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The AI Revolution in Restaurants: Transforming Operations and Customer Experience

Restaurant Business

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences.

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Achieving Your Best Digital Customer Experience During COVID-19

Modern Restaurant Management

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

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Fighting Food Waste with Smarter Operations: A Business Imperative for Restaurants

Modern Restaurant Management

Food waste is one of the restaurant industry’s most persistent and costly challenges. According to ReFED , restaurants in the United States alone waste 5.76 That food waste equates to billions of dollars literally thrown away. Technology plays a critical role in helping restaurants minimize waste and improve efficiency.

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Restaurants Count on Cloud for Improved Operations and Customer Experience

Modern Restaurant Management

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience.

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Gen Z Wants More Than Good Food — Here’s How to Keep Them Coming Back

Modern Restaurant Management

This generation prioritizes social responsibility over traditional brand loyalty and gravitates toward integrity, sustainability, and values-driven experiences. Below are five key approaches we at Groucho’s Deli have successfully implemented to attract and retain Gen Z customers.

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Smarter, Faster, More Human: Why AI and Automation Are Transforming Restaurants

Modern Restaurant Management

At major chains like McDonald's, AI-powered drive-through systems are reducing order errors, predicting maintenance needs, and cutting waste. For example, Taco Bell is using AI-driven labor and inventory management tools to fine-tune staffing and reduce food waste. For independent restaurants, the same AI-driven efficiency applies.

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