Modern Restaurant Management

MARCH 3, 2025

Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. We were entering the saturated fast-casual burger space and knew we needed to make an impact. We wanted it to feel high-end but also lively and social. Don’t just rely on organic social media.

Social Media 252

Social Media Customer Experience Email Marketing Loyalty Program 252

7 Shifts

JULY 20, 2024

With over 5 billion people using social media globally, platforms like Facebook, Instagram, and TikTok have become necessary tools for businesses to reach customers. From introducing your restaurant to fulfilling orders, you can use social media to drive more traffic to your establishment, in-person and digitally.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. They learn, live, and socialize in this digital world, and they have strong feelings about brands and what they expect from them.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

ChowNow

MARCH 21, 2025

Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Do they rely on social media, local events, or partnerships with delivery services? Use Social Media Insights Social media isnt just for marketingits a goldmine of customer data.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

EATER

NOVEMBER 26, 2024

They expire very fast,” she says. That demand has been steadily growing over the last decade , but thanks to social media — particularly, the niche of #MatchaTok — it’s seen a recent, sudden spike. A novice matcha drinker, Lee travels to Japan often and always buys one or two tins.

Point of Sale 308

Point of Sale Food Supply 2001 Fast Casual 308

ChowNow

FEBRUARY 12, 2025

The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it. Today, customers rely on Google searches, online reviews, and social media to decide where to eat. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

SEPTEMBER 23, 2020

Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Brands that were positioned with the right technology, such as pizza delivery and other fast and casual outlets have thrived during the pandemic.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Restaurant Business

JUNE 11, 2025

Symbiosys will allow DoorDash to place ads for restaurants outside of its app—on Google, social media and websites—for the first time. Launched in 2022, it is the fastest-growing retail media network in history, according to the company. Now DoorDash is working to make its ads business bigger and more sophisticated.

Advertising 217

Advertising Fast Casual Social Media Leadership 217

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

APRIL 9, 2024

We’ve seen this trend take off at many quick-serve or fast-casual chains, where displays and screens provide entertainment value for patrons as they wait for their meals or decide if they are staying for dessert. Experiences like these are here to stay as the lines between physical and digital media continually blur.

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This

2024 251

2024 2025 2023 Loyalty Program 251

ChowNow

JUNE 6, 2025

A casual neighborhood spot will use different language than a fine-dining restaurant trying to earn a Michelin star. Tight writing keeps people engaged—and makes your copy easier to repurpose across your website, socials, and review platforms. In Social Media Profiles (Instagram, Facebook, TikTok) Your short bio is prime real estate.

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

Modern Restaurant Management

APRIL 29, 2020

Joey Coiffi, top photo, CEO of The Salad House , a growing New Jersey-based fast casual franchise, discusses how their restaurants were able to quickly ramp up to help out, the impact of social media sharing as well as restaurant technology's role in giving back.

Social Media 474

Social Media Front of House Back of House Fast Casual 474

Modern Restaurant Management

JUNE 24, 2020

Take the casual-dining chain, TGI Fridays, for example. The best thing to do is find online ordering software that is easy to set up, fast to get started with and doesn’t cost a lot of money. Updated restaurant technology is the key to being a modern, successful establishment.

Online Ordering 579

Online Ordering Ordering Coupons Social Media 579

ChowNow

JANUARY 23, 2025

Here are the most effective ways to accomplish this: Stay active on social media: Share updates about your menu, highlight special events, or give followers a behind-the-scenes look at your restaurants operations. For more expert tips, check out our article on social media marketing for restaurants. Absolutely.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

DECEMBER 31, 2024

Cottage cheese had a social media-fueled renaissance. But this trend wasn't just seen on social media. And while college years are punctuated by exams, getting the most out of the college experience requires energy for epic, early-morning weekend tailgates and late-night socializing. Lunch traffic is down -0.1

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

ChowNow

JANUARY 23, 2025

Social media Everyone is on social media , even if every person isnt on the same platform, so youll need to hit each of the major apps like: Instagram Facebook X (Twitter) TikTok Create a buzz with event pages, behind-the-scenes teasers, and countdowns to the big event.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

JANUARY 22, 2020

Unlike before, when you had to memorize the delivery numbers of your favorite fast-food chains, you can now order in with just a click. Thanks to the arrival of food delivery applications, the casual diner can now satisfy his or her cravings whenever he or she pleases. The Increasing Role of Social Media.

Customer Service 440

Customer Service 2020 Social Media Mobile Ordering 440

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurants need to be instagrammable.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Restaurant Business

MAY 30, 2024

The social media platform demonstrated its power in more ways than one this week, giving unexpected publicity to Cava's "love button" while putting Chipotle on the defensive.

Fast Casual 293

Fast Casual Casual Social Media Marketing 293

Modern Restaurant Management

JULY 2, 2021

This sudden interest in food has led to the rise of social media influencer “foodies” whose star power rivals Food Network hosts. And with millions of recipes being shared over social media channels daily, this interest will surely grow over time. The targeting isn't exact, but there are some cost savings.

Social Media 474

Social Media Point of Sale Email Marketing Consumer Goods 474

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Modern Restaurant Management

APRIL 10, 2020

More than ever, brands, especially QSR and Fast Casual restaurants brands, are taking advantage of the vast and varied platforms available for consumer engagement; most notably social media. In creating this social media persona, Burger King, and other brands, establish a voice.

Customer Experience 434

Customer Experience Mobile Ordering Social Media Online Ordering 434

Modern Restaurant Management

OCTOBER 11, 2021

Whether you’re a fast casual, family style, fine dining, or fast food restaurant, you’re going to appeal to a distinct, identifiable customer base. Learn about the social media strategies of other successful restaurants, and research the type of audience they attract. Restaurant Type.

Marketing 492

Marketing Food Truck Fine Dining Fast Casual 492

Modern Restaurant Management

FEBRUARY 21, 2022

Nowadays, vegan food is becoming normal in restaurants and fast food joints. With increasing promotions in restaurant magazines, food blogs, and social media platforms, more people are expected to join this mega-trend. Plant-based eating was previously limited to some selected restaurants and casual cafes.

Fine Dining 554

Fine Dining Fast Casual Food Supply 2022 554

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. In terms of operation, we are constantly discussing social media, both in good ways and bad. Social media has taken on a major role.

Fast Casual 391

Fast Casual Front of House Fine Dining Mobile Ordering 391

Modern Restaurant Management

MAY 18, 2021

We bought gift cards for future use, donated to employee relief funds, and shared our favorite spots on social media. Ghost kitchens require a healthy marketing budget, with many deploying successful social media campaigns and even partnering with food influencers to generate buzz. So what’s next?

Delivery 422

Delivery Kitchen Safety Social Media Online Ordering 422

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. How Is Casual Dining Doing?

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Whether it is on social channels, more traditional media or with creative promotions brands have realized that FUN can be SERIOUS business.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MAY 21, 2020

Next, it’s time to think about the operation of your restaurant in a time of social distancing. We expect many restaurants will be moving to a more fast-casual approach, continuing to lean on their pickup/takeout options. Leverage your website, social media, and your Yelp profile.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. This promotion can be done through social media, as well as reaching out to local journalists if what is being done on behalf of employees is genuinely outside the norm among other area restaurants.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

DECEMBER 21, 2020

Restaurant brands and independents have leaned heavily on email and social media to communicate with their best customers and guests during the pandemic. Existing locations will remove tables and chairs to always be prepared for social distancing. Drive-thrus are king, and dining rooms are shrinking.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

NOVEMBER 29, 2019

This might mean weaving elements of fast-casual dining into your design. And restaurants have a chance to capitalize on the trend through design choices aimed at social media users. Renovation is becoming a common theme in the restaurant industry. It could also include using minimalist concepts.

Fast Casual 395

Fast Casual Equipment Small Business Mobile Ordering 395

Modern Restaurant Management

DECEMBER 4, 2019

They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions. Want a lightning-fast grab-and-go experience? Well, that puts fast-casual out of the running. Too bad for you, that precludes casual-plus.

Fast Casual 307

Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Modern Restaurant Management

MAY 3, 2024

Whether someone is the designated driver, pregnant or choosing to abstain from alcohol for health reasons, alcohol-free socializing is on the rise. By understanding consumer data, dining and media habits, the food and beverages industry can make more informed decisions on what to put on the menu.

Menu 373

Menu Fast Casual Beverage Social Media 373

7 Shifts

AUGUST 12, 2020

There are many restaurants who’ve never touched advertising or social media, and they’ve been the neighborhood’s go-to spot for decades. Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Your mission statement is the ‘why’ of your restaurant.

Marketing 418

Marketing 2020 SEO Loyalty Program 418