7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Food runners fluctuate between the front and back of the house, and are likely to be the messenger that communicates what is 86'd from BOH to FOH. Common items that get 86'd.

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Getting buy-in from FOH staff is crucial, especially servers. Reach out to restaurants in your area who successfully use service charges to hear about their experience.

FOH 221

FOH Front of House Customer Service Back of House 221

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Getting buy-in from FOH staff is crucial, especially servers. Reach out to restaurants in your area who successfully use service charges to hear about their experience.

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

SEPTEMBER 20, 2022

FOH Resources. How to Become a Bartender : Learn how to become a bartender including the experience and skills you actually need in order to get the job you're after. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Five experts explain the most important qualities for you to grow.

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

AUGUST 7, 2020

Restaurant staff members who are engaged in their work are better able to create memorable experiences for guests — even if they don’t interact with them directly. Team members who aren’t engaged create subpar experiences for guests and are more likely to quit. Why it’s important to ask: Hospitality is about putting customers first.

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. Holding on to kegs too long threatens your guest experience. You can’t risk a Holding Penalty when your bar is full and the expectations (especially from new customers) are high. Check your kegs now!

Bar 189

Bar FOH Coaching Brewery 189

Food Business

DECEMBER 17, 2019

When I ran my restaurant one of the many things that made ownership difficult was getting staff on the same page, so the guests’ experience is actually what you intended. HOSPITALITY FOCUSED WORKSHOPS Whether you create a workshop, or bring in someone, the goal is the same: to improve the guest experience.

Workshop 130

Workshop FOH Front of House BOH 130

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. However, to best promote potential discounts, they’ll need high-quality insights into what customers want.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

7 Shifts

JULY 14, 2020

We’ve learned a thing or two from our experience working with restaurants during and before the pandemic, so we compiled a list of critical information any restaurant will need to successfully reopen and stay operational during the pandemic. We rebuilt the entire repair and maintenance experience by stepping into your shoes.

Management 370

Management Management Kitchen Safety Equipment 370

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Modern Restaurant Management

JUNE 29, 2020

For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. less interaction with guests, they do have plenty of interaction with FOH staff. So, if someone from FOH gets sick, they too are vulnerable. Here's some of their advice.

FOH 215

FOH Kitchen Safety BOH Food Safety 215

Modern Restaurant Management

MAY 6, 2021

The good news for restaurants is now that many state restrictions are lifted and dining hours are expanding, newly vaccinated patrons are venturing out, and the restaurants who survived are getting slammed with customers. Be Flexible when Evaluating Candidate Experience.

Hiring 197

Hiring FOH BOH Coaching 197

Modern Restaurant Management

MARCH 28, 2022

These commercial kitchens, without any traditional FOH space or staff, are making it easier to streamline delivery. Additionally, they are rejiggering the flow and layout of the BOH to serve more drive thru orders, as well as reducing some dining area to add dedicated space where customers or delivery drivers can pick up orders.

2022 212

2022 FOH BOH Recruiting 212

7 Shifts

NOVEMBER 16, 2021

However, servers are not the only ones who contribute to a guest's dining experience. This approach incentivizes servers to create a stellar experience for every party, as they directly benefit from any higher tips. Tip Pooling by FOH & BOH. Bartenders. Food runners. Hosts & hostesses. Now, they are eligible.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. Fortunately, we have extensive experience with restaurant employee engagement.

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

JUNE 23, 2020

While restaurants have begun to reopen , dining rooms still cannot be filled to full-capacity to ensure safe distancing amongst customers. You will be in contact with the customer directly. This will ensure the customer gets what they’ve ordered and improve the customer's experience. Pros of in-house delivery.

FOH 370

FOH Delivery Insurance Back of House 370

Modern Restaurant Management

APRIL 27, 2022

If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future. However, if you provide a seamless experience for families on Mother’s day, you can help to craft a memory that they won’t soon forget. Create a Memorable Experience.

Management 212

Management Management Customer Experience Reservations 212

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. How to Answer. How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

MARCH 10, 2021

Without capacity management, you run the risk of bottlenecks to service that results in slow order ready times, and angry customers. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Waitlist & Seating Management. Conclusion.

Management 189

Management Management BOH Front of House 189

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Point of Sale Back of House 78

Restaurant365

APRIL 19, 2022

Calculating your restaurant labor cost and sales for a specific period indicates how your employee labor hours are matching with customer demand. If your labor cost as a percentage of sales is currently at an impressive 27%, see if you can reduce that by 3% in the next year without diluting the customer experience.

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

7 Shifts

JULY 10, 2020

You want to have a big enough budget that your target customers will be exposed to your ads multiple times in a short period (two weeks) prior to the grand opening…he “newness” of the business and special offers related to the grand opening should increase the responsiveness of potential customers.” Mel Bensky, @tastethesix.

Events 351

Events Social Media Kitchen Safety Seating 351

Aaron Allen & Associates

MARCH 29, 2024

Unique and creative dishes can captivate customers’ attention, leading to increased foot traffic and social media buzz. However, the menu innovation must be purposeful; it should reflect the restaurant’s brand identity and core values, thereby enhancing the dining experience and establishing a loyal customer base.

Innovation 52

Innovation Menu 2024 FOH 52

Lavu

JUNE 4, 2019

As a restaurateur, you want to provide your customers with the best dining experience you can. A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. This helps reduce human error.

BOH 109

BOH FOH Front of House Back of House 109

The Restaurant Times

MARCH 14, 2022

As such, the ability to manage conflict is also an essential requirement for a restaurant manager to ensure that staff members cooperate with each other and create the best possible customer experience. . Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH).

Management 52

Management Management FOH BOH 52

Lavu

MARCH 13, 2020

If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated. For example, you can store your menu and its details on the module (like a phone, iPad, or tablet), permitting anyone on the floor to answer customer questions. An item is forgotten.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Marked spaces to eat or drink.

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? What measures can you take to make customers feel more comfortable ordering from you? Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Following are some of the major restaurant trends to watch out for in 2022.

2022 218

2022 Customer Service Online Ordering Website Management 218

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: www.food-management.com. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Lavu

FEBRUARY 14, 2020

Customer Service Standards. In the restaurant industry, appearance is important because customers are looking for safe foodservice operators. There are several job functions in both the FOH and BOH and all need detailed appearance standards. Customer Service Standards. What service style do customers expect?

FOH 78

FOH Social Media Restaurant Law Food Safety 78

The Restaurant Times

MARCH 13, 2023

While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. The Back of House Lingo The hustle and bustle of the back-of-house, the chaos that sustains the front-of-house (FOH), and the sheer urgency, mingled with various types of noises, create a different word in and of itself.

Back of House 52

Back of House BOH Front of House FOH 52

Modern Restaurant Management

MARCH 25, 2021

Without capacity management, you run the risk of bottlenecks to service that results in slow order ready times, and angry customers. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Waitlist & Seating Management. Conclusion.

Management 88

Management Management BOH Front of House 88

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. Consider implementing new incentives to drive customers back to your restaurant. The pandemic has undeniably changed the restaurant industry.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Sales Per Labor Hour (SPLH) and Customers Served Per Labor Hour. But how do you track FOH performance over time? Sales Per Server Hour.

Management 148

Management Management Point of Sale Employee Relations 148

Black Box Intelligence

SEPTEMBER 21, 2021

For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. At limited-service restaurants, customers order their food at a counter or drive-thru and pay before eating it. fewer FOH employees. fewer BOH and 2.8

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89