Modern Restaurant Management

DECEMBER 31, 2024

Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. Culinary and Cocktail Trend Forecasts Kimpton is returning with its annual Culinary + Cocktail Trend Forecast highlighting predictions from its global team of restaurant and beverage talent.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

OCTOBER 21, 2022

Restaurant point-of-sale (POS) terminals are steadily replacing the now obsolete cash registers used in restaurants. Restaurants are also looking for POS terminals that are sturdy and can support equipment with the latest hardware the facilitates smoother business operations. Booming Fast-Food Restaurant Space.

POS 448

POS Marketing Point of Sale Cash Management 448

Modern Restaurant Management

OCTOBER 13, 2021

Restaurateurs, however, have options to mitigate these challenges with technological innovation. Additionally, the solutions deliver deep indoor coverage, requiring fewer access points, which makes deployment easier. Any of these issues can severely damage buildings and equipment and even temporarily shut down a restaurant.

Food Safety 614

Food Safety Equipment Customer Service Point of Sale 614

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. Not only do they need to be aware of challenges that kitchen staff are facing and adapt accordingly, they are also the main point of guest interaction for on-premise dining.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

SpotOn

APRIL 14, 2025

Recent product innovations enhance operational efficiency and guest engagement for restaurant operators. These updates, combined with new partnerships with standout restaurants, reinforce SpotOn’s commitment to equipping operators with the tools and insights needed to thrive in 2025, no matter what comes their way. 

2025 110

2025 Innovation Fine Dining Equipment 110

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. Internet of Things (IoT) technology. Is Your Refrigerator Running?

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

SEPTEMBER 3, 2024

When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. The right restaurant technology is essential to make it all happen.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

MAY 2, 2025

By reducing stress, optimizing workflows, and improving customer interactions, these innovations create a more resilient business model, positioning restaurants for growth in an increasingly tech-driven landscape. Since the COVID-19 pandemic, the restaurant industry has faced a severe staffing crisis that remains unresolved to this day.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

APRIL 5, 2022

The result was a 25% percent spike in sales in just two months. The Postmates app is responsible for finding employees, managing inventory from suppliers, operating the business, and operating the kitchen, while the brands receive a royalty from its sales. Eliminating 3rd Party App Charges with Kitchen Point-of-Sale (POS) Systems.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

MARCH 3, 2022

But what if by investing in technological innovation restaurants achieved both bottom- and top-line revenue growth? Finally, low-power IoT solutions require fewer access points, making deployment easier. “A penny saved is a penny earned.” It’s possible by looking at the true ROI.

Food 530

Food Food Safety Customer Service Customer Experience 530

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 9, 2022

But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Gather information to help you innovate processes. Start small by focusing on key data points to help you move forward.

Front of House 490

Front of House Point of Sale POS Online Ordering 490

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. An intuitive content management system (CMS) empowers you to feature the right items and promotions at the right time of day to boost sales. At leading restaurant chains, drive-thrus can account for 70 percent of sales or more , so every second counts.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

JUNE 8, 2021

Embracing Innovation. The good news is that many of the technological developments needed to promote accessibility have already been implemented across the industry to improve other aspects of the business such as boosting sales and complying with new contactless methods of service. billion in 2027.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

OCTOBER 26, 2023

To maximize sales and successfully manage consumer expectations this festive season, restaurants will need to focus on creating a positive and memorable customer experience that will help them stand out against competitors. remain eager to dine out. In the U.S. including the adoption of popular mobile wallets.

Customer Experience 474

Customer Experience Mobile Ordering Loyalty Program Point of Sale 474

Modern Restaurant Management

FEBRUARY 22, 2021

Incisiv released a study that in the next five years, 54% of limited service restaurants’ sales will be digital. Incisiv released a study that in the next five years, 54% of limited service restaurants’ sales will be digital. Past : Paper menus were the norm. The POS was hosted on a physical server. Google loves content.

Online Ordering 568

Online Ordering Point of Sale POS SEO 568

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales. Visa SMB Help.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Sales teams and marketers are deploying sales and marketing technology to automate the customers' journey and accelerate conversions. Improving customer service.

Front of House 450

Front of House Social Media Email Marketing Point of Sale 450

Modern Restaurant Management

OCTOBER 19, 2021

A major pain point for our clients has been navigating regulatory compliance issues such as corporate officer updates, alcohol license and permit renewals, and training team members in proper alcohol service protocol. Once a liquor license is revoked for non-renewal, penalties may prevent immediate application for a new license. ID, Please?

License 539

License Point of Sale Employee Relations Restaurant Law 539

Modern Restaurant Management

DECEMBER 29, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses restaurant technology with Eric Symon, Director of the Enterprise Process Innovation Center & Food Services Group at Panasonic System Solutions Company of North America. To listen, click here.

Point of Sale 450

Point of Sale Technology Innovation Management 450

Modern Restaurant Management

JUNE 10, 2024

Customer data plays a pivotal role in improving operational efficiency and promoting innovation. This means collecting and analyzing data points such as dining preferences, frequency of visits and average spending. Data insights can also drive menu innovation, helping restaurants stay ahead of culinary trends and dietary preferences.

Customer Experience 443

Customer Experience Point of Sale Customer Service Innovation 443

Modern Restaurant Management

JANUARY 26, 2021

Your business has many moving parts—from record-keeping to activating sales to loyalty generation. What makes the SolaaS concept so unique is that it can interact within a technological ecosystem to support every aspect of your business—from point of sale and online ordering to customer data consolidation.

Point of Sale 448

Point of Sale Cash Management Customer Service Online Ordering 448

Modern Restaurant Management

SEPTEMBER 23, 2020

These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're “We will continue to create innovative products and further our go-to-market approach to ensure merchants nationwide have access to the tools they need to run their businesses. SpotOn Secures $60M Funding.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

DECEMBER 8, 2021

Dan Cathy, the CEO of Chick-fil-A , recently estimated that about 30 precent of drive-thru customers are driving off, abandoning the wait, because the lines are so long, something human observation and traditional means of data, like sales, cannot completely capture. Joe Erlinger, head of McDonald’s U.S.

Customer Experience 531

Customer Experience Customer Service Point of Sale Dine-in 531

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

7 Shifts

JULY 16, 2021

Sourcing Equipment. You could have the best coffee, tastiest treats, and the most innovative concept, but all of that can be easily compromised if your shop isn't in the right location. We're all here for it! Coffee shops can be so much more than a place to grab a cup of joe and a croissant. Table of Contents. Coffee Shop Concepts.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

MARCH 18, 2021

Major advances in menu innovation, a field my org has some experience in, have shifted course in the past year as many restaurants have switched to almost entirely off-premise meals. Your menu: Part love letter, part manifesto, instructions for use and a bill of goods, all rolled into one. Here’s just a bit of what we saw.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

JULY 8, 2020

When point of sale (POS) systems were introduced, restaurants learned they could provide better service to guests and improve business decisions and management. One year ago we walked into a Cambridge, Massachusetts restaurant for the first day of field research. Our palms were sweaty from the excitement and anxiety.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

MARCH 17, 2021

They are compact in size but serve as a good starting point to advertise your restaurant. A restaurant located in a cluttered area would be forced to innovate differently to gain visibility. Point of Purchase Signs : A good way to display sales, payments accepted, and other payment related promotions such as gift cards.

Outdoor 493

Outdoor Point of Sale Design Customer Experience 493

Modern Restaurant Management

DECEMBER 16, 2021

Operators should gravitate towards technology to automate inventory and track costs and sales to determine the best course of action. We also foresee a lot of companies will redesign locations even further to maximize efficiency. To that end, we also foresee a lot of companies will redesign locations even further to maximize efficiency.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

DECEMBER 27, 2022

Tech tools will be instrumental in helping the food industry innovate to ensure that today’s problems don’t reduce our future food supply. To make your customers feel valued and appreciated – and to boost key metrics like visits and sales – use tech tools to get customers’ orders right. million tons of grain.

Food Safety 566

Food Safety Audits Food Supply Food 566

Modern Restaurant Management

AUGUST 8, 2022

Customers come in many forms, so often the focus is on new customers, but the reality is that repeat, loyal customers are really the starting point. But one thing is a universal truth: Without customers at your tables you will fail. So how can a restaurant drive revenue without time-intensive and costly marketing initiatives?

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

FEBRUARY 2, 2021

The need for contactless delivery has spurred the use of digital check points – Consumers are more comfortable placing their orders through mobile apps, voice ordering, digital menu and kiosks; giving tech-savvy restaurants an edge in the race for information data. Rapid Innovation Is Critical for QSR Growth.

Mobile Ordering 291

Mobile Ordering Point of Sale Customer Service Loyalty Program 291

Modern Restaurant Management

FEBRUARY 10, 2020

broadline foodservice sales of plant-based meat have grown 37 percent in the past year. Despite skyrocketing demand for plant-based food across the U.S., 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI).

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539