Modern Restaurant Management

MARCH 26, 2025

“Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine.

Marketing 490

Marketing Email Marketing Loyalty Program Mobile Ordering 490

Modern Restaurant Management

MAY 13, 2025

Gen Z is redefining dining, seeing your restaurant as an extension of their identity. Brands that openly share their sourcing and ingredient information build trust and loyalty. Gen Z isn’t just eating out; they’re building relationships with brands that reflect who they are. What can restaurants learn from this?

Social Media 426

Social Media Sustainability Customer Experience Sourcing 426

Modern Restaurant Management

DECEMBER 5, 2024

This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country. This trend of using unique glassware to showcase specialty drinks and cocktails is growing in both fine dining and casual establishments across the country.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Modern Restaurant Management

APRIL 24, 2024

“More people said that ‘the information in reviews’ influenced their decision than ‘the star rating of the restaurant’ – reviews are read and they influence behavior, but you need to think in a broader sense. Reviews impact the number of diners available to your restaurant. .”

Dine-in 446

Dine-in Influencer Customer Service Information 446

Modern Restaurant Management

JUNE 5, 2023

ChatGPT, a chatbot based on GPT-3 and GPT-4 technology, can also be trained on a central database with information about local menu availability, opening hours, events, location information and more, resulting in a human-like conversation with a customer. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Dine-in 474

Dine-in Customer Service Customer Experience Hiring 474

Modern Restaurant Management

FEBRUARY 25, 2025

The restaurant industry is facing unprecedented challenges and opportunities in maintaining visibility online, where the majority of local consumers go for information and recommendations. To capture this demand, restaurants must optimize their digital content with detailed, keyword-rich information across multiple platforms.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

DECEMBER 13, 2024

Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? In 2020, dining as we knew it disappeared overnight. Dining rooms sat empty, and the once-bustling hum of busy kitchens fell silent. Now, three years later, we see a cultural shift.

2025 417

2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. For the first part, click here and for the second part, click here. Data, Data, Data. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 7, 2025

As the digital dining revolution accelerates, the most successful restaurant chains will be those that transform their fragmented tech landscape into unified enterprise platforms. It’s no secret that restaurants with more than one location depend on standardization to thrive.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

MARCH 18, 2025

With social media shaping trends, culture and commerce around the clock, younger generations are increasingly using these platforms to discover new dining experiences. This shift highlights the growing reliance on social media for information, making it crucial for restaurants to engage with this audience where they are.

2025 322

2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

DECEMBER 9, 2024

Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day. Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

The Rail

OCTOBER 10, 2024

Indeed, with coffee drinkers trying to drink a product that echoes their values, this is information that restaurant owners and managers need. By Julia Nikolaus, Contributor A once-catchy jingle in the United States constituted that coffee is the "best part of waking up." Use eco-friendly materials and reduce waste in your daily operations.

Sustainability 130

Sustainability Dine-in Compost Consumer Goods 130

Culinary Cues

MAY 12, 2025

Wrapped with care in parchment paper, sealed with a stamp that embraces your logo, include an information sheet that outlines the source of ingredients, the history of your restaurant, and what goes into bringing this sandwich to the guest. Wine lists that resemble an encyclopedia of the wine making craft are just the price of admission.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

EATER

OCTOBER 21, 2024

However, if you were to walk into one of PLNT Burger’s at least 12 locations, you won’t find a deluge of information about the environmental impact of eating meat. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating. The environmental mission can come later. without interruptions.

Sustainability 326

Sustainability Sourcing Consumer Goods Seasonal Menu 326

Modern Restaurant Management

JUNE 3, 2025

While it's crucial to stay informed, stepping back and allowing experts to take charge can be key to overcoming these challenges. Guests also want an experience, not just a meal, so messages that promote unique dining events, themed nights, or a fun atmosphere can create excitement.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. When guest expectations are sky-high and every table turn counts, how quickly a team responds – both to guests and to each other – can significantly shape the dining experience.

Front of House 324

Front of House Communication Back of House Fast Casual 324

Modern Restaurant Management

NOVEMBER 20, 2024

Quick-serve restaurants (QSRs) experienced four-percent growth over the past year, which helped to offset the declines seen in full-service dining. Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

MAY 27, 2025

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Many reservation systems collect extensive personal information that could create significant liability if breached.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 8, 2021

Pre-pandemic, strategic investments in dine-in were justified as dine-in represented the largest contribution to revenues. But, almost overnight, restaurants saw their revenue percentages flip and were forced to pivot from dine-in to primarily drive-thrus, curbside pickups, and deliveries.

Customer Experience 531

Customer Experience Customer Service Point of Sale Dine-in 531

Modern Restaurant Management

JUNE 25, 2025

If We Have an Opportunity for Curbside Dining, is that Space Considered our Premises? Specifically, you will want to ensure your liquor liability, general liability, and umbrella policies are in place and ready to protect you if problems arise in your outdoor dining area. What is the Claims Process Like?

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

FEBRUARY 14, 2022

Even if your planned menu is similar, maybe you could offer something unique in the dining experience. If your restaurant’s neighborhood has no high-quality dining options, your restaurant may fill that niche neatly. Including this information in your business plan will show investors your location choice is an informed one.

Transportation 575

Transportation Social Media Menu Pricing 575

Modern Restaurant Management

DECEMBER 23, 2024

Smart owners will seize on this opportunity and use reviews as a powerful tool to fill their dining rooms and online ordering queues. 2025 is almost here, and one thing is clear for every restaurant owner. Google reviews have grown into a massive force for consumers and play a key role in restaurant success. Here’s how: 1.

2025 308

2025 SEO Social Media Front of House 308

Modern Restaurant Management

NOVEMBER 22, 2021

Now, more than ever, dining establishments need to delight customers at every touchpoint, gain real-time customer feedback and secure competitive insights. Listings are vital for guests who search online for places to dine out. But how dining establishments manage the review process varies widely.

Sustainability 568

Sustainability Guest Recovery Customer Experience SEO 568

Modern Restaurant Management

DECEMBER 27, 2024

Predictive AI, for example, helps restaurants anticipate guest preferences, such as favorite dishes, dining times, or spending patterns. With AI’s growing prominence in marketing discussions this year, brands have begun navigating both its potential and pitfalls. Start small by choosing technology that connects easily.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

JULY 28, 2022

Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information. Customer information is the personal information of each of your customers.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

JANUARY 27, 2022

As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity. The cost of running a traditional brick-and-mortar restaurant is high, and many restaurants are losing significant in-house dining business amid the ongoing pandemic. Commit to ongoing training. Audit differently.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

MARCH 6, 2024

Finally, and most importantly, personalization algorithms can analyze customer data to tailor dining experiences leading to smoother service and enhanced profitability. While VR is not “hot,” some restaurants have begun experimenting with Virtual Reality (VR) to offer immersive dining experiences.

Customer Experience 472

Customer Experience Entertainment Customer Service Transportation 472

Modern Restaurant Management

APRIL 15, 2024

This is why customers should be aware of why the survey is being conducted and how their information will be used. Let your customers know their opinions and feedback matter, and that it has a direct impact on future dining experiences. Remember, the purpose here is not to inform but to reassure.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. This will collect post-dining feedback from guests, givingrestaurants comprehensive insights into the guest experience.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic. Beef Up Your Online Presence.

Customer Experience 539

Customer Experience Social Media Email Marketing Online Ordering 539

Modern Restaurant Management

SEPTEMBER 1, 2021

Bringing your data into a single data warehouse lets you make quick, informed decisions about what matters most to your business. Clear, consistent methods of communication help amplify necessary messages to employees and make sure the information isn’t lost when an employee is on vacation, or a sign is missed.

2021 612

2021 Kitchen Safety Food Safety Inventory 612

Goliath Consulting

MARCH 14, 2025

As more diners use Ozempic and similar medications, restaurants may need to adapt to evolving guest preferences and dining habits. Healthline says this can make social dining more challenging, particularly for those who previously enjoyed indulgent meals with friends. Beyond portion size, Ozempic also influences food preferences.

Email Marketing 195

Email Marketing 2025 Customer Experience Customer Service 195

ChowNow

JULY 11, 2025

After you claim your page, fill in every section with relevant information: Accurate hours, location, and contact info A current version of your menu High-quality photos of your food, interior, and signage Links to your restaurant website and social media Your most accurate categories and services (e.g.,

Customer Service 284

Customer Service Social Media Customer Experience Online Ordering 284