Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Foodable

OCTOBER 30, 2020

Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We 4: Ovation" on Spreaker.

Customer Experience 88

Customer Experience Guest Recovery Management Management 88

Foodable

AUGUST 10, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Zachary Goldstein , the chief executive officer and founder of Thanx , to explore marketing and elevating the digital experience for consumers. Ease of use for the customer always wins.

Guest Recovery 98

Guest Recovery Marketing Hospitality Food Supply 98

Modern Restaurant Management

JULY 30, 2020

But to get there, management will have to navigate through months of uncertainty and disruption, shoulder a massive drop in revenue, and redesign operating procedures based on somewhat-unpredictable regulations. All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for.

Guest Recovery 188

Guest Recovery Food Safety Fine Dining Management 188

Foodable

MAY 25, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Phil Crawford , the chief technology officer of CKE Restaurants , to explore the ongoing digital revolution in the restaurant industry. and Hardee’s. and Hardee’s. territories.

Guest Recovery 91

Guest Recovery Hospitality Technology Franchise 91

EATER

JULY 2, 2021

As food industry professionals collectively push for structural overhaul in the service industry at large — raising the minimum wage , for example, or experimenting with new ownership models like co-ops — we can also use this recovery period to renegotiate and reimagine the relationships between restaurant workers, owners, and consumers.

Hospitality 96

Hospitality Food Safety Front of House Guest Recovery 96

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Mobile Ordering 197

Mobile Ordering Webinar Loyalty Program Online Ordering 197

Foodable

NOVEMBER 30, 2021

Listen to "The Customer Management Solution | Season 5, Vol. SEVENROOMS is a guest experience and retention platform that works on helping operators utilize guest data to provide experiences that boost business. SEVENROOMS is giving the operators a personalized picture of their consumer on-premise and off-premise.

Guest Recovery 80

Guest Recovery Management Management Hospitality 80

Foodable

JULY 14, 2020

Listen to "Contactless Everything Continues as Customers and Operators Embrace New Technology Vol. Currently operating with over 2,500 restaurants in twelve U.S. Our guests were still here, but they were now working from home,” notes Matviyenko. And to keep listening, check out The Hospitality Hangout podcast on Spotify

Technology 59

Technology Operations Guest Recovery Hospitality 59

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The key to the industry's recovery will be the strength of each daypart. " Top Recovery Trends. . "Quality, " Top Recovery Trends.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Foodable

JULY 13, 2021

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Micha Magid , the co-founder and co-chief executive officer of Mighty Quinn's , to explore virtual restaurants, nationwide delivery, and making the transition to digital. “As

Guest Recovery 90

Guest Recovery Hospitality Franchise Franchising 90

Modern Restaurant Management

JULY 30, 2020

But to get there, management will have to navigate through months of uncertainty and disruption, shoulder a massive drop in revenue, and redesign operating procedures based on somewhat-unpredictable regulations. All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for.

Guest Recovery 162

Guest Recovery Food Safety Fine Dining Management 162

Foodable

JUNE 8, 2020

Listen to "Contactless Everything for Hospitality Venues Vol. Bbot allows restaurant guests to order food and drinks from their phone to their table. Customers do not have to wait for a menu, download an app, swipe their card, or even sign a receipt. We wanted to provide a system to operators to let them be more efficient.”

Hospitality 52

Hospitality Guest Recovery Online Ordering Download 52

Modern Restaurant Management

JUNE 18, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. On the Road to Recovery. New Zealand was the first to record a strong trend towards recovery, in correlation to its success in containing the spread of the virus to date.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

Cheetah

APRIL 26, 2021

Food trucks are an excellent way for operators to leverage new location, market, and brand opportunities and raise a new kind of restaurant industry out of the ashes of the old one. In fact, the industry is set on a quick recovery. In response, savvy food truck operators transitioned to a new, community-based model.

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Modern Restaurant Management

JULY 14, 2020

. “With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. The deployment will test speeds in production, taste, quality and operational optimization with backend POS integration.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

Franchise 203

Franchise Franchising 2020 2021 203

OpenTable

APRIL 23, 2020

The restaurant industry is being hit hard by COVID-19 with millions of hospitality workers out of work. OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. Updated our platform to showcase delivery and takeout services with partners like Caviar and UberEats.

Pricing 105

Pricing 2020 Guest Recovery Reservations 105

Foodable

NOVEMBER 17, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to Food On Demand in Las Vegas. Beacham talks about how ghost kitchens have grown as a category over the last year and the best ways for operators to get involved.

Guest Recovery 76

Guest Recovery Food Franchise Franchising 76

Foodable

APRIL 30, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. The existing operation of a mixologist handling money and pouring drinks it’s long over. The existing operation of a mixologist handling money and pouring drinks it’s long over.

Guest Recovery 72

Guest Recovery Kitchen Safety Food Safety FOH 72

7 Shifts

AUGUST 20, 2020

However, Logan insisted on keeping the restaurant operating to serve his loyal patrons and keep his staff (safely) working. “We Throughout this transition, Logan credits his staff for helping to keep things productive and adapting to a new menu, a new operating model, and a new normal in the world at large. “My They stayed together.”

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

The Restaurant Group

JULY 7, 2020

Our restaurant industry has been met with the most difficult operational challenges in modern time. While dealing with all the new business mandates, restaurant managers and operators have taken on every challenge thrown at them and kept their heads above water all while preparing for the next phase of normalcy. . Overwhelming?

Guest Recovery 78

Guest Recovery Food Safety Fine Dining Management 78

Foodable

SEPTEMBER 21, 2021

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to the first in-person trade show, FSTEC 2021 where restaurants and technology connect. Click here for more recovery and relief information for restaurant, hospitality and food service operators.

Guest Recovery 52

Guest Recovery Loyalty Program Hospitality 2021 52

The Restaurant Times

MARCH 8, 2022

Every hospitality business owner is attempting to figure out how to stay afloat in the coming weeks and months, and the obstacles are numerous. New Operating Procedures. Updated standard operating procedures should be included in the playbook to provide a safe store environment while also reassuring any nervous customers.

Design 52

Design Guest Recovery Fine Dining Tip Distribution 52

The Restaurant Times

OCTOBER 29, 2020

With a career in F&B, hospitality & retail spanning more than 25 years, Raymond Santamaria founded Santamaria London, a strategic growth consulting firm in January this year. He provides consultancy & project management services to a variety of clients, acting as the de facto sales & marketing lead on their behalf.

Operations 40

Operations Kitchen Safety Guest Recovery Food Safety 40

Goliath Consulting

JUNE 3, 2020

But much has changed since you’ve last had dine-in guests; consumer spending behavior and eating habits have been reset. Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect.

Guest Recovery 107

Guest Recovery Social Media Food Safety Consumer Goods 107

Foodable

SEPTEMBER 11, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Taco Bell is completely renovating its drive-thru business and switching to multi-lane service. Chipotle has moved into drive-thru , and is expanding its mobile locations.

Guest Recovery 63

Guest Recovery Mobile Ordering Fast Casual Fine Dining 63

Foodable

AUGUST 17, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Barron and Hellmann discuss the latest Coca-Cola Freestyle innovation: a contactless sales solution that allows customers to select and pour a drink in a matter of seconds by using their phone.

Guest Recovery 52

Guest Recovery 2009 Point of Sale Customer Experience 52

Modern Restaurant Management

JULY 30, 2021

We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” In 2022, Just Salad will expand its award-winning Reusable Bowl Program to digital orders and offer participating customers loyalty rewards in its mobile app, further encouraging sustainable eating on the go.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

EATER

JUNE 26, 2020

While the city of Miami has allowed restaurants to operate their dining rooms at half capacity since May 27, this particular spot is remaining closed for dine-in service until its owners can offer their customers a more “on-brand” dining experience — meaning fun and easygoing — rather than a modified, cautious night out.

Front of House 112

Front of House Back of House Guest Recovery Loyalty Program 112

Black Box Intelligence

MARCH 17, 2022

Restaurant Guest Satisfaction Snapshot™ – February, 2022. Behind this decline in sales growth is a similar slowdown in guest counts. Sales growth improved over twice the rate of traffic in February, as average guest check growth accelerated again. Top 5 Restaurant Brands. Sales growth was 2.7% in February, an improvement of 3.5

Pricing 52

Pricing Menu Point of Sale Guest Recovery 52

Foodable

JULY 16, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. In this episode of The Barron Report, host Paul Barron sits down with frequent Foodable guest Andrew Horowitz, the president and founder of Horowitz & Company. music, movies, photos).

Guest Recovery 52

Guest Recovery Online Ordering Delivery Customer Service 52

Aaron Allen & Associates

MARCH 19, 2020

March 18, 2020 Subway Reduces Franchisee Royalties by Half Expecting at least two months of steep sales declines, Subway — the largest fast food chain measured by number of units — reduces royalties and ad funding by 50% for its franchisees, in addition to offering to support operators with rent abatement, reduction, and deferral.

2020 130

2020 Point of Sale Guest Recovery Government 130

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this. See details here.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

DECEMBER 12, 2019

This has resulted in an increased demand for additional cafes across the state, creating a tremendous business opportunity for experienced operators looking to diversify or be part of the brand's early growth in Colorado," said Craig LeMieux, area developer for Tropical Smoothie Cafe. "My ” Perfectly Designed Pizza Hut.

Franchise 110

Franchise Franchising Loyalty Program Book 110