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Host/Hostess Interview Questions to Identify Hospitality Skills and Customer Focus

7 Shifts

If you could sum up the word “hospitality” into one sentence, what would it be? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be? This interview question gauges a candidate's understanding of what hospitality truly means.

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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. Internal communication in hospitality is, again, the link that holds service operations together.

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Lessening Employee Anxiety as Restaurant Doors Open

Modern Restaurant Management

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. less interaction with guests, they do have plenty of interaction with FOH staff.

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Forged in the Fire: True Hospitality Born from Camaraderie and Respect

Modern Restaurant Management

Respectfully assertive requests to the designated leader on the line differentiate effective FOH managers and servers from disruptive individuals who place their own immediate needs above team success. Shouting, “I need a med-well steak on the fly; forgot to ring it in!

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2022 Trends: Meeting Challenges and Industry Evolution

Modern Restaurant Management

These commercial kitchens, without any traditional FOH space or staff, are making it easier to streamline delivery. It’s no secret that hospitality employees left the industry at high rates in the last two years. And robots are being seen in more places, both for delivery and in the BOH, while kiosks augment FOH.

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What Does 86 Mean? Definition, History and More

7 Shifts

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. The term has somewhat murky origins but has always been tied to the restaurant, bar, and hospitality industry. to the FOH, luckily, there are a few things you can do to combat this.

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Summer HVAC and Refrigeration Tips for Restaurants

Goliath Consulting

HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. Now is the time to make any repairs to create a hospitable and comfortable environment for your guests and employees.