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There was a time when 70% of F&B employees didn’t receive training for customerservice. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.
With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated.
With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. In 2025 and beyond, restaurant executives should be on the lookout for increasing point-of-sale (POS) systems attacks, AI-powered social engineering tactics, and greater supply chain cyber vulnerabilities.
In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money. Between a busy service, tight schedules, and our natural human tendency to resist change, its no surprise that getting everyone on board can be a challenge.
Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences.
Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. POS Vendors Point-of-sale (POS) systems play an obviously foundational role in daily restaurant operations, making them a prime target for hackers looking to do damage. Also rising?
Considering these changes, it’s critical for restaurants to meet their diners where they are and adapt to serve their evolving customer base. As more and more people partake in the experience and more restaurants implement measures catered specifically to solo diners, a customer-centric approach is key.
The right POS technology and the data it captures can be an invaluable asset in helping analyze and improve a business as market trends and consumer behaviors change. How POS Analytics Can Help Restaurants Adapt Their Menu. How POS Analytics Can Help Restaurants Raise Their Prices. Overall, year-over-year consumer prices rose 5.4
A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience. What is Restaurant POS Integration? A POS system acts as a central channel for managing orders, payments, and customer interactions.
The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.
In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.
With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. By making your digital engagements more personal and authentic, you're building stronger customer relationships and distancing yourself from the competition.
In this article, well show you how to consolidate your delivery apps into one system so you can end tablet chaos, improve takeout operation, and ensure customers get their food fast, hot, and, most importantly, accurate. Without a centralized way to manage orders, mistakes pile up quickly, causing headaches for both staff and customers.
You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customerservice, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.
stealing and selling passwords out of revenge or monetary gain) Whether through public-facing web apps or POS systems, restaurant owners without a clear cybersecurity strategy risk leaking private customer data and causing reputational damage. Does your POS system, online ordering platform, or accounting software hold sensitive data?
Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business. Keep your POS systems encrypted and updated, install robust firewalls and anti-malware software, and regularly patch vulnerabilities. Their visible presence also reassures customers and employees alike.
By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. This shift underscores the evolution of POS systems from mere transactional tools to comprehensive data hubs.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.
Every day, youre juggling staff, food quality, inventory, customerservice, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively.
POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customerservice. Customer Experience : Faster service with accurate orders via kitchen display systems and online ordering platforms. When backend systems work efficiently, it leads to faster, more accurate service.
Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.
Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Quick-service restaurants arent really sustainable at one. Lowering prices increased our return-customer rate by a decent margin, about 20 to 30 percent. Subscribe now for more stories like this.
To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Also, look for a tablet that has a strong battery life.
While the fastest, easiest option might seem to be letting a number of employees go or drastically changing service hours, such extreme measures can actually backfire. Here are three ways to reduce your costs without experiencing backlash or sacrificing service quality.
SaaS POS systems offer a flexible, cloud-based solution that helps restaurants streamline operations, reduce costs, and scale with ease. Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment.
To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. Now, customers can even order remotely from their own devices. Common weak points for restaurants are legacy POS systems, which are easy targets for attacks.
In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. Customers can now browse menus, place and track their orders, all from their phones. Customers can now browse menus, place and track their orders, all from their phones.
But independently owned, more agile operations can out-maneuver big brands by leaning on their point of sale (POS) platforms to increase sales and expand their client bases. Understand customer cravings and business needs through data. Consider tapping into the treasure trove of customer information your POS platform contains.
Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions. Its a recipe for chaos, leading to mistakes, slower service, and shrinking profit margins. But what if all your food delivery apps were in one place?
Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience. Downtime is no recipe for success.
You have stores full of patrons, and no way to collect their money because the POS system has been hijacked by ransomware. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. It’s a restaurant operator’s worst nightmare. What Is Ransomware?
That idea holds true in the hospitality and food service industries where crucial business decisions are made every day. One of the most important sources is a restaurant’s POS system, or point-of-sale system. Creating data continuously, this set of devices, software and payment services is an essential part of a business today.
POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Learn more in our latest post: How POS Systems Enable Menu Personalization. Customer Insights : Track orders, dietary preferences, and trends. This ensures menus are always accurate and up-to-date.
Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. Regular training and spot-checks also help maintain consistency, leading to better control over pour costs and higher profitability for your bar. This final number is your net profit.
These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability. This might seem like a small detail, but it plays a big role in the overall delivery experience and significantly impacts customer experience. What Impacts Order Volume?
A modern Restaurant POS System does far more than just process payments—it powers the entire dining experience. From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. Wondering what is a POS system for a restaurant?
Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.
Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. A modern POS system for bars goes beyond just processing paymentsit helps with inventory management, staff scheduling, and real-time sales tracking. Transaction fees apply.
As restaurant commerce experts, GoTab is helping operators upgrade and improve their POS systems to recast their operations for the post-pandemic era. Most of our customers don’t start out wanting to take on a full restaurant POS upgrade. Legacy restaurant POS systems also offer little in the way of flexibility.
Start by analyzing these Top 7 POS Sales Reports to know where your restaurant is headed. These reports help you understand sales trends, manage inventory, optimize staffing, and improve customer satisfaction. Customer Reports : Understand guest behavior, loyalty, and spending habits to enhance customer engagement and retention.
Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.
However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customerservice in a much less tech-savvy environment.
Canceling a POS contract can be frustratingespecially when unexpected fees or complex terms get in the way. If you’re looking to cancel Toast POS contract without penalties, you’re not alone. Whether you’re switching to a more flexible POS or simply reevaluating your tech stack, this 2025 guide has you covered.
Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Part of it comes from lumping together all service-providing businesses or misunderstanding what failure means. Who are your customers ? So why the disconnect?
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