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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The restaurant experience was once solely comprised of human-to-human, in-person experiences. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

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Downturn Dining Trends: Loyalty, Value, and Menu Innovation Are Key for Survival

Modern Restaurant Management

Rising restaurant prices and increased cost-of-living expenses are significantly altering dining out habits in both the US and UK, according to a new survey from Attest. Reduced Disposable Income : Consumers have less money for dining out, leading to fewer overall visits. Fast food and casual dining are currently seeing higher traffic.

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The Future of Dining in 2025 Is Smarter, Simpler, and More Personal

Modern Restaurant Management

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. The future of dining will center on creating smarter, simpler, and more personal experiences for customers.

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The AI Revolution in Restaurants: Transforming Operations and Customer Experience

Restaurant Business

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences.

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Kindness Is on the Menu in Cleveland

Modern Restaurant Management

They will be "O-ranging" kindness in Cleveland as part of an effort to encourage restaurant servers and customers to highlight the acts of kindness of one another and those around them. On the flip side, diners and customers show servers acts of kindness by being polite, understanding, and gracious." " Laurie L.

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Little Palates, Big Flavors: Reinventing the Kids’ Menu

Modern Restaurant Management

This shift is fueled by more adventurous young palates and a desire for children's dining experiences to reflect the culinary sophistication enjoyed by adults. BRIO Italian Grille offers a kids' menu for ages 12 and under, featuring entrées such as Chicken Parmesan and Lasagna.

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Balancing Dining Experiences with Cost-Conscious Strategies

Modern Restaurant Management

“This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.