Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 So what’s next?

Delivery 132

Delivery Kitchen Safety Social Media Online Ordering 132

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 178

Online Ordering Point of Sale Management Management 178

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

DECEMBER 5, 2019

Food delivery apps like DoorDash and Uber Eats are reshaping the industry. The delivery-only business model has attracted some unexpected players. Whether eateries are using a third-party or handling in-house, delivery places enormous demands on their networks. No real estate, tables, chairs and waiters. Is your network ready?

Delivery 132

Delivery Online Ordering Fast Casual Magazine 132

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.

2022 182

2022 Hospitality Loyalty Program Point of Sale 182

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The segments with the weakest 3-year growth remain family dining and casual dining.

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Limited-service restaurants. Full-service restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Restaurants vs. delivery services.

2020 191

2020 Loyalty Program Mobile Ordering Fast Casual 191

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. environments and are now seen everywhere from fine dining to counter service and everywhere in between. Ilona Knopfler, Partner, Le Bilboquet.

Fast Casual 121

Fast Casual Front of House Fine Dining Mobile Ordering 121

Black Box Intelligence

SEPTEMBER 16, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Off-Premise Dining May Play A Bigger Role; But Reviews Paint A Complex Picture . For one: food. rating. .

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. For fine dining, around 30 percent. Fast-casual: 28.9%. Casual: 33.2%.

Point of Sale 417

Point of Sale Inventory Employee Relations Customer Service 417

Black Box Intelligence

DECEMBER 16, 2022

The only segment that was able to post positive 3-year same-store traffic growth during November was Fine Dining. Based on their 3-year same-store sales growth, the segments that performed the best fell under the limited-service category: quick service and fast casual. million job openings but only 5.7

Fast Casual 78

Fast Casual Point of Sale Front of House Fine Dining 78

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) This covers the customer base you're hoping to appeal to, your position in said market, and what you'll do to catch people's eyes. Who is your target customer?

Point of Sale 398

Point of Sale Back of House Document Download 398

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." “RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.”

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

The Restaurant Group

JANUARY 12, 2021

Let’s explore some creative restaurant design ideas to accommodate diners and shift customer perspective. Sure, restaurant layout and footprints have shrunk considerably, but this means that you won’t need a lot of space to provide a dining experience that delights your patrons and keeps them coming back for more. Conclusion.

Design 78

Design Fine Dining Fast Casual Customer Experience 78

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 144

2021 Fast Casual Mobile Ordering Social Media 144

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 169

2020 Fast Casual Point of Sale Online Ordering 169

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. Enhance Customer Experience With Table Ordering App. Ordering – Stress-Free Experience For Customers. Personalize The Customer Experience .

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

The Rail

JANUARY 19, 2023

Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. A fleet of electric vehicles is most suitable for more extensive restaurant operations, whether fast food, fine dining, or catering businesses.

Social Media 59

Social Media Fast Casual Fine Dining Food 59

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. The Delivery Dilemma. However, navigating the delivery landscape is much easier said than done. Compliance Is Key.

2019 167

2019 2020 Employee Relations 2030 167

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 146

2020 Online Ordering Point of Sale Cash Management 146

Future Food

OCTOBER 19, 2022

It has tested the strongest of families at the best of times, and is pertinent to my family right now, yet had previously acquired very little of my attention: Conquering the challenges of ‘Family Dining’ It’s amazing how your perceptions shift and expectations towards food and hospitality are moderated once you have children.

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

EATER

DECEMBER 13, 2021

I am one of those people who will bend over backward to forgive what is generally considered “bad service,” because service work is exhausting and frantic and I know I have the privilege of even being served. But he also sees adoption in fine dining. But after a while it’s like, c’mon, I do need a menu.

Fast Casual 108

Fast Casual Customer Service Reservations Fine Dining 108

Modern Restaurant Management

MAY 11, 2020

Restaurant management software company Upserve and restaurant-architect William Duff speak here about evolving trends they are seeing and discussed some ways the dining experience might look and feel different as the new normal unfolds. Partnering a Fine Dining Experience with a Take-Out Option. Connecting with the Home Chef.

Fine Dining 242

Fine Dining Online Ordering Dine-in 2007 242

The Restaurant Times

SEPTEMBER 22, 2021

Firstly, they allow restaurants to deliver straight to customers at home. Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands. Now, each restaurant brand will come up with a food delivery focussed brand of their own. However, this would not be the case going forward.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

Black Box Intelligence

SEPTEMBER 15, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. Even though customers are choosing the off-premise dining option more often, they aren’t necessarily satisfied.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The segments with the weakest 3-year growth remain family dining and casual dining.

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

Restaurant Clicks

DECEMBER 30, 2021

The food scene here also has excellent dishes to offer tourists and locals looking for a tasty meal in a casual, comfortable atmosphere. I was happy to enjoy Brooklyn’s low-key, friendly vibe at its many sushi restaurants, which I would’ve normally written off as fine dining establishments.

Fine Dining 111

Fine Dining Fast Casual Online Ordering Front of House 111

Black Box Intelligence

DECEMBER 16, 2022

The only segment that was able to post positive 3-year same-store traffic growth during November was Fine Dining. Based on their 3-year same-store sales growth, the segments that performed the best fell under the limited-service category: quick service and fast casual. million job openings but only 5.7

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

EATER

MAY 2, 2023

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. Personally, I’m still trying to figure out how to pare down my existing streaming services and get out of the at-home gym subscription I signed up for.) And it’s no wonder that restaurants want in on the $1.5

Loyalty Program 96

Loyalty Program Social Media Customer Service 2022 96

Foodable

SEPTEMBER 11, 2020

Taco Bell is completely renovating its drive-thru business and switching to multi-lane service. Contactless restaurants have already become a reality, and 95 percent of the revenue for most QSR businesses is coming from drive-thru rather than sit down service or pick up.

Guest Recovery 63

Guest Recovery Mobile Ordering Fast Casual Fine Dining 63

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. Restaurants had to change business models, pivoting to a larger focus on takeout food and food delivery. The rise of off-premise dining. ” In fact, P.F.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

The Restaurant Times

JANUARY 11, 2023

Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. But why should you automate order taking when everything is working fine for you? . According to Fast Casual research , 8 out of 10 US customers use voice search to locate restaurants.

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Modern Restaurant Management

JUNE 18, 2020

According to the latest report from Tripadvisor , which outlinines the road to recovery for the travel and dining industry, restaurants are showing the first signs of recovery, leading the way for hospitality businesses. Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out.

2020 153

2020 Guest Recovery Kitchen Safety Online Ordering 153

Xtra Chef

APRIL 15, 2020

From completely changing their concept, like Canlis in Seattle going from fine dining institution to burger drive-thru spot, to philanthropic efforts, like José Andrés’ quick work to distribute meals to those in need, plenty of big brands in the industry have sprung into action. The Philanthropy Flip.

Fine Dining 85

Fine Dining Tip Distribution Seasonal Menu Fast Casual 85

Modern Restaurant Management

DECEMBER 17, 2020

” The survey, conducted by Untold Insights on behalf of Oracle Food and Beverage, polled 502 consumers in the United States in November 2020 about their dining and gifting plans for the holiday season. 22 percent of customers are looking to buy restaurant merchandise. Service-related mentions became more positive by 6.0

2020 166

2020 Point of Sale Consumer Goods Seasonal Menu 166