Culinary Cues

APRIL 25, 2021

I find it very interesting how diverse the food experience is. Just as all cars can move a person from one geographic point to another yet the experience that takes place in between can be totally different – so too is this true with food. QUICK SERVICE: This is the food noise experience for both the customer and the employee.

Food 418

Food Fine Dining Café Customer Experience 418

The Restaurant Times

NOVEMBER 17, 2020

The luxury of choosing among so many great places to eat has left the customers of the present era spoilt for choice. People only choose to eat out when they want to have a delightful experience. To grow your restaurant brand, you must start focusing on making it an exquisite experience for your customers.

Fine Dining 52

Fine Dining Hiring Employee Relations Customer Experience 52

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 188

Fine Dining Kitchen Safety Customer Service Employee Relations 188

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— That's in stark contrast to hotels and have fixed check-in and checkout time or even airlines where customers board and disembark at the same time. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

DECEMBER 19, 2023

Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Solutions that specifically targeted the guest experience, from ordering to payment to on- and offline interaction, took priority. – Christine Barone, President, Dutch Bros.

2023 114

2023 Front of House Customer Experience Customer Service 114

7 Shifts

DECEMBER 13, 2021

of employees rated sanitation efforts of ultra-high importance, with an average score of 4.1 Employees aren't satisfied with their current wages. Nearly half of all restaurant employees are hovering in the range of $11-15/hour (45.8%). 73% of those employees still receive tips. Employees want schedule flexibility.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line.

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Studies have shown that better IAQ relates to reduce risk of airborne viruses such as COVID-19. Good mechanical design starts with ventilation, filtration and proper airflow relation. Embracing Different Dining Experiences.

Design 209

Design Guest Recovery Consumer Goods Fine Dining 209

7 Shifts

OCTOBER 15, 2020

The Indoor Dining Blueprint Governor Cuomo recently announced their new blueprint for indoor dining , which somewhat opens up indoor-only restaurants to the public. And restaurants also pose possible risks, concentrations of people inside [for] indoor dining. What support is available for New York restaurants 1.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates.

Mobile Ordering 211

Mobile Ordering Food Order Employee Relations Customer Service 211

Cheetah

JULY 1, 2021

Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional. Is it worth it considering the IRS taxes auto-gratuity ?

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

SpotOn

MARCH 19, 2024

SpotOn earned the standing of number 9 in the Dining category , which recognizes companies driving the restaurant industry forward through technology. SpotOn Marketing Assist is already saving operators an average of 3 - 5 hours per week on marketing-related tasks and improving their restaurant email performance by 23%. 

2024 98

2024 Innovation Email Marketing Point of Sale 98

Cheetah

JULY 1, 2021

Is it fair towards customers? Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Many customers do not appreciate having to pay for something that should be optional. Is it worth it considering the IRS taxes auto-gratuity ?

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Focus POS

JUNE 2, 2020

First and foremost is the strategic recalibration of quick service restaurant (QSR) and fine dining business models. This clearly points to the fact that consumers are not willing to give up the convenience and experience of a restaurant meal even when faced with the most challenging of barriers.

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts to gaze into a crystal ball and re-imagine the future of dining. Coke Freestyle machines allow customers to make their selections using their own smartphone screen. The role of many employees may evolve from manual tasks to more human interaction.

Kitchen Safety 225

Kitchen Safety Food Safety Loyalty Program Technology 225

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. For others, outdoor dining and alcohol-to-go are becoming table stakes. 69 percent of adults say they like the option to dine outside.

2023 199

2023 2022 Consumer Goods Point of Sale 199

7 Shifts

NOVEMBER 19, 2019

However, restaurant owners and leaders can take clear, actionable steps towards understanding and managing their labor cost percentage without taking a toll on employee productivity, customer satisfaction, or their bottom lines. Benefits (Health Care, Employee Discounts, etc.). What is Restaurant Labor Cost Percentage?

Management 253

Management Management Employee Relations Restaurant Law 253

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Here are a few helpful labor cost terms, along with how they are related to your total labor cost. Hourly Employees. Salaried Employees.

Management 148

Management Management Point of Sale Employee Relations 148

The Rail

JANUARY 19, 2023

Virtual tours and experiences are becoming more popular too. Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. However, you need modern marketing tools and must experiment with trends that make sense for your business. Marketing.

Social Media 59

Social Media Fast Casual Fine Dining Food 59

Restaurant365

FEBRUARY 18, 2022

According to the National Restaurant Association’s recently published State of the Restaurant Industry, the percentage breakdown of operators who plan on investing in back-of-the-house technology in 2022 are as follows: Family dining – 30%. Casual dining – 28%. Fine dining – 28%. Responding to customer feedback.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Restaurant365

APRIL 19, 2022

How to manage labor cost is a challenge that all restaurant operators face daily as many restaurant businesses are forced to offer more competitive wages, benefits to hourly employees and other concessions to attract more employees from the shrinking applicant pool. Total Labor Cost. Labor Cost Percentage. This is your labor variance.

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

Black Box Intelligence

SEPTEMBER 16, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Off-Premise Dining May Play A Bigger Role; But Reviews Paint A Complex Picture . Yet, customer habits don’t always translate to customer approval or glowing reviews. rating. .

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

EATER

SEPTEMBER 29, 2023

Martha Cheng Hy’s Steakhouse was synonymous with Calgary dining in the 1950s, but as Canadian tastes have changed over the decades, a Waikīkī offshoot has become a time capsule of the iconic original It wasn’t long after opening in downtown Calgary in 1955 that Hy’s Steakhouse became synonymous with Alberta food culture.

Back of House 114

Back of House Fine Dining 2011 Dine-in 114

Black Box Intelligence

SEPTEMBER 21, 2021

For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. At limited-service restaurants, customers order their food at a counter or drive-thru and pay before eating it. Family dining restaurants. Fine dining.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Sling

NOVEMBER 11, 2019

Means by which the food is served to the customer. 1) Fine Dining. Fine dining restaurants offer diners an upscale meal experience often comprising several courses (e.g., Fine dining establishments can operate as a franchise for broader appeal or as a single location to increase their sophisticated image.

Fast Casual 104

Fast Casual Fine Dining Food Truck Casual 104

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Can't touch this. Can't touch this. Restaurants vs. delivery services.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Sling

JANUARY 22, 2021

Fast casual restaurants cater to customers looking for an option that is relatively quick but is healthier than fast food and more affordable than a casual dining establishment. As a general rule, the casual restaurant concept falls somewhere between fine dining and fast casual on the extravagance spectrum. 2) Fast Food.

Fast Casual 78

Fast Casual Fine Dining Food Truck Casual 78

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country."

Mobile Ordering 173

Mobile Ordering Restaurant Law Seating Customer Service 173

Restaurant Engine

AUGUST 9, 2023

Once you put these into practice, you just may notice an upward swing in diners, customer satisfaction, and revenue. Tip #1: Treat Your Employees Well While this may not be the first thing that pops into your mind, it is one of the most important things you can do to level up your restaurant. Have employee events.

Compost 52

Compost Recycling Website Management Employee Relations 52

The Restaurant Times

NOVEMBER 11, 2021

F&B businesses can only hope to retain their customers if they provide standard quality food and reach out to new audiences. Restaurants strive to provide their guests with a perfect, convenient, and pleasurable experience. From operational efficiency to customer experience, restaurant management has several obstacles.

Management 93

Management Management Mobile Ordering Online Ordering 93

Black Box Intelligence

MARCH 10, 2020

The number of restaurants reopening their dining rooms has steadily increased in recent days. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Texas allowed dining rooms to open on May 1.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Modern Restaurant Management

NOVEMBER 2, 2020

restaurants are operating at less than 100 percent capacity in their dining rooms. For the restaurateurs who responded to our survey, only 15 percent said they were allowed to dine at full capacity, with nearly half saying they were allowed 50 percent capacity. Patio dining in colder weather. Limitations and consumer demand.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. 43 percent plan to add an outdoor on-site dining space. "What While consumers mostly dig new digital dining options, they also lament the impact it is having on in-person dining.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

EATER

OCTOBER 19, 2020

These outdoor dining rooms have remade the landscape of major metropolitan centers and small towns, allowing people to spill into the streets, visit with friends and family, and — for an hour or two — forget about the looming threat of a deadly and highly contagious virus. Why is indoor dining inherently riskier than eating outdoors?

Kitchen Safety 145

Kitchen Safety Food Safety Employee Relations Fine Dining 145

Restaurant365

DECEMBER 11, 2020

The POS software data on the profitability of your takeout, delivery, and in-house dining can help you create strategies for your recovery, from labor hour allocation to purchasing takeout containers for delivery. For instance, if your locale currently has restrictions on dine-in, you will need to constantly reevaluate this revenue center.

2021 136

2021 Cash Management Management Management 136

Black Box Intelligence

NOVEMBER 1, 2021

Only fine dining did improve in sales growth. QSR, fast casual and casual dining improved the most (improved sales growth by 1.9 Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Year-over-year check growth was 5.7%

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84