Squirrel Systems

OCTOBER 19, 2023

PART 1: CONVERSATIONAL ORDERING, WHAT IS IT & DOES IT HAVE A PLACE IN TABLE SERVICE? “Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Modern Restaurant Management

MAY 23, 2023

But with the growth in off-premise dining comes extra pressure for businesses. Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Changing Trends and the Importance of Exceeding Expectations Before the pandemic, dining out was a common way for people to socialize and unwind.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

DECEMBER 26, 2023

This past year saw the following trends: The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. This transparency instilled trust and met the growing demand for conscious dining choices.

Dietary Restrictions 123

Dietary Restrictions 2024 Food Safety Food Supply 123

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

SEPTEMBER 21, 2021

And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. From an operational standpoint, customization can be challenging – especially with digital orders.

Dietary Restrictions 189

Dietary Restrictions Online Ordering Customer Experience Fast Casual 189

Modern Restaurant Management

JULY 20, 2021

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. It’s dining, on demand. Table Turns: Guests Have the Remote Control.

Dietary Restrictions 197

Dietary Restrictions Customer Experience Dine-in Technology 197

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining.

2024 123

2024 Dietary Restrictions Customer Experience Customer Service 123

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. What Makes Hospitality So Vital to the Dining Experience?

Technology 223

Technology Front of House Back of House Dietary Restrictions 223

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Diversifying Revenue Streams. drive-thru, curbside pick-up, etc.).

Dietary Restrictions 197

Dietary Restrictions Online Ordering Customer Experience Dine-in 197

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

Restaurant Clicks

NOVEMBER 5, 2021

From seafood to vegetarian options to classic Italian dishes, it can be challenging to decide what to order at Olive Garden. When you’re in the mood for variety, order this dish to get three distinct tastes. If you’re ordering to-go, you can add a 1/2 dozen or a dozen breadsticks to your order.

Ordering 104

Ordering Menu Back of House Dietary Restrictions 104

Modern Restaurant Management

APRIL 28, 2022

In digital terms, ghost kitchens (also known as “dark kitchens”) are like hardware: they are the on-site locations from which either established brands or virtual brands physically prepare food orders. So, while a ghost kitchen can operate independently from a virtual brand, virtual brands at least need a host kitchen.

Dietary Restrictions 196

Dietary Restrictions Influencer Back of House BOH 196

Culinary Digital

FEBRUARY 2, 2024

Ingredient Quality A limited menu not only simplifies the dining experience but also helps to curate a meticulously selected array of top-tier ingredients. By offering a limited selection of dishes, efforts can be concentrated on perfecting each item, transforming the dining experience into a focused and refined culinary journey.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Modern Restaurant Management

DECEMBER 20, 2022

Increasing menu pricing has helped to offset costs and so far, has continued to attract customers since grocery prices are outpacing the increases in restaurant tickets for dining out." Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights.

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

The Restaurant Times

NOVEMBER 17, 2021

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. In House Online Restaurant Ordering System – The Basics .

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Ken Burgin

AUGUST 6, 2023

Can I reserve a private dining area? What’s the dress code for dining at your establishment? Can I pre-order a meal if I’m in a hurry? What other dietary needs and preferences do you accommodate? Can I pre-order and pick up my drinks? Are there any restrictions on the type of events hosted?

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

Mad Mobile

FEBRUARY 22, 2024

Available restaurant technology is already reshaping the way your guests experience dining in 2024. The challenges of yesterday’s dining experience: A recipe for frustration Remember the days of paper menus, harried servers, and the agonizing wait for your food? 65% 65% of customers prefer self-service kiosks. trillion in 2024.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

JUNE 17, 2022

Vegan principles, vegan cooking, as well as dining in vegan restaurants have become more and more popular than ever, especially amongst health-conscious customers and animal rights activists throughout the world. Plant-based foods have hit restaurants worldwide and they are coming up with a wide range of options.

Innovation 189

Innovation Dietary Restrictions Customer Service Food Order 189

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Ken Burgin

JUNE 13, 2023

Menu Planning : ChatGPT can use its extensive knowledge to suggest dishes that complement each other, taking into account factors such as seasonal ingredients, customer preferences, and dietary restrictions. Are you keen to make more use of technology in your culinary and business operations?

Management 68

Management Management Dietary Restrictions Seasonal Menu 68

Restaurant Clicks

SEPTEMBER 8, 2021

Since opening, Savor has quickly become one of the most popular Niagara Falls restaurants and a must-dine destination for anyone visiting the area. Tide and Vine Oyster House combines delectable food with impeccable service for a truly outstanding dining experience. Order Online. Best Restaurants in Niagara Falls.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Squirrel Systems

OCTOBER 2, 2023

In a typical multichannel approach, a customer may receive a notification via email, SMS, or an app that there is an offer or special if the guest sees the offer on their phone but decides to engage via an online ordering system that link may be lost. Returning guests don’t want to be treated as if they were a new customer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Restaurant Clicks

SEPTEMBER 5, 2021

Pittsburgh has several international dining options. Luckily, we compiled a list of some of the best restaurants in Pittsburgh that you should consider visiting to satisfy your dining needs. Bitter Ends provides window service to its customers ordering online. Bitter Ends Garden & Luncheonette.

Seasonal Menu 148

Seasonal Menu Online Ordering Reservations Food Order 148

Restaurant Clicks

SEPTEMBER 14, 2021

Ask for recommendations when you arrive and see about ordering off-menu. . Currently, Copperhead Grille is offering heated outdoor dining and over 50 craft, import, and domestic beer choices. Order Online. Today it’s called “The A,” and that’s the rating the state should give for all the great places to eat in Allentown.

Dietary Restrictions 115

Dietary Restrictions Vineyard Online Ordering Reservations 115

Restaurant Clicks

DECEMBER 5, 2021

From takeout sushi to delivery options to dine-in seating, restaurants across the East Village offer guests and residents most anything! The restaurant is located in the Ukrainian Village community and holds natural wood decor for a comfortable yet elevated dining experience. Sushi is available for dine-in, takeout, or delivery.

Online Ordering 109

Online Ordering Seasonal Menu Reservations Front of House 109

The Rail

OCTOBER 14, 2022

The eight major food allergens are: Milk Tree nuts Eggs Fish Peanuts Shellfish Wheat It’s essential that your entire staff knows which dishes these ingredients are in, and how to carefully warn people who order them in case they might have an allergy to one or more. Train Your Staff. People aren’t perfect and mistakes can happen.

Allergens 59

Allergens Management Management Dietary Restrictions 59

Restaurant Clicks

NOVEMBER 7, 2021

The Walrus & the Carpenter service is second-to-none, and they have great indoor and outdoor dining options. Order Online. While I’ll always love Seattle for introducing me to iconic grunge bands like Pearl Jam and Nirvana, this city has a special place in my heart for a different reason: the food culture.

Dietary Restrictions 124

Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Restaurant Clicks

SEPTEMBER 19, 2021

Lancaster is one of the most underrated food cities in Pennsylvania. While it’s famous for Amish country, theatre, and rich history, there’s more than mashed potatoes and gravy in this charming city! Lancaster might seem like a big city randomly nestled in the middle of Pennsylvania farmland. Best Restaurants in Lancaster. Make a Reservation.

Seasonal Menu 148

Seasonal Menu Fine Dining Reservations Food Order 148

Restaurant Clicks

OCTOBER 11, 2021

Order Online. In addition to their regular menu, Buttermilk has both a vegan and gluten-free menu to cater to dietary restrictions. Order Online. Atlanta is often a meeting place for faraway friends because of the Hartsfield-Jackson Atlanta International Airport (the largest and busiest in America). Bread & Butterfly.

Online Ordering 143

Online Ordering Food Order Dietary Restrictions Back of House 143

24/7 Waiter

SEPTEMBER 21, 2023

Customer feedback about your website, menus, and ease of ordering gives crucial insight into satisfying the needs of your visitors, allowing you to focus on what you are doing right and make alterations to areas of concern. What do you remember most about dining with us? Contact us for all your online ordering needs.

Dietary Restrictions 36

Dietary Restrictions Social Media Online Ordering Customer Experience 36

Restaurant Clicks

SEPTEMBER 29, 2021

Ruth’s Chris Steak House offers steaks, seafood, and plenty of meals for those with dietary restrictions, including gluten-free and vegetarian options! Order Online. Also known as “The Sun City”, El Paso is a hot spot for tourists in Texas. Even if you’re not a fan of steak, you can still expect a satisfying meal.

Back of House 117

Back of House Dietary Restrictions Reservations Hotels 117

Restaurant Clicks

DECEMBER 15, 2021

I recommend ordering their Ham and Potato Corn Chowder, Bananas Foster French Toast, Chicken and Biscuits, or Breakfast Burger. After ordering their Chocolate Kiss spirited coffee, I recommend sampling their Chicken & Waffle, Potato Head Casserole, Southwest Steak & Cheese Omelet, or Wild Patty Melt. Best Brunch in Louisville.

Online Ordering 124

Online Ordering Reservations Dietary Restrictions Café 124

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Fine and Family Dining Hurt by Holiday Shift. Holiday Traffic Not Enough. Same-store sales growth was 1.6

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. .” Ono Food Co. Ono Food Co.

Food Truck 126

Food Truck Customer Service Customer Experience Front of House 126

Modern Restaurant Management

JULY 14, 2020

Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Restaurant Clicks

APRIL 8, 2021

What comes to mind when you think of summer in Philadelphia? I think “hot, hot, hot!” The humid and sunny weather here is lovely, but tiring. Time to sit back with a drink and relax. 2020 was a dumpster-fire of a year. But don’t worry, the summer of 2021 will be our big comeback! Here’s an insider’s guide to the best beer gardens in the city.

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Reservations Outdoor Brewery Online Ordering 142