ChowNow

MARCH 14, 2025

Constantly recruiting and training new employees is both costly and disruptive. Adapting to Changing Customer Preferences Customer expectations are always evolvingwhether its dietary preferences, demand for faster service, or new ordering trends like ghost kitchens, online ordering, and direct delivery.

Operations

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Whether it was meal prepping like pros, or loading up on protein-heavy delivery favorites, they made sure every bite packed a punch.

Franchising

Lavu

JULY 4, 2025

Integrated Systems : Syncing POS, kitchen tools, and delivery platforms eliminates errors and speeds up operations. By letting customers handle their own orders, these tools cut down wait times and free up staff to focus on food preparation and delivery. It also lays the groundwork for enhancing delivery processes and loyalty programs.

2025

Typsy

FEBRUARY 10, 2025

Frequent departures disrupt operations, increase recruitment costs, and require constant retraining of new hires. For Hospitality employers: Reduced costs: Lower turnover means fewer resources spent on recruiting and training replacements. Workplace engagement: Continuous learning keeps roles interesting and fulfilling.

Hospitality

Modern Restaurant Management

APRIL 1, 2025

Key data points: The demand for takeout and delivery has slightly outpaced the demand for dining in. 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Among delivery apps, DoorDash is the clear favorite. That is five percent less than the average tip from Boomers (18 percent).

Pricing

Modern Restaurant Management

APRIL 29, 2025

New data from the National Restaurant Association’s 2025 Off-Premises Restaurant Trends report highlights how off-premises dining has become both a consumer preference and business essential, with the convenience and availability of takeout, delivery, and drive-thru now deeply embedded in everyday life.

Reservations

Gecko Hospitality

JULY 17, 2025

A typical evening might involve guests arriving in masse, a missed delivery, or an ill-timed absence of key staff. Daily Chaos, Managed with Precision Peak times in restaurants are a perfect storm dining room buzzing, kitchens firing on all cylinders, and unforeseen challenges popping up without warning.

Management

Paper Chase Accountancy

JULY 17, 2025

Human resources management plays a significant role too, overseeing recruitment, training, and employee retention. Professional services offer deep industry expertise, real-time financial insights, strategic pricing, and compliance support—freeing up time for operators to focus on service delivery and business growth.

Hospitality

Modern Restaurant Management

NOVEMBER 27, 2024

While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales.

2025

Modern Restaurant Management

MARCH 2, 2020

The revolution of delivery services is making a substantial impact on the restaurant industry. While food delivery is nothing new, breakout services like Uber Eats and DoorDash have capitalized on what customers want most: convenience. According to Forbes , by the year 2025, the online food delivery industry will reach $200 billion.

Supplies

Modern Restaurant Management

NOVEMBER 8, 2023

In other words, staffing and recruitment is the primary challenge for restaurant and F&B operations today. Transform recruitment processes to focus on transferable skills, personality, even if your best candidate might not have the best CV. And that is just the United States. No one was prepared for that. Not operators.

Recruiting

Modern Restaurant Management

MARCH 28, 2022

The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. These commercial kitchens, without any traditional FOH space or staff, are making it easier to streamline delivery. billion in five years.

2022

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Seventy-five percent of operators said they plan to devote more resources to recruiting and retaining employees.

2022

Modern Restaurant Management

OCTOBER 28, 2020

It would then be left to the Managers to answer the phones, take carryout orders and ensure delivery drivers pick up the correct bags, in addition to their regular duties. Be creative when it comes to how to recruit, hire and retain employees. Leave it to the Professionals.

Recruiting

Modern Restaurant Management

OCTOBER 12, 2021

In fact, Netspend surveyed more than 900 tipped workers across the restaurant, food delivery, hospitality, salon and spa industries to get a pulse on the financial impacts of COVID-19. Recent restaurant closures, even temporary ones, help to underscore the importance of recruiting and retaining a staff.

Recruiting

Modern Restaurant Management

NOVEMBER 24, 2020

Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months. During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests. Leverage Marketing Strategy to Remind People You Exist.

Cash Management

Modern Restaurant Management

APRIL 13, 2022

To set your business apart when it comes to recruiting and retaining staff, look to payroll and benefits technology. With many restaurants running with limited staff, automating delivery allows your staff to focus on higher-priority tasks. food delivery companies brought in roughly $5.5 For reference, the top four U.S.

POS

Modern Restaurant Management

DECEMBER 29, 2022

Labor will remain competitive, but the relentless recruiting cycle and wage pressure has begun slowing down. Operators will continue incentivizing in-house delivery and in-app purchases. Bringing delivery back in house as much as possible is also a priority for many brands. The worst of the labor problem is beginning to ease.

2023

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded.

2022

7 Shifts

JULY 29, 2020

According to data from 350,000+ restaurants that use 7shifts, while overall shifts being scheduled are still sitting 24% below pre-COVID levels, shifts for delivery-related roles have increased 38%. Restaurant recruiting during the COVID-19 pandemic can be advantageous for restaurants because so much restaurant talent is looking for work.

Recruiting

Modern Restaurant Management

FEBRUARY 9, 2021

Outside of adapting new technologies to tackle ordering and delivery, one area that is evolving and showing great promise is in the war for talent.

2021

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. To ensure that restaurateurs are envisioning their target consumer accurately, they can recruit their own restaurant patrons to participate in their qualitative research by offering a generous incentive.

Mobile Ordering

Modern Restaurant Management

MARCH 1, 2022

As brands scrambled to change their business models – whether through the adoption of touchless payments, delivery and curbside pickup, or the use of QR codes to access online menus – consumers were also forced to adapt their dining behaviors. The Great Resignation is real and it’s hitting the restaurant industry hard.

Front of House

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required.

Fast Casual

Modern Restaurant Management

FEBRUARY 3, 2022

In most cases, new menu offerings involved adding takeout and delivery options. This suggests that the demand for takeout and delivery options is unlikely to go away anytime soon (if ever), and that restaurateurs need to figure out how to harness the power of these essential platforms.

Loyalty Program

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. In addition, due to staff not having to be involved in the ordering and payment process, their focus is shifted to quick delivery of orders to maximize sales. Allow Staff to Focus on the Experience.

Mobile Ordering

Modern Restaurant Management

SEPTEMBER 30, 2024

Dinner continues to evolve with work from home and hybrid work, with food carryout and delivery growth expected. This even includes showing wait times for orders as restaurants accommodate dine in, pick up, and delivery all at once. Consumers are showing favor toward snacking (including healthy snacking), which is trending.

2025

Modern Restaurant Management

DECEMBER 30, 2020

Which menu items are fastest to make and hold up best for delivery? Be critical in evaluating what your “must haves” versus your “nice to haves” are and use the data and metrics available to you as your guide to determine what should stay or go. When do reservations spike? Which part of town dominates online orders?

2021

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. pickup, delivery, drive-thru, ghost kitchens). Here are some trends NCR is watching as move into 2022. Tackle the Labor Shortage with Hiring Incentives.

2022

Modern Restaurant Management

AUGUST 5, 2020

Creative adaptations such as online reservations, third party delivery options, robot servers, paperless menus, digital wallets and on-demand pay for employees are just a few of the digital transformations that restaurants have adopted in the past couple months. What needs to change?

Recruiting

Modern Restaurant Management

DECEMBER 14, 2021

Third-party delivery : Restaurants can generate cash flow but not profit; they’ll have to figure out how to make money using these services. It has affected restaurant operators on both ends as they are challenged with retaining and recruiting staff and serving customers with limited resources.

2022

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Management

EATER

JUNE 9, 2022

When I first saw a police recruitment poster that called to “Foodies, Gamers, Techies, Influencers” like the four horsemen of some Twitter apocalypse, I assumed it was a joke. police department, using subway advertisements to recruit New Yorkers to move south. A post shared by DC Police Recruiting Division (@joindcpolice).

Recruiting

Lavu

NOVEMBER 1, 2023

Starting a food delivery business can really make a difference for restaurants or any food business, helping them reach more people and make more money. First, it’s super important to have a smooth and efficient delivery system. By following these tips, restaurants can use food delivery to reach more people and make more money.

Delivery

Modern Restaurant Management

AUGUST 23, 2023

Prior to his role as General Manager, he was CGO (Chief Growth Officer), General Manager, Vice President, and Chief of Staff, where he spearheaded projects including the acquisition of Punchh, company integrations, executive recruiting, and has established PAR’s KPI setting and tracking process through business reviews.

Loyalty Program

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

Franchising