Modern Restaurant Management

DECEMBER 26, 2023

This past year saw the following trends: The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 123

Dietary Restrictions 2024 Food Safety Food Supply 123

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

DECEMBER 28, 2023

AI is now playing a role in many significant areas ranging from enhancing supply chain management to streamlining customer interactions, ultimately ensuring seamless functioning within restaurants. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

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2024 Dietary Restrictions Customer Experience Customer Service 123

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. In reality, hospitality isn't as simple as just service.

Technology 223

Technology Front of House Back of House Dietary Restrictions 223

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

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2024 2023 Food Order 2013 189

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

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2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. – Frances Allen, CEO of Checkers & Rally’s. "We " – Robin Gagnon, We Sell Restaurants.

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2022 Food Supply Point of Sale Dietary Restrictions 197

Squirrel Systems

OCTOBER 19, 2023

PART 1: CONVERSATIONAL ORDERING, WHAT IS IT & DOES IT HAVE A PLACE IN TABLE SERVICE? “Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Culinary Digital

FEBRUARY 2, 2024

A streamlined menu can significantly improve quality assurance in a food service establishment in several ways: Consistency A streamlined menu reduces the number of dishes and options offered, making it easier for kitchen staff to consistently prepare each item to the highest quality standards.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

Modern Restaurant Management

JUNE 17, 2022

Vegan principles, vegan cooking, as well as dining in vegan restaurants have become more and more popular than ever, especially amongst health-conscious customers and animal rights activists throughout the world. Plant-based foods have hit restaurants worldwide and they are coming up with a wide range of options.

Innovation 189

Innovation Dietary Restrictions Customer Service Food Order 189

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. This could include handling food safely, proper personal hygiene, and maintaining a clean restaurant environment.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Mad Mobile

FEBRUARY 22, 2024

65% 65% of customers prefer self-service kiosks. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. 65% 65% of customers prefer self-service kiosks.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Restaurant Clicks

SEPTEMBER 8, 2021

The best places to eat in Niagara Falls have a few things in common; specifically location, quality of food, and local charm. With excellent service and a beautiful presentation, Savor is a true winner. Realistically, you won’t find this caliber of food for the price at many restaurants. Order Online. Make a Reservation.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

The Rail

OCTOBER 14, 2022

Some people are adopting these diets for health reasons, while others are just curious about how their health might improve by eliminating certain foods and ingredients. It’s estimated that 32 million Americans have food allergies. Of course, no food service business wants to sacrifice quality or taste simply to be allergy-friendly.

Allergens 59

Allergens Management Management Dietary Restrictions 59

Ken Burgin

JULY 25, 2023

Role Reversal: Waitstaff takes turns being demanding customers, and their teammates have to manage the situation. Order Memory Game: One staff member starts by saying “I have an order for a…”, then lists a menu item. The next staff member repeats the previous order and adds another item.

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Survey questions in the food industry are important in helping you better understand your target audience and grow your business. Food Questions 4. Customer Service Questions 7.

Dietary Restrictions 36

Dietary Restrictions Social Media Online Ordering Customer Experience 36

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. Ono Food Co.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Perfect Daily Grind

JUNE 21, 2020

Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. According to UK-based consumer intelligence firm Brandwatch, one of the biggest challenges for the food and beverage industry is staying up to date with consumers’ wants and needs. But quality isn’t enough to win you customers.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

Restaurant Clicks

SEPTEMBER 5, 2021

Located off of Liberty Avenue, this Pittsburgh restaurant is ideal for visitors interested in healthier food options. Bitter Ends provides window service to its customers ordering online. You can also place an order for a birthday cake or carrot cake online. Our favorite dessert option is their chocolate budino.

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Seasonal Menu Online Ordering Reservations Food Order 148

The Restaurant Times

JUNE 3, 2022

As per the Cambridge dictionary, it means: attractive or interesting enough to be suitable for photographing and posting on the social media service Instagram. Over the past few decades, public awareness of diet, food intolerance, and allergic reactions has increased. Restaurant design and customer acquisition. operational.

Sustainability 52

Sustainability Dietary Restrictions Franchise Franchising 52

The Restaurant Times

NOVEMBER 17, 2021

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. Online restaurant ordering systems aren’t only a product of COVID-19.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

Restaurant Clicks

NOVEMBER 7, 2021

While I’ll always love Seattle for introducing me to iconic grunge bands like Pearl Jam and Nirvana, this city has a special place in my heart for a different reason: the food culture. Seattle’s food scene is expansive and covers both local and international cuisine. This restaurant specializes in good, local food served with a smile.

Dietary Restrictions 124

Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Modern Restaurant Management

NOVEMBER 11, 2019

This edition of MRM News Bites SevenRooms, Miso Robotics , PARTech, Delaware North, Illes Foods, Tablelist and Discotech and US Foods. SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels.

Travel 118

Travel Food Hotels Loyalty Program 118

24/7 Waiter

JUNE 22, 2023

It is crucial to get customer feedback when you own a restaurant. Knowing what your customers think of your food, service, and ambiance allows you to be better equipped to run a successful business. Customer reviews provide you with good and bad insight. This question can help you gain customers.

2023 36

2023 Dietary Restrictions Customer Experience Seasonal Menu 36

Deliverect

OCTOBER 28, 2019

So you’ve decided to become part of the future of the food industry and start online delivery – congrats! What’s really important to customers? We’ll give you the rundown on what online food delivery customers value most to make sure you deliver the experience they’re looking for. Custom orders = happy customers.

Delivery 63

Delivery Dietary Restrictions Food Online Ordering 63

Restaurant Clicks

OCTOBER 11, 2021

View this post on Instagram A post shared by Vanessa | Food + Travel (@dineinaflash). The Atlanta Breakfast Club is the epitome of morning soul food. The Atlanta Breakfast Club is the epitome of morning soul food. It serves breakfast and lunch, but the specialty items are brunch foods. Order Online. Order Online.

Online Ordering 143

Online Ordering Food Order Dietary Restrictions Back of House 143

Modern Restaurant Management

JULY 14, 2020

In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. “With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like.

Mobile Ordering 164

Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Restaurant Clicks

NOVEMBER 14, 2021

Harlem also has some of the best food in the city, including some great brunch items. If you’re looking for a good, honest restaurant that serves fantastic comfort food, this is the spot to go. Amy Ruth’s is another excellent place to get comfort food just half a block away from the 116th street subway station. Amy Ruth’s.

Reservations 124

Reservations Dietary Restrictions Online Ordering Food Order 124

Restaurant Clicks

NOVEMBER 17, 2021

They serve a variety of customers such as students, locals in the area, tourists, and more. Order Online. It’s a small restaurant with huge pizzas and awesome service. Order Online. When you think of airport food, you just don’t get the impression that you’ll be, well, impressed. Antico Pizza.

Online Ordering 147

Online Ordering Fast Casual Food Order Casual 147

EATER

JUNE 12, 2023

Sure, I would always rather support a small business than a fast-food chain. I’d order the soup of the day, no matter what is in it. To be honest, I barely remember the food or the diner itself. The customers have to be at least a little bit annoyed when I walk in. We drove the extra 1.6 miles to Mountain Quail Cafe.

Dietary Restrictions 100

Dietary Restrictions Back of House Fine Dining Food Truck 100

Lavu

MAY 23, 2019

Table management is the process of tracking tables and managing customers throughout their dining experience. It helps staff avoid confusion and paves the way for higher customer satisfaction. In order to improve your customer experience and avoid server confusion, you should work to streamline your table management process.

Management 112

Management Management Seating POS 112

Modern Restaurant Management

DECEMBER 18, 2019

According to Tripleseat customers throughout the country, there has been an increase in guests requesting a variety of plant-based or meatless fixings this year, with many new plant-based options being offered. Restaurants are serving plant-based burgers, with either Impossible Foods or Beyond Meats. JACK of all trades.

Seasonal Menu 136

Seasonal Menu Fast Casual Consumer Goods 2020 136

Restaurant Clicks

NOVEMBER 13, 2021

Over the last couple of decades, the Music city has also become known as a serious food city. Arnold’s Country Kitchen is a classic soul food diner. Order Online. Whatever dish you choose, it will live up to the elegant surroundings and service. It’s a great place to try out some new bottles while having some great food.

Back of House 121

Back of House Reservations Fine Dining Online Ordering 121

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. Here’s a 4-step framework for how restaurants should handle all kinds of complaints: Listen to the customer and give them your full attention. It’s just a fact of life.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142