7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Lavu

JANUARY 31, 2020

Dining out is no exception; customers are seeking restaurants that integrate the latest reservation technology. It’s no secret that the day-to-day activities are moving at a fast pace, and the ease of online reservation tech is seductive to the modern customer. . Loyalty Program .

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

7 Shifts

FEBRUARY 15, 2022

Your smartphone is your restaurant's media center. It's a full-on media company. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant. That smartphone is your media center. Another way to do it?

Social Media 448

Social Media Hiring Website Management Hospitality 448

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. ConnectSmart® Host gives restaurant hosts the tools they need to simplify the waitlists and the reservation process, which in turn, keeps everyone updated in real-time by communicating instantly with servers.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

QSR Automations

APRIL 17, 2024

In today’s dining landscape, it’s not just about serving great food; it’s about creating memorable experiences for guests. That’s where technology comes in, transforming the way restaurants operate and enhancing the overall guest experience.

Technology 52

Technology Front of House Back of House Social Media 52

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. Restaurant customer relationship management (CRM) software.

Technology 147

Technology Front of House Back of House Online Ordering 147

SpotOn

FEBRUARY 27, 2024

After the austerity and hibernation of the first couple months of the year, the spring season brings ample opportunities to fill tables and reach new customers. Advertise your egg hunt ahead of time through social media and email marketing, as well as in your restaurant's entryway so diners know to look out for pastel-colored surprises.

Social Media 52

Social Media Seasonal Menu Email Marketing Online Ordering 52

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

Open for Business

OCTOBER 20, 2023

Don’t forget to detail marketing strategies, which could range from social media advertising to partnerships with local businesses. Customer experience is another factor, and your interior should resonate with the brand’s personality. Are your staff bumping into each other, or do they have a clear path?

License 78

License Email Marketing Seasonal Menu Front of House 78

Open for Business

FEBRUARY 21, 2024

While à la carte lets guests customize each aspect of their meal, prix fixe pairs courses together, enabling chefs to showcase their skills and ensure balance. Some restaurants provide a middle ground, allowing limited customization within a set price. Use the tactics below to generate buzz about your unique offering and fill seats.

Menu 78

Menu Seasonal Menu Fine Dining Social Media 78

Restaurant Engine

DECEMBER 23, 2020

Restaurant customers in 2021 are going to be looking for contactless options when they frequent your restaurant. This keeps your customers and your employees safer. In addition, for customers calling in or ordering on your website, considering offering options for your customers to pay in a no contact manner.

2021 111

2021 Online Ordering Fine Dining Mobile Ordering 111

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. Walk-in parties accounted for almost three-quarters of restaurant tables and were twice as common as reservations.

2024 189

2024 2023 Food Order 2013 189

Tableo

JULY 11, 2023

Happy hour is a much loved custom in the restaurant business. It’s a time when customers can relax, mingle, and take advantage of the cheap food and drinks. Here are six professional suggestions to help you increase happy hour sales and provide your customers a memorable experience.

Social Media 42

Social Media Seasonal Menu Reservations Customer Experience 42

Tableo

JULY 20, 2023

Utilise your restaurant’s social media presence by integrating your email newsletter sign-up form with your profiles to make it simple for followers to subscribe to your list. Use A/B testing to experiment and find the best subject lines for your audience. This is a unique deal for when you come back.”

Email Marketing 75

Email Marketing Marketing Website Management Reservations 75

Restaurant365

JUNE 9, 2021

Focus on four main areas that touch the guest experience to get the most out of FOH business: Maximizing your revenue with your mix of dine-in, takeout, and delivery. Focus on the customer experience. First, start by examining the entire customer experience. Finally, how do you get a customer to return?

FOH 78

FOH BOH Front of House Back of House 78

7 Shifts

OCTOBER 31, 2022

Include a headshot, quick bio, and list of relevant experience. This covers the customer base you're hoping to appeal to, your position in said market, and what you'll do to catch people's eyes. Who is your target customer? Talk about what marketing channels you plan to use to get butts in seats. Sample Menu. Positioning.

Point of Sale 397

Point of Sale Back of House Document Download 397

The Rail

SEPTEMBER 16, 2022

Researchers sought to find out the effects of offering mints to restaurant customers on customer satisfaction. Offering mints led to a 20% increase in customer tips and customer satisfaction. In other words, good and personalized customer service yielded a positive impact for the restaurant business.

Customer Service 52

Customer Service Social Media Email Marketing Reservations 52

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Provide a positive candidate experience and showcase your company’s values, mission, and vision during the hiring process.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

JUNE 11, 2020

As states reopen, restaurants must deal with rehiring staff, redesigning floor plans to comply with social distancing, and battling customer hesitation dine-in again. Since Georgia's push to reopen in late April, customers did not flood back to eateries at the expected rate. When It Comes to Your Customers.

Social Media 171

Social Media 2003 Customer Service Customer Experience 171

Modern Restaurant Management

OCTOBER 31, 2019

Allow Customers to Make Reservations Online. Adding a simple widget like Open Table’s Make a Reservation for customers brings several advantages. First and foremost, it is an almost guaranteed seating. Promotions help get first time customers in the door. Social Media Integration.

SEO 127

SEO Social Media Email Marketing Point of Sale 127

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Set seating times. This information should be communicated when the guest makes their reservation. and BOH (including cooks, chefs, etc.). Contactless payment.

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

Restaurant Clicks

NOVEMBER 19, 2021

The Wine Room seats approximately fifty guests, while The Loft comfortably seats sixteen people. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Matthew’s has two private dining spaces. Chart House. Bistro Aix.

Dine-in 117

Dine-in Seasonal Menu Reservations Website Management 117

Restaurant Engine

FEBRUARY 9, 2022

A restaurant app can help you build your revenue and reach more customers. Your customers are ordering online, now more than ever before. An App Improves the Customer Experience. By improving customer experience, you increase your revenue because happy customers spend more. tweet this).

Loyalty Program 84

Loyalty Program Mobile Ordering Social Media Customer Experience 84

Restaurant Clicks

JUNE 3, 2021

They encourage you to partake in their Happy Hour and bring your drink up to events to fully enjoy the experience. Keep an eye out for such events on their website and social media! Lulu’s is a fantastic place to gather with friends, and we highly recommend making reservations. Make a Reservation. Order Online.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147

Modern Restaurant Management

JULY 6, 2023

Dead times are a hit to your wallet as a business owner as empty seats represent wasted capital investment. Seeing empty seats in your restaurant is disheartening, but the impact goes beyond just losing money. Surprisingly, 88 percent of U.S. marketers have witnessed business growth by using personalized messaging.

Seating 180

Seating Innovation Marketing Loyalty Program 180

Modern Restaurant Management

OCTOBER 23, 2019

When you get it right, your marketing ROI is higher, your tables are more consistently reserved and your revenue is more consistently flush. Is your cafe the edgy chef who thrills patrons with edge-of-the-seat culinary escapades? Your restaurant’s brand should be more human than design so customers naturally connect with it.

Social Media 116

Social Media Customer Experience Small Business Catering 116

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. Innovations like AI, robots , and even QR codes can help restaurants succeed by keeping labor costs down while still delivering on guest experience.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Touch Bistro

MAY 26, 2021

Let’s give dad a Father’s Day experience to taco ‘bout. You can expect more reservations, more takeout and delivery orders, and larger check sizes. . Knowing that Father’s Day is coming up, you’ll want to ensure that you not only fill the tables but deliver the best experience possible. Let the dad jokes begin!).

Specials 97

Specials 2021 Seasonal Menu Outdoor 97

Next Restaurants

MAY 26, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant will remain safe from the contagion.

Webinar 89

Webinar Social Media Food Safety Cash Management 89

Restaurant Clicks

SEPTEMBER 25, 2021

Proper Social Hard Times Cafe Wingo’s Stan’s DC Bonchon KoChix FedWings Delia’s Ledo Pizza Penn Quarter Sports Tavern Roaming Rooster. Proper Social. Proper Social has two locations in Washington, D.C., Proper Social has two locations in Washington, D.C., A hit on the menu at Proper Social? Make a Reservation.

Fast Casual 94

Fast Casual Sports Online Ordering Social Media 94

The Restaurant Times

SEPTEMBER 22, 2021

As a restaurant owner, you understand how critical it is to keep customers coming in through your doors. You have to have loyal customers that love your food even if a pandemic hits the world. Customer loyalty programmes track the spending of customers and reward them with points that can be swapped for prizes. .

Loyalty Program 52

Loyalty Program Social Media POS Email Marketing 52

Black Box Intelligence

DECEMBER 10, 2021

Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. Restaurants like Chili’s have implemented new technology and processes to increase service efficiency and improve the guest experience. A contactless menu experience benefits customers and restaurant operators.

Technology 52

Technology Online Ordering Point of Sale Kitchen Safety 52

EATER

JULY 8, 2022

Diners need to understand that things will never be as they were before the pandemic In the final six weeks of our pandemic-born restaurant, customers formed a line out the door and booked out dinner reservations weeks ahead. During those first few months we were delighted by the compassion of our customers.

Online Ordering 98

Online Ordering Seasonal Menu Customer Service Social Media 98

Restaurant Clicks

JUNE 27, 2021

Finding the best seafood in any city is an absolute must to enhance your dining experiences. Make a Reservation. Quarterdeck strongly encourages reservations, and we do, also! Call to Make a Reservation. Make a Reservation. Make a Reservation. check out my list below! Quarterdeck. The Point DC. Ocean Prime.

Fast Casual 126

Fast Casual Casual Reservations Front of House 126

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. For entrepreneurs, ghost kitchens offer the opportunity to experiment and launch their restaurant brands at minimal cost and less risk than opening a physical location.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

ChowNow

JUNE 29, 2020

Finances are the most critical concern for most restaurateurs, but they should be weighed alongside both public health guidelines , recommendations from the CDC , Department of Labor , and the FDA — along with the concerns of your employees and customers. Keep communicating with your customers about your restaurant’s reopening.

Online Ordering 137

Online Ordering Merchandise Food Safety Dine-in 137