Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. What can restaurant operators learn from these results? What should restaurant operators take away from these results?

Front of House 186

Front of House Mobile Ordering Customer Service FOH 186

Sling

MAY 9, 2023

Efficient and effective restaurant operations don’t just happen. In this article, we discuss some of the best ways to improve your restaurant operations and introduce you to the tools that can help make that easier. Table of contents What is restaurant operations? They take purposeful planning and work to build and maintain.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Food runners fluctuate between the front and back of the house, and are likely to be the messenger that communicates what is 86'd from BOH to FOH. Keeping enough inventory on hand.

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

APRIL 28, 2020

Now more than ever, food delivery is top of mind for restaurant operators. Alex Rechichi, CEO of Crave It Restaurant Group, also revealed on a recent webinar that Skip The Dishes is giving up to 15% of commission back to the operators. ?? Postmates is an online delivery platform that operates in over 4,200 American cities. ??

Online Ordering 341

Online Ordering Ordering FOH Food Safety 341

7 Shifts

JANUARY 10, 2024

Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., The decision ultimately depends on your finances, your staff, and your guests.

FOH 221

FOH Front of House Customer Service Back of House 221

7 Shifts

MAY 25, 2020

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Your cleaning checklist should cover the entire restaurant—from FOH to BOH. Create task items for each high-traffic surface (doors, chairs, etc.), Guest and employee restrooms. Service station, bar, and counters.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

MARCH 28, 2022

Let’s look at some of the challenges facing the industry and how changing trends are helping operators work toward a brighter future. To meet this evolution, restaurant operators are investing in new and reimagined spaces. How is technology shaping the future of restaurants and giving brands a competitive edge?

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2022 FOH BOH Recruiting 212

7 Shifts

JANUARY 10, 2024

Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., The decision ultimately depends on your finances, your staff, and your guests.

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

JANUARY 14, 2021

self-operated delivery The breakdown of restaurants offering delivery by type 2020 gave us delivery and pick-up options galore, as restaurants leaned heavily into these options due to pandemic-related restrictions. Before the pandemic, shifts in FOH, BOH, and others (managers, drivers,) were split fairly evenly.

2021 195

2021 Delivery Front of House FOH 195

7 Shifts

DECEMBER 16, 2020

Evolving restaurant operations during COVID-19 At the start of the COVID-19 pandemic, like many restaurants, The Snug closed its doors to diners. After two months, they reopened with just the four main co-founders running the operation. Here’s how they evolved their operations to sustain their business during the pandemic.

FOH 284

FOH Back of House Front of House Point of Sale 284

Modern Restaurant Management

MARCH 30, 2022

With this expected influx on the horizon, it’s important that your restaurant takes stock of proper cleaning and hygiene measures for key front-of-house (FOH) and back-of-house (BOH) areas. BOH Processes Gain Visibility in FOH Areas. Don't Put Restrooms on the Back Burner.

BOH 187

BOH FOH Kitchen Safety Front of House 187

Goliath Consulting

APRIL 10, 2023

From refrigeration to HVAC, there are multiple things you can do to ensure your restaurant operates free of preventable mechanical woes that stand in your way of a successful summer season. An HVAC unit that is operating at sub-par levels can cost up to 50% more than a serviced unit!

Front of House 154

Front of House FOH BOH Back of House 154

7 Shifts

JULY 14, 2020

Enhanced focus on sanitization and social distancing have become the minimum restaurant operating requirements during the pandemic. Ask them to verify that your ware-washing machines are operating at the required wash and rinse temperatures and with the appropriate detergents and sanitizers.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

MARCH 10, 2021

A restaurant platform is a Swiss Army knife for your operation, a multi-tool that offers solutions for all of your tech needs. That lesson applies to a restaurant platform irrespective of the size of your operation. The following are features and solutions you should seek in an operational platform. Why would I need a platform?

Management 190

Management Management BOH Front of House 190

7 Shifts

FEBRUARY 18, 2020

We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer.

Employee Relations 395

Employee Relations FOH Back of House Front of House 395

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. In the past, hiring managers have been too rigid wanting a candidate to have a certain number of years of experience in FOH or BOH or in the kitchen.

Hiring 198

Hiring FOH BOH Coaching 198

Modern Restaurant Management

JUNE 29, 2020

For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. less interaction with guests, they do have plenty of interaction with FOH staff. So, if someone from FOH gets sick, they too are vulnerable. Here's some of their advice.

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FOH Kitchen Safety BOH Food Safety 216

Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. When the bar gets crowded and operational stress increases, chaos shoots upward and BOOM: your normal procedures can break down leaving open taps, incorrectly tapped kegs, etc. Penalty #1: Delay of Game Want to increase ticket averages?

Bar 190

Bar FOH Coaching Brewery 190

7 Shifts

AUGUST 5, 2020

Will you hire in-house drivers, use third party drivers, or cross train your front-of-house (FOH) staff to double as drivers ? When you optimize your staffing, operations, inventory management, and marketing for these services, you’ll be able to maximize profits. Determine who will be responsible for delivering orders to customers.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

MAY 1, 2020

Delivery: employ FOH staff to deliver the meal kits to your diners Frequency: will you offer a one-time meal kit designed to last a few meals? Give special consideration to perishable items, as these can create unique liability issues for your restaurant. Taco meal kits! ?? A weekly meal kit subscription?

FOH 364

FOH Online Ordering Delivery Food Supply 364

7 Shifts

JUNE 23, 2020

Aside from all these cons, one of the biggest cons of self-delivery is needing labor to manage and run this new part of your business to set up the next section Converting your staff to in-house delivery drivers One solution to contain the cost of self-delivery is to convert your FOH to your restaurant’s delivery drivers.

FOH 370

FOH Delivery Insurance Back of House 370

Restaurant365

JUNE 15, 2021

The data is always there—but it’s up to you as an owner or operator to use it. Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. Conclusion.

BOH 78

BOH FOH Point of Sale Back of House 78

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable. The people you hire to run your restaurant can make or break the business.

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Employee Relations FOH BOH Certification 349

Modern Restaurant Management

OCTOBER 20, 2023

Some of the most valuable insights for restaurants are found in general operations data, customer data and website data. Special Menu Item: First-Party Data There’s now an emphasis on leveraging first-party data based on the assets that brands already own, such as opt-in email lists and other forms of existing customer relationships.

Marketing 198

Marketing Loyalty Program Email Marketing Coupons 198

7 Shifts

APRIL 3, 2020

Psst, even outside of these extraordinary times, this information is also valuable for any restaurateurs that are looking to optimize their operations and get a handle on what they can and cannot control in order to reduce monthly expenses in their restaurant. For example, you might notice that you’re spending an inordinate amount on napkins.

BOH 368

BOH POS Influencer Point of Sale 368

7 Shifts

NOVEMBER 16, 2021

It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers in hopes of earning a portion of their gratuities. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers.

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Tip Distribution FOH Front of House Restaurant Law 195

Hot Schedules

OCTOBER 23, 2019

As operators deal with the increasingly costly and complicated labor market, new strategies are being defined to maintain profit margins – particularly when it comes to restaurant forecasting. In fact, some of the largest QSR chains are devoting significant budget to their FOH automation strategies.

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Operations FOH Webinar Customer Experience 60

7 Shifts

NOVEMBER 3, 2021

With the potential for serious financial impact, it's imperative that restaurateurs and operators pay attention to the impact cybersecurity can have on your business, and your bottom line. The most important ones for restaurateurs and operators to be aware of are: POS Data. Types of sensitive data in a restaurant.

Audits 370

Audits POS Loyalty Program Information 370

Modern Restaurant Management

MARCH 25, 2021

A restaurant platform is a Swiss Army knife for your operation, a multi-tool that offers solutions for all of your tech needs. That lesson applies to a restaurant platform irrespective of the size of your operation. The following are features and solutions you should seek in an operational platform. Why would I need a platform?

Management 88

Management Management BOH Front of House 88

Aaron Allen & Associates

MARCH 29, 2024

This balance is not just about meeting consumer expectations but also about driving profitability and operational efficiency. The operational complexity of the new menu items needs to be thoughtfully considered, as they may seriously delay throughput. This is what menu engineering is about.

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Innovation Menu 2024 FOH 52

The Restaurant Times

DECEMBER 26, 2020

Going by the statistics, 60% of restaurants shut down their business within the first year of operations, and up to 80% of restaurants close operations within the first five years. Lack of accurate information about how the UAE restaurant industry operates ultimately leads to the failure of businesses. Pilferage And Thefts.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

The Restaurant Times

MARCH 14, 2022

Streamlining Restaurant Operations. Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH). The FOH operations refer to activities that involve interaction with the customer, such as the waiting staff, lobby area, dining arrangement, etc.

Management 52

Management Management FOH BOH 52

Lavu

JUNE 4, 2019

A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. Simply put, FOH is all of the areas that a customer is exposed to during their dining experience, like the host area and dining area.

BOH 109

BOH FOH Front of House Back of House 109

Restaurant365

MARCH 25, 2020

As many restaurant operators transition from dine-in service to delivery and takeout service only, there are many operational decisions to make. There are many financial and operational factors that you must consider before making these business-altering decisions. ” Require that takeout be ordered and paid online.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. On the other hand, this may increase the operational cost to a great deal. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. Ghost Kitchens.

2022 219

2022 Customer Service Online Ordering Website Management 219

The Restaurant Times

MARCH 13, 2023

A restaurant can improve the BOH operations to increase efficiency and overall performance. Continue reading to understand the back-of-house of a restaurant, how it functions, the different back-of-house positions, and tips on how to manage back-of-house operations. Why is Back of House Important?

Back of House 52

Back of House BOH Front of House FOH 52

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

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FOH BOH Food Safety Front of House 180