Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. We’re in a consumer choice-driven world, where convenience, customization and attentive service are expected.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Modern Restaurant Management

AUGUST 10, 2021

In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives. Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. This cuts wait times and diners can get their food that much quicker.

Ordering 236

Ordering Recruiting Employee Relations Food Order 236

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. It attracts candidates and sets the stage for a more informed and positive working relationship.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Culinary Digital

MARCH 20, 2024

A streamlined menu is the cornerstone of efficiency in the onboarding process within a food service establishment. By paring down the variety of dishes and ingredients, a streamlined menu facilitates a more focused and straightforward training regimen, expediting the journey to proficiency for fresh recruits.

Seasonal Menu 52

Seasonal Menu Customer Service Customer Experience Training 52

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Here are some helpful strategies and tips to incorporate QR codes into your recruiting and hiring processes.

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Modern Restaurant Management

JANUARY 11, 2021

These services help vet candidates and provide greater insight into their identities, histories, and qualifications. Background checks are an important final step in the recruiting and hiring process so you can gain confidence that the person joining your organization is the right fit. Restaurants are a people-oriented business.

Restaurant Law 165

Restaurant Law Recruiting Customer Experience Dine-in 165

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing.

2022 177

2022 Hospitality Loyalty Program Point of Sale 177

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Hiring 170

Hiring Recruiting Restaurant Law Customer Experience 170

Modern Restaurant Management

MAY 31, 2022

Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu.

Point of Sale 180

Point of Sale POS Download Loyalty Program 180

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

Technology 182

Technology Operations Food Safety Kitchen Safety 182

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. It is your roadmap to attracting and retaining customers. Identify Target Customers. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

Ken Burgin

FEBRUARY 8, 2021

In fact QR codes have been around for many years, and widely used in Asian countries – now that they’re understood here, you can start to leverage them for restaurant & cafe marketing, recruitment and daily operations. Use a web service like Scanova.io How many of these ideas can you use? Need equipment repairs ?

Kitchen Safety 88

Kitchen Safety Marketing Recruiting Email Marketing 88

Restaurant365

MAY 16, 2022

Temporary employees can be a cost-efficient solution to help your restaurant remain productive and profitable during the busy summer season without sacrificing the quality of service expected of your brand. Many lack the brand power, the funds, and the resources necessary to recruit the seasonal help needed during these busy months.

Hiring 78

Hiring Recruiting Mobile Ordering Training 78

Open for Business

NOVEMBER 21, 2022

Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. It falls under the umbrella of customer service. In a nutshell, it’s the relationship a business has with customers, before, during, and after their visit. Personalized service. Quick links.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Open for Business

MAY 11, 2023

We can restore the restaurant, food service, and hospitality industry, help our country heal and remove all barriers to opportunity. Sam Killermann, created Genderbread Person to accompany an informative essay on the subject, which is itself another good resource for anyone looking to increase their understanding in this area.

Recruiting 78

Recruiting Training Workshop Back of House 78

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Here are some helpful strategies and tips to incorporate QR codes into your recruiting and hiring processes.

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers.

2023 120

2023 2024 Insurance Employee Relations 120

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. A successful service starts before the restaurant opens its doors. Pre-shift reporting. Event management systems.

Technology 147

Technology Front of House Back of House Online Ordering 147

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. JobAdder is recruitment software, to track applicants, manage resumes and handle communication. easy to edit.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Restaurant365

JANUARY 7, 2020

Unengaged employees can be a recipe for disaster, especially when poor service can trickle into online reviews that affect your restaurant’s reputation. Start encouraging staff engagement as soon as possible with new hires by detailing training information even during the hiring process.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Sling

MARCH 25, 2021

2) Recruit For Best Fit. Your business will develop its own preferred methods of finding employees , but the most important aspect of it all is recruiting the best fit for the group cohesion of your team. Once you’ve identified what your business needs, you can recruit accordingly. 3) Hire With Diversity In Mind. 4) Set Goals.

Recruiting 148

Recruiting Communication Hiring Small Business 148

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Once the customer places the order, the kitchen staff is notified, and food preparation begins. Size of U.S. market for online food delivery.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Black Box Intelligence

NOVEMBER 1, 2021

Restaurant reputation management is essential to retaining your current customers and attracting new ones. We monitor reviews for thousands of restaurants nationwide so we can track customer intelligence trends. How to monitor restaurant customer satisfaction. Solicit in-person feedback, especially among dine-in customers.

Management 96

Management Management Social Media Customer Service 96

The Restaurant Times

AUGUST 27, 2022

Barbacks assist the bartenders with opening and closing responsibilities, preparing and serving beverages, stocking, performing minor repairs, punching orders into the bar POS system , and conversing with customers who have inquiries. Barbacks are well-organized service specialists who help bartenders maintain their serving areas and tidy.

Hiring 52

Hiring Restaurant Law Recruiting Bar 52

Sling

MAY 31, 2021

This simple form is the gateway to the hiring process and, so, is an essential part of your business’s recruitment strategy. In this article, the workforce-management experts at Sling give you a basic employee application form template and discuss expert tips for customizing it to be the best fit for your business. email and phone).

Tip Distribution 78

Tip Distribution Document Email Marketing Education 78

Restaurant365

SEPTEMBER 21, 2021

September 21, 2021 by Morgan Harris, Restaurant365 Chief Customer Advocate & Co-Founder . For example, sales forecasting is a powerful restaurant management tool that can pull historical sales information from a point-of-sale system to project sales for a comparable period. This article was published in Fast Casual.

Point of Sale 60

Point of Sale Recruiting Hiring Fast Casual 60

The Restaurant Times

MARCH 14, 2022

So, you have to be selective because this recruitment decision can either make or break your restaurant business – a suitable person can lead to growth, while a wrong person can bring disaster. The FOH operations refer to activities that involve interaction with the customer, such as the waiting staff, lobby area, dining arrangement, etc.

Management 52

Management Management FOH BOH 52

Modern Restaurant Management

JUNE 13, 2023

Accessibility can help with several factors including overall brand growth, new revenue streams and the recruitment of new franchisees. Our Pizza Portal allows us to keep up in such a fast-paced environment, with onsite self-service pickup, order ahead online or through the app, and delivery options.

Franchise 88

Franchise Franchising Online Ordering Food Supply 88

ChowNow

MARCH 10, 2022

Many of these restaurants rely on their hard-earned reputations and word-of-mouth recommendations to keep customers coming back for more. My customers know my phone number and my menu and they order often.” Their customers are well accustomed to using branded apps or websites to order ahead.

Online Ordering 78

Online Ordering Ordering Small Business Food Order 78

Gecko Hospitality

NOVEMBER 22, 2022

Instead of just posting on these sites, “ Looking for a cook ,” include some very crucial information. Remember you are trying to attract people so you have to be concise, informative, and attractive. This way you can customize your messages to them. Then let them know about the available open positions.

Hiring 52

Hiring Social Media Recruiting Hospitality 52

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. We’re better at training than we are at recruiting. Consider the factors that are most important to your business and team: Who makes customers the happiest?

Hiring 283

Hiring Training Customer Experience 2010 283

Restaurant365

APRIL 4, 2022

That figure is expected to grow as drastic changes in both the industry and consumers push restaurant operators toward technology to help them both improve their operational and financial efficiency while doing a better job at reaching customers across various channels. Partnerships Drive Revenue, Recruitment, and Retention.

Point of Sale 78

Point of Sale Technology Customer Experience Mobile Ordering 78

Restaurant365

NOVEMBER 23, 2021

Was it even possible to recruit that many people? “I The debate around causes roars on — wage rates, government support, fear of illness, difficult customers. This starts with defining customer service as part of the culture, rather than as a transaction. Contribution. Solving the labor crisis.

Recruiting 60

Recruiting Customer Experience Technology Communication 60

Black Box Intelligence

SEPTEMBER 24, 2021

To inform your restaurant strategy, you need to be able to interpret and even predict consumer behavior. Prior to using consumer intelligence, it was difficult for the team to fully determine the consumer habits of our customers and who we were really competing with for share of occasions/wallet. Is the dashboard easy to use?

Social Media 79

Social Media Consumer Goods Download Point of Sale 79

Restaurant365

MAY 24, 2022

How to recruit restaurant staff. One way to boost your recruitment and selection process for restaurant employees is to pay close attention to your own restaurant group’s hiring analytics. Suppose again that you posted a job for a guest services associate and got a 1.5% click-to-apply ratio.

Hiring 78

Hiring Recruiting Sourcing Website Management 78