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THE BEST OF TIMES, THE WORST OF TIMES

Culinary Cues

At the same time, many of those restaurant employees – front and back of the house, were taking their time trying to decide if it made sense to return to an industry that was unpredictable, low paying, void of reasonable benefit plans, and now a target for customer anger and angst as servers suddenly became covid policemen.

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Beating the Labor Crunch: Outsourced Strategies Are Key

Modern Restaurant Management

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. This leads to higher quality candidates, less turnover, and better performance.

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How NYC Restaurants Can Thrive Through the Winter

7 Shifts

When it comes to making it through the winter, the health of your staff and guests is item number one. Keeping your staff and your guests safe and healthy is the most essential thing we can do. Accept and Approve time-off requests for sick employees, and make sure you give ample time off for recovery. "Winter is coming".said

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How Advanced Technology Can Foster a Fair Environment Amid New Tipping Regulations

Modern Restaurant Management

This will enable operators to establish non-traditional gratuity pools that can now be used to create higher wages for back-house staff such as line cooks, dishwashers and janitorial without increasing their operational labor spend. .” per hour when you can schedule one dishwasher, and require front-house employees (on the tipped $2.13

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Tech Will Help Restaurants Do More with Less in 2023

Modern Restaurant Management

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Today, more guests expect special treatment – they want to have more of their needs anticipated before they even have to ask.

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Four Reasons Why Mobile Order and Pay Can Ease Staffing Shortage Pressure

Modern Restaurant Management

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. All will make for a personal touch that will create a memorable experience for guests.

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The Importance of Flexibility in Restaurant Hiring

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. With restaurants reopening under guidelines calling for decreased capacities, efficienct practices are top of mind. Mark Heymann.

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