Modern Restaurant Management

JUNE 25, 2020

Over the past few months, many restaurants made difficult decisions to reduce their workforce and apply a strict delivery and takeout format or pause operations entirely due to COVID-19. The return of a more regular dining experience signals an encouraging step forward for owners and employees alike, however, caution is necessary.

Employee Relations 218

Employee Relations Customer Experience Communication Training 218

Modern Restaurant Management

JANUARY 27, 2022

The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity.

Kitchen Safety 212

Kitchen Safety Food Safety Audits Food 212

Open for Business

MAY 9, 2023

Third-party delivery is booming like never before. In 2020, third-party delivery exploded because it gave restaurants a vital revenue stream during the pandemic. But even now that guests have long since returned to on-premise dining, demand for delivery remains high and shows no signs of going anywhere. billion by 2027.

Delivery 78

Delivery 2023 Loyalty Program Customer Service 78

Modern Restaurant Management

DECEMBER 5, 2022

As customer preferences have shifted toward dine-in experiences, increasing visits by 38 percent in Q1 alone, they are now looking for restaurants to provide the same level of convenience they’ve grown accustomed to with mobile ordering experiences. Fast forward to 2022, and the attitude has changed drastically.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

EATER

NOVEMBER 9, 2020

The big thing to know in food-related election news is California voters gave ride hailing-cum-food delivery services a boost by passing Proposition 22 , a measure that exempts them from treating contract workers like employees, even though a great many of them do the work. of employees. Photo via Grubhub. Gigi’s in LA.

Delivery 96

Delivery Food Truck Employee Relations Food Order 96

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. Consumers are showing similar signs of permanent behavioral change.

2022 203

2022 Employee Relations Outdoor Fast Casual 203

7 Shifts

DECEMBER 16, 2021

To account for a large increase in permanent, pandemic-related closures, we only analyzed restaurants that have remained open from 2019 through 2021. To account for a large increase in permanent, pandemic-related closures, we only analyzed restaurants that have remained open from 2019 through 2021. The Impact of the Labor Shortage.

Front of House 195

Front of House Back of House 2019 Employee Relations 195

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff. According to new federal data, the restaurant industry has lost 5.9

Technology 189

Technology Employee Relations Customer Service Online Ordering 189

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. But when it’s so dead simple to get listed on third-party delivery marketplaces and take orders, why do all the other work to create your own system when you are a time-strapped restaurateur? It will still cost you to run your own delivery.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

JULY 12, 2020

The kitchen lights are back on, deliveries arrive, the battery of ranges is fired up, and cooks (some of us) are welcomed back. They say we’re back. Somehow, it just doesn’t feel right. After four months of idle time – time without a schedule, time without a chance to do what cooks normally do – this kitchen just seems vacant.

Front of House 409

Front of House Back of House Dine-in Food Truck 409

Modern Restaurant Management

FEBRUARY 28, 2022

cities have implemented requirements for patrons to show proof of COVID-19 vaccination in order to dine indoors at restaurants. One factor may be that cautious vaccinated individuals now feel comfortable to dine regularly at restaurants because of the mandates. Since the late summer of 2021, many major U.S.

Employee Relations 203

Employee Relations Dine-in Customer Experience Sustainability 203

Deliverect

APRIL 20, 2020

Over the past few months, delivery and takeout have become a lifeline for restaurants across the globe. Food delivery was booming business before we were hit by the coronavirus. After this is all over, some of those new habits will remain and change the way we’ve been approaching delivery all together.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

7 Shifts

OCTOBER 15, 2020

The Indoor Dining Blueprint Governor Cuomo recently announced their new blueprint for indoor dining , which somewhat opens up indoor-only restaurants to the public. And restaurants also pose possible risks, concentrations of people inside [for] indoor dining. What support is available for New York restaurants 1.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Will running a takeout and delivery-only restaurant be profitable, or will the costs outweigh the revenue this opportunity could generate? We’ll talk about this more later on.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

MAY 6, 2021

With strict government health lockdowns in place, dining out became a thing of the past. To tackle the concerns of customers and employees while focusing on business growth, restaurant owners will need to look to innovation and reimagine how they once operated. Dining shifted outdoors, inside tents or into bubbles.

Kitchen Safety 189

Kitchen Safety Guest Recovery Employee Relations Technology 189

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. For fine dining, around 30 percent. For fine dining, around 30 percent. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Deliveries, payroll, paying vendor invoices, and so on all happen on their own cadence. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

7 Shifts

OCTOBER 21, 2021

A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from. Virtual restaurants, also known as ghost kitchens, cloud kitchens, or dark kitchens, are a relatively new concept that's growing alongside the delivery app market. Menu design. Virtual Restaurants.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Cheetah

OCTOBER 18, 2021

Customers who have been cooped up at home for the past two years are anxious to get back to dining out. At the same time, with the rise of takeout and food delivery, they have become accustomed to a different kind of dining experience. Indoor Dining Gives Rise to Rude Customers. Why Patrons Are Restless.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Modern Restaurant Management

MARCH 31, 2022

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

DECEMBER 28, 2023

Top Ordered Food Nationwide Fries Chicken Quesadilla Mozzarella Sticks Garlic Naan Spicy Chicken Sandwich Pepperoni Pizza Chips & Queso Traditional Wings Cobb Salad Fried Rice Holiday Hosting, Delivered : This year, we saw more consumers ordering delivery for their guests while hosting.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

MARCH 16, 2020

To help ensure the survival of these restaurants, many of which are family owned, the PR industry has banded together to create a campaign called "Dining Bonds." The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased. . "We're More than 2.45

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 95

Delivery Restaurant Law Email Marketing Customer Service 95

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. HR is tasked with more than the safety of employees. Share Guidance.

Leadership 223

Leadership Kitchen Safety Employee Relations Tip Distribution 223

Modern Restaurant Management

SEPTEMBER 27, 2021

"While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior." "While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior." off-premise growth.

Food Safety 189

Food Safety Beverage Consumer Goods Guest Recovery 189

Modern Restaurant Management

AUGUST 12, 2021

When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. But as restrictions on indoor dining have lifted, long lines at drive-thrus continue because QSRs are grappling with a new problem: labor shortages. AI Voice Automation.

Employee Relations 197

Employee Relations Customer Experience Customer Service Mobile Ordering 197

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Mixed take-out bag.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

MAY 20, 2020

Some staggering statistics on the restaurant industry during this pandemic include: Restaurants, on average, laid off 91 percent of their hourly workforce and 70 percent of salaried employees due to COVID-19 related closures ( James Beard Foundation ). Covered Period. Reductions in Average Full-Time Equivalency.

Employee Relations 193

Employee Relations 2020 Back of House Insurance 193

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. The Delivery Dilemma. However, navigating the delivery landscape is much easier said than done. trillion in sales by 2030.

2019 185

2019 2020 Employee Relations 2030 185

Modern Restaurant Management

MARCH 23, 2021

Customer demand for delivery is 135 times higher than before COVID-19, according to Yelp. As a result, restaurants that have historically relied on in-person dining have either scrambled to create their own food ordering apps or have leaned on third-party services to do it for them. According to Salesforce , most consumers in the U.S.

Ordering 218

Ordering Online Ordering Food Order Customer Service 218

Modern Restaurant Management

MAY 6, 2020

For restaurants, this means dine-in service will begin again — or will be soon — and more employees will be returning to work. This is great news for an industry that has seen countless restaurants limited to takeout or delivery orders, if they were even able to remain open at all during the COVID-19 crisis.

Restaurant Law 183

Restaurant Law Employee Relations Document Customer Service 183

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. The past year has created many challenges for the restaurant industry. But not in the way you might think.

Back of House 197

Back of House Customer Experience Front of House Customer Service 197