Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention. Strengthen Customer Retention.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

Modern Restaurant Management

FEBRUARY 27, 2024

“Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience. As the survey suggests, inaccuracies can significantly impact customer trust and loyalty. One surprising aspect was the extent to which online inaccuracies lead to customer loss.

Online Ordering 188

Online Ordering Consumer Goods Customer Service Customer Experience 188

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

7 Shifts

AUGUST 15, 2022

Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. If this is your first restaurant job, explain how other jobs and experiences lead you to your interest in the industry. Can you tell me about a time when you had to deal with a difficult customer? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Why Should You Integrate Automated Order Taking?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

7 Shifts

JUNE 20, 2022

For example, a brand may prepare a bulk of their ingredients in a commissary kitchen, and assemble to order in a ghost kitchen. Without a physical restaurant that diners can experience, it can be hard to show it. When you don't have a brand that people already know about, finding customers isn't easy. Kitchen Pods.

Front of House 435

Front of House Food Truck Back of House Social Media 435

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

Culinary Cues

APRIL 13, 2022

The smell of meat caramelizing on an open fire, the chew of crusty artisan bread, the creaminess of cultured butter, the crunch of a Fall apple, or the deep flavor of a warm July tomato pulled directly from the vine are heavenly to experience. According to Kennedy, medical doctors have so much to learn that nutrition is often pushed aside.

Coaching 350

Coaching Reference Food Order Customer Experience 350

7 Shifts

AUGUST 19, 2020

In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. It will be everyone’s (new and existing employees) guide for instructions, processes and all the answers to common questions, while being a great reference point to ensure staff feel engaged and supported.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

JANUARY 19, 2023

Creating a menu concept that is unique and memorable is one way to make a meal into an experience. Sometimes, this is referred to as the “vibe” — the establishment’s overall look and feel. Adding a concept experience, however, takes it to the next level. They open the door to an adventure.

Food 180

Food Customer Experience Social Media Food Order 180

Modern Restaurant Management

APRIL 13, 2022

Fully utilizing these systems provides restaurants the flexibility they need to anticipate customer needs while managing operations, and should be a priority for restaurants, especially at this time. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

POS 215

POS Food Supply Mobile Ordering Point of Sale 215

Restaurant Clicks

NOVEMBER 5, 2021

From seafood to vegetarian options to classic Italian dishes, it can be challenging to decide what to order at Olive Garden. Although some would clarify that Olive Garden is not authentic Italian food, satisfied customers know the most important thing: the food is delicious. Chicken & Shrimp Carbonara.

Ordering 104

Ordering Menu Back of House Dietary Restrictions 104

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

AUGUST 6, 2021

On a micro level, forecasting helps a restaurant plan for inventory orders and how many employees need to work each shift to make and sell food. No customer wants to hear that you're out of their favorite dish. Proper forecasting can alleviate the chances of this happening and ensure a quality dining experience. Get granular.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Culinary Cues

FEBRUARY 29, 2020

To these individuals – the menu planning process is a license to think differently, study those chefs that they admire, experiment with different ingredients, and push their palates in the process of creating something unique and cutting edge. That’s what my grandfather would order.” It is flavor that keeps customers coming back.

Fine Dining 426

Fine Dining Café Menu Customer Experience 426

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. For example, labor, sales, inventory, and customer relationship management (CRM) reports are some of the reports restaurants should consider pulling together.

Point of Sale 196

Point of Sale POS Download Loyalty Program 196

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

JANUARY 5, 2021

When it comes to the digital guest experience, can you afford to offer anything less than the best? Much of the focus on change has revolved around the physical ordering and dining space. Less commented on is the fact that consumer-facing technology interfaces need to evolve in order to drive the digital guest experience forward.

Online Ordering 158

Online Ordering Point of Sale Allergens Customer Experience 158

7 Shifts

FEBRUARY 15, 2022

Ken McGarrie is the cofounder of Korgen Hospitality and uses his decades of experience to help restaurants across the country become more profitable and reach their potential. We refer to these employees as “51 percenters.” It's not enough to just add digital ordering—you have to build your business around it.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

OCTOBER 1, 2022

It combines different online and offline strategies to promote a restaurant and increase orders. Focus on enhancing customer experience, which is one of the decisive factors for converting visitors into clients. Demonstrate genuine reviews and try to resolve issues to show your care for customers.

Marketing 203

Marketing Email Marketing SEO Social Media 203

Bingage

JUNE 27, 2023

In today’s competitive e-commerce landscape, building a loyal customer base is crucial for the success of your online store. One effective way to foster customer loyalty is by implementing a well-designed loyalty program. Our platform empowers businesses to enhance customer retention and increase customer lifetime value (CLV).

Loyalty Program 98

Loyalty Program Point of Sale Social Media Email Marketing 98

Apicbase

MARCH 25, 2024

Managing inventory and supplier ordering is like juggling flaming torches while riding a unicycle (which also happens to be on fire). Demand forecasting for restaurants puts out the flames, takes the guesswork out of purchase orders and streamlines the supply chain. That’s why it often goes wrong. Those are clear advantages.

Inventory 52

Inventory Management Management Kitchen Safety 52

Modern Restaurant Management

JULY 29, 2022

Given that businesses grow by acquiring new customers, many national QSR brands rely heavily on advertising to increase exposure. No matter the size, a brand always wants to gain more market share in order to secure higher profits. Brand-building advertising helps improve customer loyalty and reduce sensitivity to rising prices.

Advertising 208

Advertising Take-out Marketing Social Media 208

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. This person organises tickets and checks orders are going out correctly. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

MARCH 9, 2022

We've all ordered our favorite food online at least once from a local restaurant, and it was cold when it arrived at our doorstep. Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Delivery of cold food leads to loss of customer.

Compost 208

Compost Sustainability Online Ordering Kitchen Safety 208

Clover - Restaurants

APRIL 9, 2024

They keep the kitchen stocked, help ensure quality products, and provide valuable support that allows you to focus on what you do best: creating a great dining experience for your customers. They act as a one-stop shop, offering bulk ordering and eliminating the need for restaurants to manage multiple vendors for each item.

Food Supply 98

Food Supply Online Ordering Food Truck Food Order 98

Culinary Cues

FEBRUARY 28, 2021

The Japanese would refer to them as companies focused on “Kaisen” (a pursuit of constant improvement). This can work for the hot dog stand that attracts customers from 20 miles away to the fine dining restaurant picking organic fresh vegetables from their roof top garden. It is your job to SWEAT THE SMALL STUFF.

Uniforms 449

Uniforms Fine Dining Small Business Customer Service 449

Goliath Consulting

DECEMBER 23, 2021

She was able to interact with her fans and give them a cool virtual concert experience. Since many restaurants use Instagram and Facebook to their advantage, restaurants can now interact with their customers online using the Metaverse. 12 customers can feast on a high-tech interactive space called a “capsule” at the restaurant.

Social Media 158

Social Media 2014 Customer Experience Online Ordering 158

Open for Business

APRIL 9, 2024

They also serve as brand advocates, spreading their positive experiences to friends and family. For example, suppose your loyalty program offers extra rewards for ordering a combo or specific add-ons. This approach not only encourages spending but also gives customers a sense of achievement and exclusivity.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

The Rail

OCTOBER 18, 2022

By Shubham Ahuja, Contributor It’s no secret that technology has become a major player in the hospitality industry over the past several years – such as increase adaption in delivery, online ordering, and touchless ordering/payment. Customization. AI is a machine’s ability to do tasks that would otherwise be done by humans.

Online Ordering 96

Online Ordering Allergens Customer Experience Reservations 96

Modern Restaurant Management

JUNE 22, 2020

Restaurants can minimize close contact by texting alerts when reservations and takeout orders are available, keeping people from clustering together at entrances or pickup counters. Spamming customers can quickly turn them against you and are likely to puncture (or even destroy) SMS engagement for future marketing efforts.

Communication 202

Communication Email Marketing Customer Service Reservations 202

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Here are some standout tech innovations that forward-thinking business owners are investing in today in restaurant technology: Smart ordering.

Technology 158

Technology Mobile Ordering Food Safety Customer Service 158

Lavu

OCTOBER 24, 2022

When customers come to your restaurant, you want to provide speedy, seamless service that creates a smooth experience for both your guests and your staff. Frictionless payments refer to types of payments that have reduced the barriers to buying. A customer has a profile which stores their credit card information.

Mobile Ordering 78

Mobile Ordering POS Customer Service Online Ordering 78

SpotOn

APRIL 2, 2024

Pandemic-era dining meant QR codes, online ordering , expanded delivery options, and lean staffing. Omnichannel means that guests have a convenient way to order and pay no matter where they are. It means a more customized experience for guests and more valuable data for the restaurant. Call it the Omnichannel Era.

Online Ordering 40

Online Ordering Customer Experience Point of Sale Retail 40