Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Manage your team and costs.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

APRIL 23, 2021

The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City. The past year has turned servers into expert delivery packers, challenge chefs' creativity, and flipped the role of a restaurant manager on its head. That all begins at the hiring level.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Goliath Consulting

APRIL 10, 2023

HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. Now is the time to make any repairs to create a hospitable and comfortable environment for your guests and employees.

Front of House 154

Front of House FOH BOH Back of House 154

Open for Business

MAY 16, 2024

Menus can be refreshed and hospitality can be fine-tuned, but your restaurant’s success ultimately boils down to discoverability. Diners are doing more research than ever and a restaurant website is a critical touchpoint of the guest experience. Why is a restaurant website important?

Website Management 78

Website Management Email Marketing SEO Seasonal Menu 78

Open for Business

AUGUST 10, 2023

Finding staff for a restaurant can be a big challenge in the hospitality industry. Consider the different restaurant roles needed to cover the different aspects of hospitality work at your restaurant. Your business may need specialized roles like a sommelier, reservationist, or private events manager.

Hiring 167

Hiring Recruiting Reference Website Management 167

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 214

FOH Kitchen Safety BOH Food Safety 214

Modern Restaurant Management

SEPTEMBER 20, 2022

How do I attract new customers, manage my costs and differentiate my establishment from the competition? Yelp and TripAdvisor are dedicated restaurant and hospitality forums that encourage users to share their reviews. Single-location restaurants face the same challenges confronting all small business owners.

Marketing 195

Marketing Social Media Front of House Customer Experience 195

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. This statistic is based on a survey of restaurant operators conducted in January 2023. This has left restaurants struggling to find and retain staff. million, while the number of hires was 1.3 million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

APRIL 14, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Add notifications on your website, delivery service sites, and social media platforms. Support hospital and healthcare workers. Communicate. Booze it up. Incentivize.

Healthcare 186

Healthcare Front of House Social Media Website Management 186

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Two-thirds of new hires signing up for DailyPay.

Fast Casual 220

Fast Casual Hiring Front of House Online Ordering 220

7 Shifts

JULY 27, 2023

I mean, Natalie Sternberg is our director of hospitality. Jason Hammel opened Lula Cafe in Chicago's Logan Square neighborhood back in 1999. More than 20 years later, the award-winning farm-to-table institution is one of the city's most celebrated restaurants. So what are the conditions that allow a restaurant to last as long as it does?

Communication 195

Communication Front of House Education Back of House 195

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. Should you hire a guest experience manager? You’ll hear the term “guest experience” in any kind of hospitality business.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. We think the food going down our throats is the product,” says Ryan Giffen, assistant professor of hospitality management at California State University at Long Beach, in the Washington Post. “We

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Restaurant Clicks

NOVEMBER 1, 2021

When Southern hospitality abounds in the state that is the second-highest beef cattle producer, restaurants with fantastic food and quality service are undeniable. 4840 E 61st St, Tulsa, OK 74136 Phone: 918-494-4043 Visit Website. 4840 E 61st St, Tulsa, OK 74136 Phone: 918-494-4043 Visit Website. Best Steakhouses in Tulsa.

Front of House 106

Front of House Fine Dining Back of House Website Management 106

Modern Restaurant Management

SEPTEMBER 21, 2020

As the general manager of Yelp for Restaurants , my job is to help restaurants succeed. After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. Neither did mine.

Front of House 193

Front of House 2009 Reservations Website Management 193

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

Xtra Chef

OCTOBER 14, 2020

The research was published in October 2019, months before COVID-19 changed the hospitality industry as we know it. Rather than accepting on-site orders, virtual kitchens facilitate orders through a native app or website or a third-party platform. Rethink recipe management. Sounds appealing, right?

Webinar 133

Webinar Front of House Website Management Food Order 133

Open for Business

MAY 19, 2023

Quick links Branded cover Table of contents Concept Sample menu Service Management team Design Target market Location Market overview Marketing and publicity Specialists and consultants Business structure Financials 1. Branded cover Include your logo (even if it’s not finalized), the date, and your name. Credit: Getty Images 3.

Fine Dining 147

Fine Dining Front of House Design Document 147

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 209

Food Safety Mobile Ordering Online Ordering Kitchen Safety 209

Ken Burgin

AUGUST 6, 2022

Crisis and drama seem to be part of daily life in hospitality – something most of us learn to put up with and live through. Effective crisis planning and management is a must. Effective crisis planning and management is a must. Can we all be expert crisis managers or are some people better at it than others?

Kitchen Safety 88

Kitchen Safety Cash Management Equipment Front of House 88

Restaurant365

APRIL 16, 2021

Why is it important to have an in-house online ordering system ? Not only can it save you serious money, according to Hospitality Technology, 70% of consumers prefer to order directly from a restaurant. Here are seven essential reasons why your restaurant needs an in-house online ordering system. Drives More Revenue.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Future Food

JANUARY 30, 2020

So how can a F&B business keep costs down and still offer the hospitality and compassion necessary to support the passion of the operation and still stay in business, much less make a profit? Attica Restaurant (Image via Institute of Managers and Leaders). Customer Service at Mcdonalds (Image via Bustle). It’s a place of joy.”

Technology 107

Technology Front of House Customer Service Back of House 107

Modern Restaurant Management

APRIL 20, 2020

Feed the Front Line. ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. This edition of MRM News Bites features ezCater, S?mrus,

Healthcare 178

Healthcare Kitchen Safety Loyalty Program Small Business 178

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S., an overseas U.S.

Healthcare 203

Healthcare Employee Relations Online Ordering Customer Service 203

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Restaurant of the Future Panel. 20 at 4 p.m.

Kitchen Safety 204

Kitchen Safety Loyalty Program Delivery Customer Service 204

Modern Restaurant Management

DECEMBER 14, 2021

Managers lack the tools to properly schedule employees and plan for shifting consumer demands, and as a result, businesses are paying for redundant overworked labor, or having to manage with inadequate labor due to hiring challenges. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 188

2022 Food Supply Mobile Ordering Customer Experience 188

Modern Restaurant Management

FEBRUARY 4, 2020

PPX Hospitality Launches. is launching a new hospitality group with a strong Boston presence as they continue to invest in the city. ” PPX Hospitality Brands will be led by Michael Feighery, CEO & President of Smith & Wollensky Restaurant Group, who has worked with the international steakhouse brand for 35 years now.

Online Ordering 118

Online Ordering Hospitality Leadership Design 118

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 214

Mobile Ordering Front of House Fast Casual Customer Service 214

The Restaurant Times

NOVEMBER 17, 2021

Online ordering is a lifeline for restaurants these days, and it’s difficult to argue against the advantages of having an in-house online restaurant ordering system. An in-house online ordering solution connected with your point of sale system, on the other hand, has numerous significant advantages. Restaurant Website .

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 187

2024 2023 Food Order 2013 187

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Here are their responses. To read part one, click here. Nick Kenner, Founder & CEO, Just Salad. We celebrate this as it benefits us all when brands focus on sustainability. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

SEPTEMBER 14, 2021

Cyndi directs the activities of employees in the accounting department to manage the accounting process through financial statements and is responsible for the overall management of the corporate office. In 1991 she was promoted to Accounting Manager and in 2009 to Director of Accounting.

Food 172

Food Tip Distribution Guest Recovery Food Safety 172

Modern Restaurant Management

MAY 12, 2020

Co-founders Helen Patrikis and Steven Hall, two hospitality PR professionals, formed Dining Bonds, LLC with the goal of establishing it as a one-stop resource to raise revenue for the hospitality community. We can continue to show our support for the hospitality industry and the great, hardworking people it employs.

Mobile Ordering 145

Mobile Ordering Online Ordering Food Order Recycling 145

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. US Foods to Acquire Smart Foodservice. US Foods to Acquire Smart Foodservice. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 149

Bar Cash Management Loyalty Program Point of Sale 149

EATER

APRIL 21, 2021

an hour at his last restaurant for the last two years where he was considered an assistant manager. We were having trouble finding people for both front of house and back of house. Or might there be a better, more efficient way that we could offer service and still maintain hospitality and compassion?”.

Back of House 96

Back of House Front of House Outdoor Customer Service 96