Modern Restaurant Management

MAY 2, 2025

These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers. In 2025, the restaurant industry is witnessing a technological transformation driven by key trends. This results in faster service, fewer errors, and a more relaxed work environment.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

DECEMBER 23, 2024

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

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2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Thankfully, restaurant technologies can play a dual role. What Makes Hospitality So Vital to the Dining Experience?

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

NOVEMBER 21, 2024

Technology Supporting Resilience in QSRs What many people don't realize is that getting these restaurants back up and running isn't just about determination – it requires some seriously robust technology working behind the scenes. It's a small comfort, but sometimes those matter most.

Technology 221

Technology Food Supply Small Business Events 221

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

NOVEMBER 11, 2024

This technology already exists today. The Tech That’s Already Here Automation in restaurants isn’t just about robots bringing food to your table or mixing drinks; it’s about redefining the dining experience altogether. But this isn’t some distant sci-fi fantasy. Even kitchens are evolving.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Restaurant Business

OCTOBER 23, 2024

The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a game-changing force. A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management.

Customer Experience 301

Customer Experience Operations Back of House Customer Service 301

Modern Restaurant Management

APRIL 18, 2025

This is an easily recognizable pattern for machines, and one that great technology could automate by providing you a summary notification of the emails you’ve received since yesterday. .” For years, restaurant technology has been about speed and efficiency—faster orders, better scheduling, streamlined payments.

Airlines 434

Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

APRIL 8, 2025

"While technology has the potential to enhance the dining experience, the research shows that AI integration isn’t a top priority for most consumers,” said Carly Fink, President, Head of Research & Strategy for Provoke Insights.“Patrons This was only topped by grocery store increases at 79 percent.

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2025 Fast Casual Consumer Goods Seasonal Menu 417

Modern Restaurant Management

OCTOBER 11, 2023

The good news is that restaurant owners can streamline the checkout process and increase operational efficiencies by leveraging the latest payment technology. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. trillion by 2025.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. A smart reservation and waitlist system can help.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

OCTOBER 15, 2024

The impact on restaurants is evident: longer wait times, inconsistent service, and increased use of technology like self-service kiosks and automated ordering systems are on the rise. While technology can improve efficiency, it cannot replace the personal service that defines great dining experiences.

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2024 Customer Service Hiring Hotels 414

Modern Restaurant Management

MARCH 4, 2024

The second most discouraging aspect of an app has nothing to do with its technology – one in five respondents hate experiencing issues when picking up or receiving their order. The data analytics firm did some decoding by asking 330-plus restaurant consumers what app features were most valuable – and what turned them away.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

FEBRUARY 8, 2023

While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it. There’s a high cost in running fine dining restaurants, but the value rests in their place in society. The answer lies in technology.

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Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

OCTOBER 13, 2024

Restaurants Embrace Technology Today, some of the pressure of labor shortages in the restaurant industry is mitigated by technology. Restaurants Embrace Technology Today, some of the pressure of labor shortages in the restaurant industry is mitigated by technology.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

NOVEMBER 25, 2024

To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions. Key Study Insights As participants placed orders from identical menus, RMS used eye-tracking technology to track where they focused.

Pricing 446

Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

JANUARY 24, 2025

" To learn more about the courses and induction cooking methods, Modern Restaurant Management (MRM) reached out to Chef Chris Galarza, Founder of Forward Dining Solutions LLC and Co-founder of EcoChef, who assisted in Chatham’s induction conversion and who helped design Chatham’s ACF courses.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

MAY 13, 2025

Gen Z is redefining dining, seeing your restaurant as an extension of their identity. Technological Integration : Gen Z's tech-savvy nature means they often discover new foods through social media. Focus on Experience : Create memorable dining experiences that are shareable on social media.

Social Media 426

Social Media Sustainability Customer Experience Sourcing 426

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 5, 2023

Customers can enjoy a seamless dining experience, and restaurant operators can realize greater returns on their investments. The restaurant industry, once slow to adopt modern technology, has undergone a significant digital transformation in response to the pandemic. There are 6.92 There are 6.92

Technology 493

Technology Mobile Ordering Customer Experience Customer Service 493

Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. As technology advances, AI will play an even larger role in transforming the restaurant industry.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

MAY 19, 2025

Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains. We saw widespread adoption of mobile payments, digital ordering, and contactless dining almost overnight. Operators had to shift—fast.

Hospitality 305

Hospitality Front of House Back of House Food Order 305

Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

NOVEMBER 28, 2022

Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. It's Time for Innovation.

2023 504

2023 Technology Loyalty Program Mobile Ordering 504

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

MARCH 18, 2025

With social media shaping trends, culture and commerce around the clock, younger generations are increasingly using these platforms to discover new dining experiences. Now is the time for restaurant brands to ask: Are we merging human insight with technology to craft meaningful customer journeys?

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2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

APRIL 7, 2025

As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

JUNE 5, 2023

AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly. and Canada said they planned to utilize some form of automation technology. Restaurant owners agree, as nearly half of hospitality operators in the U.S. AI is continuing to evolve with new capabilities seemingly by the day.

Dine-in 474

Dine-in Customer Service Customer Experience Hiring 474

Modern Restaurant Management

DECEMBER 26, 2024

This financial strain could dampen discretionary dining expenditures. Technology: The Double-Edged Sword Technological innovation continues to redefine the restaurant industry, offering tools to enhance efficiency and improve the customer experience. Navigating Emerging Challenges in Profitability In 2024, U.S.

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2025 Management Management Insurance 418

Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. From streamlining operations to enhancing customer experiences, a plethora of cutting-edge technologies are reshaping the restaurant landscape like never before.

2024 368

2024 Technology Kitchen Safety Website Management 368

Modern Restaurant Management

MAY 9, 2025

What details should operators pay attention to when setting up a patio for dining? A good patio setup isn’t just about adding seats, it’s about creating an extension of the guest experience that works just as hard as your dining room. How can operators optimize their outdoor dining for efficiency?

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

NOVEMBER 20, 2024

To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more. Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining.

2025 474

2025 2024 Recruiting Employee Relations 474