Modern Restaurant Management

DECEMBER 23, 2024

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. As we navigate these changes, one theme stands out: innovation.

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2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

APRIL 11, 2025

“This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience.

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2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

OCTOBER 28, 2024

Digital transformation has completely reshaped how we serve customers and empower employees, but the stakes are higher than ever. From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. Take Cousin Subs as an example. The result?

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Point of Sale Customer Experience Technology 2024 445

Modern Restaurant Management

OCTOBER 13, 2024

This is an innovation that consumers appreciate: 42 percent of diners have already used kiosks , and one in every three people say they would like restaurants to have more kiosks available. Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Given that three-quarters of U.S.

Marketing 450

Marketing Tip Distribution Mobile Ordering Customer Experience 450

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences. At the core of our innovation was a commitment to collaboration and creativity.

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Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

DECEMBER 30, 2024

The QSR industry is heading into 2025 at a crossroads of innovation and expectation. At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience.

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2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. “These updates are built to help restaurants run more efficiently, reduce friction for staff, and ultimately create a smoother experience for diners.

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Operations Front of House Seating Reservations 221

Modern Restaurant Management

JUNE 3, 2025

For restaurant operators striving to cut through the noise and connect with today's diners, understanding the nuances of modern marketing and PR is crucial. What are common mistakes you see restaurant operators making in their marketing efforts and how can they rebound? It's essential for survival and growth.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 24, 2025

Beyond the immediate lost revenue from empty reserved tables, these missed bookings disrupt carefully planned kitchen and staffing operations. Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

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2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

APRIL 14, 2025

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. Diners are looking for a better overall experience, from streamlined ordering to more inviting restaurant environments. What should operators take away from the results?

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Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

MAY 13, 2025

Trend-driven yet deeply value-conscious, they want personalized nutrition, ethical sourcing, and innovative packaging. They appreciate brands that engage with them online and offer seamless digital experiences – both online and in-store. Restaurants that offer diverse and innovative menu options can attract this group.

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Social Media Sustainability Customer Experience Sourcing 426

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

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Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

DECEMBER 27, 2024

Recurring customers. Promotions and discounts attract customers, but they’re often short-lived. As seen during the 2024 summer of value, customers quickly move on to other restaurant brands in search of the next deal. In short, success in 2025 will depend on balancing quality, value, and experience. What is value?

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2025 Point of Sale 2024 Customer Experience 471

Modern Restaurant Management

OCTOBER 30, 2024

. "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. While price may be one of the drivers of the visit, the restaurant staff must deliver on the experience expected, from taste to food variety and quality, and good service.

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Loyalty Program Consumer Goods Customer Experience Pricing 251

Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake.

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Leadership Innovation Technology 2024 251

Modern Restaurant Management

APRIL 17, 2025

Today, we offer an innovative, all-in-one solution that helps our partners with everything from giving them a deeper understanding of who their guests are to maximizing revenue. We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

MARCH 21, 2025

As technology bridges gaps in industries and societies around the world, making advanced solutions accessible to independent operators is vital to their success. Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate. Take a busy corner café, for instance. The result?

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Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights. . "If

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Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

DECEMBER 26, 2024

While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles.

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2025 Management Management Insurance 418

Modern Restaurant Management

DECEMBER 19, 2024

By finding unique ways to incorporate ingredients and cultural traditions, restaurants can not only strengthen their offerings and satisfy guests but also go a step further to create a sense of belonging and respect within a community, inspiring customers to keep coming back. Maintaining a balance between innovation and tradition is crucial.

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Dietary Restrictions Influencer Customer Experience Menu 417

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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Loyalty Program Customer Experience 2025 Customer Service 371

Modern Restaurant Management

JULY 16, 2025

The agency has grown from a one-woman operation to a team of nine with clients across the U.S. So when we develop a brand’s marketing strategy, we take into consideration operational factors.” ” to reflect their marketing philosophy and experience in both sectors. That experience matters.

Marketing 474

Marketing Social Media Email Marketing Back of House 474

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. With this in mind, what can restaurant operators expect from payments in 2025?

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2025 Sustainability Transportation Travel 275

Modern Restaurant Management

DECEMBER 5, 2024

These classic flavors are beloved by many, but there’s also an appetite for innovative twists and new sensations that capture the essence of the season in exciting ways. Today’s consumers are on the hunt for bold and unique flavor combinations that enhance their seasonal experiences.

Seasonal Menu 221

Seasonal Menu Consumer Goods Customer Experience Social Media 221

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. The key is using technology to work smarter, not harder.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

The Rail

NOVEMBER 1, 2024

Luckily, modern technology has introduced several innovations that streamline the restaurant relocation process, making it more efficient, cost-effective, and manageable. In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space.

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Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

OCTOBER 23, 2024

Restaurant operators searching for something versatile that will cross the dayparts need to look no further than their breakfast menu as waffles have been breaking out of the morning. Also, with its versatility across day parts, operators don’t have to bring in additional SKUs for new menu innovations.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Goliath Consulting

JANUARY 25, 2025

These versatile flours allow chefs to experiment with textures and flavors, offering creative options that resonate with health-conscious customers. Limited-Time-Only Menus Seasonal, health-inspired items offered on limited-time-only (LTO) menus are driving customer engagement.

Dietary Restrictions 221

Dietary Restrictions Food Email Marketing Customer Experience 221

Modern Restaurant Management

JULY 11, 2025

Brand extension is a way for restaurants to stay relevant, innovative and engage with consumers where they are. Retailers are also embracing limited-time offers and seasonal innovations to drive traffic and create a sense of urgency. These touchpoints allow customers to engage with the brand in ways that feel personal and memorable.

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License Social Media Retail Loyalty Program 221

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

JANUARY 22, 2025

That’s why this approach will help you avoid costly mistakes, save time making important decisions, and make for a less stressful renovation experience. Furthermore, CAD supports the design-build lifecycle and maintenance, ensuring continuity and precision from the initial concept to the daily operation of the completed restaurant.

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Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

MARCH 10, 2025

workers now operating in a hybrid model, restaurants can focus on becoming the go-to destination for office-day meals through targeted promotions, convenient ordering options and other innovations. Diners aren’t just looking for the cheapest meal; they’re looking for the best balance of quality, quantity, and experience.

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

JULY 17, 2025

Their effect isn’t just sensory — they can also activate digestive enzymes and modulate appetite, contributing to the dining experience beyond taste. This makes them especially appealing for restaurants looking to innovate without inflating food costs. The next frontier may be in plant-based innovation.

Front of House 221

Front of House Back of House Seasonal Menu Sustainability 221

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. The customer's needs always come first, even though my prices continue to rise. Technology continues to transform restaurant operations. They seek brands they believe in.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221