Modern Restaurant Management

NOVEMBER 25, 2024

Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions.

Pricing 446

Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

APRIL 18, 2025

AI-powered scheduling can predict peak hours, optimize labor costs, and help managers stay ahead of demand—without guesswork. For example, Taco Bell is using AI-driven labor and inventory management tools to fine-tune staffing and reduce food waste. For independent restaurants, the same AI-driven efficiency applies.

Airlines 434

Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

NOVEMBER 20, 2024

To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more. Despite ongoing challenges in 2024, 67 percent of restaurant managers are optimistic about what 2025 holds for the industry.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

MAY 8, 2023

According to a study conducted by Technavio , the fast casual restaurant industry will witness a compound annual growth rate of over 12 percent from now until 2026. I believe that fast casual continues to be a great place for savvy multi-unit restaurant franchisees to diversify. Here are three reasons why.

Fast Casual 413

Fast Casual Casual Operations Consumer Goods 413

Modern Restaurant Management

MAY 12, 2025

The restaurant industry's competitive landscape for mealtime dollars is changing fast, and it's no longer brand against brand. In Revenue Management Solutions' (RMS) recent consumer report, Check, Please or Check Out , 24 percent of surveyed diners say they buy meals from grocery stores more frequently than a year ago.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Modern Restaurant Management

JULY 18, 2022

If you’re involved in any aspect of the Fast Casual category, you don’t need me to tell you that labor and distribution issues are real. The pre-pandemic fast-casual “chicken war” and the pandemic race to add chicken wings to menus, are good examples of putting many eggs in one basket.

Fast Casual 493

Fast Casual Supplies Casual Franchise 493

Modern Restaurant Management

APRIL 14, 2025

based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer. The survey of 1,500 U.S.-based

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

APRIL 9, 2025

After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region. The franchise industry continues to evolve, and I believe a few key trends are shaping the future.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

JANUARY 3, 2025

Restaurant industry challenges are pushing operators to be more creative and efficient with many opting for more multifunctional spaces – especially in a fast-casual setting. In what ways has restaurant design evolved since the pandemic? How does it dovetail with sustainability goals?

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. So much data is generated at every point within a restaurant, whether fast casual or fine dining. Data, Data, Data. – Sharon Olson.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

MAY 15, 2025

For Cody Pepper, CEO of Fast Fresh Brands, iit led him on a mission to make healthy eating accessible to everyone. This experience ignited a fire in him, leading him to leave a successful career in nonprofit and consulting to helm Fast Fresh, parent company of Bee Healthy Cafe and Nature's Table.

Fast Casual 221

Fast Casual Food Franchising Franchise 221

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Communication as a Foundation for Service Efficiency Fast and effective service is rarely accidental.

Front of House 324

Front of House Communication Back of House Fast Casual 324

Modern Restaurant Management

DECEMBER 30, 2024

Platforms that consolidate key functions—such as sales, employee management, rewards programs and operations—into one streamlined system are crucial for enhancing operational efficiency across the QSR sector. Franchisee platforms like zignyl help achieve this by centralizing management across their locations in a single dashboard.

Loyalty Program 251

Loyalty Program Franchise Franchising 2025 251

Modern Restaurant Management

DECEMBER 31, 2024

Fast Food Flavor Report Fast food brands and restaurants are scratching their heads trying to figure out what flavors are a bonafide trend and which are just a fleeting fad. A New York polished casual hot spot’s drink “Always Greener” paired gin, Suze, and sorrel (an herbaceous plant) for a bright botanical kick.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 19, 2024

When customers can pay quickly and without friction, it enhances their experience and shortens wait times, leading to improved customer satisfaction—particularly in fast-casual settings where speed is essential. According to Statista , the global online food delivery market size was valued at $151.5

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

FEBRUARY 19, 2025

based architecture and design firm / /3877, newly-available real estate offers prime locations and cheaper rent for fast casual restaurants such as taco shops and upscale burger joints. Even with the closure of some chain restaurants, fast food and convenience will always be a prevalent part of the industry landscape.

Fast Casual 221

Fast Casual Customer Experience Design Casual 221

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 25, 2025

Copeland, who served previously as senior vice president, business services domain lead at global energy company World Kinect, is tasked with managing the strategic execution of Panera’s three-year growth plan, driving “business model clarity” that the company said will be instrumental as the brand transforms. By Lisa Jennings on Jun.

Leadership 228

Leadership Fast Casual 2025 Casual 228

Modern Restaurant Management

JUNE 18, 2025

Let’s look at the reasons that full service/fast casual restaurants may have music issues. Addressing Music Issues The most common problem is that managers/staff forget to turn the music on at the start of the day. It made our experience intolerable, but no manager/owner stepped in to make the correction.

Loyalty Program 251

Loyalty Program License Customer Experience Restaurant Law 251

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. They still want fast, friendly, accurate service and they expect tech to support that, not get in the way.

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Sounds like the hallmarks of any solid fast-food restaurant. By Heather Lalley on Jun.

Food 278

Food Fast Casual Leadership Loyalty Program 278

Goliath Consulting

FEBRUARY 8, 2025

He owns several fast-food franchises, including Krispy Kreme and Papa Johns, where he also serves on the board of directors. Additionally, he launched Big Chicken, a fast-casual concept that combines his love for comfort food with high-quality ingredients.

Fast Casual 221

Fast Casual Sports Franchise Franchising 221

Modern Restaurant Management

JANUARY 22, 2025

Unfortunately, this often results in headaches, lost revenue, and extended downtime However, 3D modeling and design technology are ushering in a much-needed revolution in managing renovations, giving a much-needed solution for simplifying the process. They thought it reduced miscommunication and redesigning in the planning stage.

Design 221

Design Technology Fine Dining Fast Casual 221

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. The of-the-moment menu updates are part of sweeping rebrands at the two chains under owner Ascent Hospitality Management. A rendering of Perkins Griddle & Go fast-casual concept.

Fast Casual 188

Fast Casual Front of House Back of House Leadership 188

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. For fast-casual or QSR brands, digital tableside ordering is equally beneficial. Enter digital tableside ordering.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

SEPTEMBER 27, 2023

percent) than they do in casual restaurants (16.5 Tipping on fast casual is going strong : In spite of the “tipflation” backlash, diners haven’t stopped tipping in fast casual restaurants, though the median tip size is still hovering under 9 percent—well below the 17.32 percent to 8.07

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Restaurant Business

APRIL 9, 2025

They rely on technology to help with day-to-day tasks like managing revenue and inventory, and to fill in labor shortage gaps. A Technomic Ignite Consumer report found a significant increase in average checks at both quick service and fast casual establishments. And they do this all with the GRUBBRR Guarantee.

Take-out 202

Take-out Technology Fast Casual Inventory 202

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Two-thirds of new hires signing up for DailyPay.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Former competitors are now part of the same umbrella company.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Also, menus largely went digital, and more restaurants have since adopted digital menu managers as a way of life.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Restaurant Business

JUNE 27, 2025

But the team build a trademarked system—dubbed Au-Dough-Mation”—that can now manage front- and back-of-house operations. The families became fast friends. The first three hires were software engineers that helped create a proprietary tech stack for the bagel shops. “In She reached out.

Fast Casual 177

Fast Casual Franchise Franchising Leadership 177

Restaurant Business

JUNE 17, 2025

Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window. But Tampa-based Greenlane is among a growing number of fast-casual concepts making freshly prepared salads a drive-thru option.

Fast Casual 164

Fast Casual Leadership Mobile Ordering Casual 164

Restaurant Business

JUNE 6, 2025

But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. Fast-casual chicken chains, including Dave’s Hot Chicken, saw double-digit sales growth, while fast-casual pizza continued to falter. By Heather Lalley on Jun. Sign up here.

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Modern Restaurant Management

JULY 15, 2021

General managers, owners, chefs, and front-of-house must now rely more heavily on digital tools in the restaurant. “Pretty much every restaurant from fine dining to fast-casual to QSR has figured out a digital strategy, a delivery strategy, and has had to get really creative to make it to this point,” Canter said.

Front of House 493

Front of House Fast Casual Mobile Ordering Fine Dining 493

Restaurant Business

JUNE 13, 2025

The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Giving store managers ownership over testing early-stage ideas and sharing the results systemwide. Starbucks’ latest gambit to improve operations? Members help make our journalism possible.

Operations 230

Operations Leadership 2025 Fast Casual 230

Goliath Consulting

MAY 26, 2025

That could be a photographer, a videographer, an influencer, or someone who can manage your social channels from strategy to execution. A trendy, fast-casual spot will likely need very different content than a fine dining experience. Your goals will shape the kind of content creator you need.

Hiring 221

Hiring Social Media Fast Casual Email Marketing 221