Restaurant Business

JUNE 11, 2025

The convenience-retailing giant on Wednesday announced a Craveables Value Menu, pitting it in head-to-head competition with fast-food chains also looking to win consumers over with low prices. Wendy’s launched a 100 Days of Savings summerlong promotion, serving up a variety of deals through its app. Sign up here.

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Fast Casual Cash Management Leadership Retail 155

Restaurant Business

JUNE 12, 2025

Serve Robotics, a rival delivery company backed by Uber and chipmaker Nvidia, raised $86 million of its own late last year. News technology delivery finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. And customers don’t have to tip. Sign up here.

Delivery 164

Delivery Leadership 2025 Advertising 164

Restaurant Business

JUNE 5, 2025

Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats. News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. Sign up here.

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Fast Casual Leadership 2025 2024 140

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. Further, growth can dilute company culture, so strong leadership and employee engagement are both crucial. The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression.

Social Media 252

Social Media Customer Experience Email Marketing Loyalty Program 252

Modern Restaurant Management

JULY 30, 2021

Launched at the height of the COVID-19 pandemic, Quarters 4 Kid serves underprivileged children to become “healthy in body and strong in spirit” by providing access and education to underprivileged children about proper nutrition, the benefits of organic eating, exercise, and improving overall wellness. WOWed by the Growth.

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Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

MAY 28, 2021

He continued by highlighting areas where the company outperformed the industry in growth and how the organic quick-serve restaurant continues to meet and exceed serving its guests amidst the unique demands of COVID-19. million guests. flip'd by IHOP.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

7 Shifts

DECEMBER 16, 2022

And a great team can only thrive under outstanding leadership. their leadership sees team management as their greatest responsibility. With that team, they've built a brand of 11 locations serving fresh, fast, and healthy food to the Atlanta metro area. Leadership encourages staff to leave more feedback often.

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Leadership Mobile Ordering Fast Casual Communication 370

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 422

Franchise Franchising Food Safety Kitchen Safety 422

Modern Restaurant Management

DECEMBER 4, 2019

They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions. Want a lightning-fast grab-and-go experience? Well, that puts fast-casual out of the running. Too bad for you, that precludes casual-plus.

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Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. Ike’s appointed industry veteran Adam Rinella as Vice President of Development to help the booming fast casual brand reach even more markets. Rinella is skilled in bringing restaurant ideas into reality.

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Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

NOVEMBER 2, 2021

” Creating Multi-Brand Platform of Premium Casual Restaurant Concepts. It started with an overhaul of existing branding, packaging and restaurant design for its national franchise stores and then followed with the recruitment of a seasoned senior leadership team. BurgerFi International Inc. ” Popeyes to Grow in Romania.

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Franchise Franchising Leadership Beverage 450

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K.

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2020 Food Safety Fast Casual Guest Recovery 480

Modern Restaurant Management

JANUARY 17, 2020

This investment comes at a pivotal time, as the Indian fast casual has more than 50 franchise and corporate locations in varying stages of development across the United States, including two franchised locations that recently opened in Atlanta and Orange County, California. Paris Baquette's Leadership Changes.

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Franchise Franchising 2020 Leadership 341

Modern Restaurant Management

FEBRUARY 5, 2024

Consumers are looking for a tech-forward approach from eateries – 73 percent of consumers surveyed are supportive of local restaurants using AI-based tools, and 78 percent would prefer to place their orders via self-serve kiosks. Louis, which serves more than 200 bowls a day of decadent noodles and broth. percent in 2023.

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2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. With drive-thru equipped buildouts as low as 1,200 sq. Increasing Pathways to Black Franchise Ownership. ” To learn more about the Pathways to Black Franchise Ownership program, visit MFHA.net.

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Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

FEBRUARY 19, 2020

Most recently, Allen served as Chief Executive Officer of Boston Market, where she implemented a multi-faceted transformation plan setting up the brand for future growth. She has also held leadership roles at Sony Ericsson Mobile Communications, PepsiCo, and Frito-Lay. She first served as senior internal audit analyst at Yum!

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Franchise Franchising Fast Casual Point of Sale 307

Modern Restaurant Management

MAY 7, 2021

Despite the lagging global pandemic, the organic fast-casual brand is surging forward with record-breaking sales, franchise development growth, and new guest acquisition and satisfaction. “Our guests continue to demand access to truly healthy and delicious food and beverage products are served with smiles and speed."

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Grimstad serves on the board of directors of Beauty Tap Inc.

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Fast Casual Customer Service Online Ordering Employee Relations 283

Modern Restaurant Management

FEBRUARY 18, 2020

In order to compete, restaurant brands need to be equipped with the leadership and capabilities necessary to adapt to the latest tech trends. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurants will become increasingly casual. Suzannah Gerber of Haven Foods.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 7, 2020

After 50 years of service and countless untold tales, Art and Joanne and their family hope the anniversary year serves as a way to bring even more people together, creating an Azteca moment not only at every meal, but in the community. ” Senior Vice President of Supplier Management and Business Development, Cindy Leonard.

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Food Food Supply Small Business Fast Casual 326

Modern Restaurant Management

MARCH 13, 2020

Duff & Phelps acted as exclusive financial advisor to DRH and Dykema served as legal counsel. DLA Piper served as legal counsel for ICV in connection with the transaction. “I wanted to combine the fast-paced style of the East Coast with the laid-back atmosphere of Greek coffee culture. Visit BuffaloWildWings.com.

Franchise 365

Franchise Franchising Customer Experience Customer Service 365

Modern Restaurant Management

DECEMBER 6, 2019

Leadership should talk about KPIs and food safety goals regularly, as well as demonstrate the correct behaviors at every opportunity. In the restaurant industry, several food safety and operational issues are consistent issues across restaurants, no matter if they are fine dining, casual dining, fast casual, or quick service restaurants.

Food Safety 284

Food Safety Catering Fast Casual Food 284

7 Shifts

OCTOBER 31, 2022

This section gives a high-level overview of the business you're looking to start: tell investors what your restaurant is all about, who your team is, and how you're going to serve the market. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.)

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. In addition to virtual kitchens meeting lower labor costs, they also offer a fast-track to opening, with a location able to begin serving in just one month. Pieology in China.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

7 Shifts

AUGUST 27, 2020

Your core values are the everyday standards set for your employees, whether they’re serving customers or working together as a team. Keep it positive and make your staff feel supported by including a section of what they can expect from leadership.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

DECEMBER 13, 2019

HOP® Restaurants announced plans to launch Flip’d by IHOP™, a new fast-casual concept in the U.S., “In looking at what exists today in terms of fresh, fast menu options — particularly at breakfast — there’s still tremendous opportunity for growth,” said Jay Johns, President of IHOP.

Mobile Ordering 252

Mobile Ordering Catering POS Customer Experience 252

Modern Restaurant Management

NOVEMBER 5, 2019

Kempczinski was one of key hires during this period, joining McDonald's in September 2015 as executive vice president of strategy, business development & innovation following leadership positions at Kraft and Pepsi. By reducing food waste, we can serve those in need today and set the table for success tomorrow.”

Waste 255

Waste Food Leadership Customer Service 255

Modern Restaurant Management

FEBRUARY 10, 2020

42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). “We’re thrilled to become a preferred supplier to Sodexo, which serves over 75 million consumers each day.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

7 Shifts

AUGUST 16, 2024

Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. By honing these skills managers can take leadership courses and mentorship, aspiring managers can inspire and motivate their teams to deliver exceptional service.

Management 195

Management Management 2024 Leadership 195

Foodable

JANUARY 27, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Kimberly Grant, the co-sponsor and chief strategy officer at FAST Acquisition Group, to explore her rise in the restaurant industry, and what lies ahead for FAST.

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Fast Casual Fine Dining Casual Hospitality 82

Modern Restaurant Management

JUNE 28, 2024

“Both full-service and fast food restaurant customers are skewing a bit more toward higher income levels and college graduates,” says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. Chains affected include McDonald’s (visits down ~2.5

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2024 Mobile Ordering White Paper Food Order 294

Modern Restaurant Management

NOVEMBER 7, 2019

Chicken Salad Chick has 137 locations throughout 16 states predominantly in the Southeast and is a leading fast-casual restaurant company. All Chicken Salad Chick restaurants feature over a dozen distinct chicken salad flavors made fresh daily and served by the scoop, sandwich or bowl. Terms of the deal are confidential.

Franchise 194

Franchise Franchising Fast Casual Point of Sale 194

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. It can be served with signature dips or used as a slider bun for a sandwich.

Bar 388

Bar Cash Management Loyalty Program Point of Sale 388

Modern Restaurant Management

MARCH 24, 2020

In response to the impact that mandatory closures have had on restaurants across the nation, several brick-and-mortar Dog Haus locations will serve three of these concepts for pick-up and delivery only in the coming weeks: Bad Mutha Clucka. The transaction marks the addition of the first fast-casual concept to Yum! Freiburger.

Food Supply 255

Food Supply Kitchen Safety Food Safety Cash Management 255

Modern Restaurant Management

MAY 12, 2020

The new, double-walled paper cups, made with paperboard certified to the Sustainable Forestry Initiative (SFI) Standard, are currently used to serve all Dunkin’ hot beverages, including coffee, espresso drinks, tea, and hot chocolate in the U.S. “The Livingstons created the best championship BBQ concept I have seen in America.

Mobile Ordering 378

Mobile Ordering Online Ordering Food Order Hospitality 378

Modern Restaurant Management

NOVEMBER 1, 2019

Cypress will directly manage and coordinate all discussions and distribution of sale materials with potential buyers while maintaining a close, ongoing interaction with the Krystal leadership team. Blaze Fast-Fire’d Pizza signed a multi-unit development deal that will grow the brand’s footprint in Southern Louisiana.

Franchise 217

Franchise Franchising Fast Casual Point of Sale 217