership Website Management Customer Experience 419

EATER

MARCH 12, 2025

No takeout, a small staff, an open kitchen so we can interact with the guests. Margins are tight under the absolute best circumstances, and anyone in the business can tell you most are just one slow week, or basement flood, or fire from shuttering. Masked chefs make pizza in a restaurant kitchen in 2022.

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2025 Back of House Front of House Kitchen Safety 211