7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Getting buy-in from FOH staff is crucial, especially servers. Reach out to restaurants in your area who successfully use service charges to hear about their experience.

FOH 221

FOH Front of House Customer Service Back of House 221

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Getting buy-in from FOH staff is crucial, especially servers. Reach out to restaurants in your area who successfully use service charges to hear about their experience.

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

JULY 14, 2020

Enhanced focus on sanitization and social distancing have become the minimum restaurant operating requirements during the pandemic. Ask them to verify that your ware-washing machines are operating at the required wash and rinse temperatures and with the appropriate detergents and sanitizers.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. When the bar gets crowded and operational stress increases, chaos shoots upward and BOOM: your normal procedures can break down leaving open taps, incorrectly tapped kegs, etc. Review the beers on tap and new beers on deck.

Bar 180

Bar FOH Coaching Brewery 180

Modern Restaurant Management

MARCH 28, 2022

Let’s look at some of the challenges facing the industry and how changing trends are helping operators work toward a brighter future. To meet this evolution, restaurant operators are investing in new and reimagined spaces. How is technology shaping the future of restaurants and giving brands a competitive edge?

2022 194

2022 FOH BOH Recruiting 194

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. However, to best promote potential discounts, they’ll need high-quality insights into what customers want.

Marketing 189

Marketing Loyalty Program Email Marketing Coupons 189

Modern Restaurant Management

MAY 6, 2021

The good news for restaurants is now that many state restrictions are lifted and dining hours are expanding, newly vaccinated patrons are venturing out, and the restaurants who survived are getting slammed with customers. Be Flexible when Evaluating Candidate Experience. Divide your team into sub-groups with their own leaders.

Hiring 189

Hiring FOH BOH Coaching 189

Modern Restaurant Management

JUNE 29, 2020

For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. less interaction with guests, they do have plenty of interaction with FOH staff. So, if someone from FOH gets sick, they too are vulnerable. Here's some of their advice.

FOH 212

FOH Kitchen Safety BOH Food Safety 212

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. Fortunately, we have extensive experience with restaurant employee engagement.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

MARCH 10, 2021

A restaurant platform is a Swiss Army knife for your operation, a multi-tool that offers solutions for all of your tech needs. That lesson applies to a restaurant platform irrespective of the size of your operation. The following are features and solutions you should seek in an operational platform. Why would I need a platform?

Management 171

Management Management BOH Front of House 171

7 Shifts

NOVEMBER 16, 2021

However, servers are not the only ones who contribute to a guest's dining experience. This approach incentivizes servers to create a stellar experience for every party, as they directly benefit from any higher tips. Tip Pooling by FOH & BOH. Bartenders. Food runners. Hosts & hostesses. Now, they are eligible.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. How to Answer. How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Aaron Allen & Associates

MARCH 29, 2024

This balance is not just about meeting consumer expectations but also about driving profitability and operational efficiency. Unique and creative dishes can captivate customers’ attention, leading to increased foot traffic and social media buzz. This is what menu engineering is about.

Innovation 52

Innovation Menu 2024 FOH 52

Restaurant365

JUNE 15, 2021

The data is always there—but it’s up to you as an owner or operator to use it. Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. Another bonus?

BOH 78

BOH FOH Point of Sale Back of House 78

7 Shifts

JUNE 23, 2020

While restaurants have begun to reopen , dining rooms still cannot be filled to full-capacity to ensure safe distancing amongst customers. You will be in contact with the customer directly. This will ensure the customer gets what they’ve ordered and improve the customer's experience. Pros of in-house delivery.

FOH 370

FOH Delivery Insurance Back of House 370

7 Shifts

JULY 10, 2020

You want to have a big enough budget that your target customers will be exposed to your ads multiple times in a short period (two weeks) prior to the grand opening…he “newness” of the business and special offers related to the grand opening should increase the responsiveness of potential customers.” Mel Bensky, @tastethesix.

Events 351

Events Social Media Kitchen Safety Seating 351

Hot Schedules

OCTOBER 23, 2019

As operators deal with the increasingly costly and complicated labor market, new strategies are being defined to maintain profit margins – particularly when it comes to restaurant forecasting. There’s a lot of talk about kiosks as a form of customer service automation. ABF Veterans will Appreciate an Improved User Experience.

Operations 60

Operations FOH Webinar Customer Experience 60

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Menu variety plays a substantial role in every dining experience. On the other hand, this may increase the operational cost to a great deal. Simplified Menus. Ghost Kitchens.

2022 214

2022 Customer Service Online Ordering Website Management 214

7 Shifts

MARCH 27, 2020

states are forcing non-essential businesses to stop operations. However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Restaurant365

APRIL 19, 2022

How to manage labor cost is a challenge that all restaurant operators face daily as many restaurant businesses are forced to offer more competitive wages, benefits to hourly employees and other concessions to attract more employees from the shrinking applicant pool. Customers Served Per Labor Hour. Labor Cost Percentage.

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

Lavu

JUNE 4, 2019

As a restaurateur, you want to provide your customers with the best dining experience you can. A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. Let’s get started!

BOH 109

BOH FOH Front of House Back of House 109

The Restaurant Times

MARCH 14, 2022

As such, the ability to manage conflict is also an essential requirement for a restaurant manager to ensure that staff members cooperate with each other and create the best possible customer experience. . Streamlining Restaurant Operations. Ensuring Customer Satisfaction. Recruiting And Onboarding.

Management 52

Management Management FOH BOH 52

The Restaurant Times

DECEMBER 26, 2020

Going by the statistics, 60% of restaurants shut down their business within the first year of operations, and up to 80% of restaurants close operations within the first five years. Lack of accurate information about how the UAE restaurant industry operates ultimately leads to the failure of businesses. Poor Customer Experience.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

Modern Restaurant Management

MARCH 25, 2021

A restaurant platform is a Swiss Army knife for your operation, a multi-tool that offers solutions for all of your tech needs. That lesson applies to a restaurant platform irrespective of the size of your operation. The following are features and solutions you should seek in an operational platform. Why would I need a platform?

Management 88

Management Management BOH Front of House 88

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Marked spaces to eat or drink.

Outdoor 196

Outdoor Fine Dining Dine-in FOH 196

The Restaurant Times

MARCH 13, 2023

While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. A restaurant can improve the BOH operations to increase efficiency and overall performance. Functions of Back-of-House The primary responsibility of a restaurant’s BOH is to prepare delicious food in the kitchen for the customers.

Back of House 52

Back of House BOH Front of House FOH 52

Lavu

FEBRUARY 14, 2020

A well-developed employee handbook is the foundation for streamlined operations at any restaurant. Customer Service Standards. In the restaurant industry, appearance is important because customers are looking for safe foodservice operators. Customer Service Standards. What service style do customers expect?

FOH 78

FOH Social Media Restaurant Law Food Safety 78

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. For restaurant owners and operators, how do you balance between maintaining off-premise business and rebuilding in-restaurant sales—at the same time? ” In fact, P.F.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Many restaurant owners and operators try to run a zero-overtime policy. Sales Per Labor Hour (SPLH) and Customers Served Per Labor Hour.

Management 148

Management Management Point of Sale Employee Relations 148

Black Box Intelligence

SEPTEMBER 21, 2021

For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. At limited-service restaurants, customers order their food at a counter or drive-thru and pay before eating it. fewer FOH employees. fewer BOH and 2.8

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: www.food-management.com. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Deliverect

AUGUST 20, 2020

Since COVID-19 hit the industry this year, it’s become even more obvious how central food delivery is to restaurant operations. The aim is to optimize your operations and software systems to give the customer the best possible experience – the fastest, safest, highest quality end-product. Create an order packing area.

Design 145

Design Delivery Food Order Online Ordering 145

7 Shifts

MAY 31, 2021

That's why restaurateurs rely on restaurant operations. With clearly defined and enforced restaurant operations, restaurants achieve maximum efficiency and profitability. With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. Areas of Operation.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

NOVEMBER 29, 2022

Instead of worrying about making enough tips to make a living, staff could focus on improving the guest experience. To Ji Hye, who came from another industry, it didn't make sense that staff should rely on customers to pay their bills. Here's their advice for restaurant operators looking to evaluate their tip structures.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Mad Mobile

MARCH 1, 2024

Depending on how you use them, they could revolutionize how you interact with your customers. Boosting revenue: a closer look The discussion around restaurant tablets centers on two different modes of deployment: customer-driven and server-driven tablets. It’s not just about one aspect of the customer journey either.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? In terms of operation, we are constantly discussing social media, both in good ways and bad. Another trend that’s here to stay—the digital dining experience.

Fast Casual 113

Fast Casual Front of House Fine Dining Mobile Ordering 113