7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you.

Seating 221

Seating Email Marketing Marketing SEO 221

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. What is Restaurant Table Turnover Rate? How to Calculate Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. Can you tell me about a time when you had to deal with a difficult customer?

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Indoor dining closures, staff shortages and the supply chain are ongoing issues, especially as the Delta and Omicron variants continue to spread.

Technology 167

Technology Front of House Online Ordering Back of House 167

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Manage your team and costs.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

FEBRUARY 26, 2021

These fees, when not managed, cut deep into razor-thin margins, and in some cases, can contribute to a restaurant closing for good. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

MAY 18, 2020

“Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Click here to view the application and instructions. US Foods Holding Corp.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Staff are now tasked with policing masking, moving heavy furniture to configure outdoor dining, and packaging to-go orders. Adam Ranier, Writer, Restaurant Manifesto.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake!

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. Here are their responses. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Do remain positive.

FOH 215

FOH Kitchen Safety BOH Food Safety 215

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. “Will this look good on Instagram?

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We It’s actually the whole experience, the memories that are created … It’s the non-tangibles we remember.”

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

Restaurant Clicks

DECEMBER 18, 2021

Citizen Public House FnB Restaurant VIRTU Honest Craft Cafe Monarch Chula Seafood Hush Public House Andreoli Italian Grocer Franco’s Italian Caffe Shinbay Postino Kierland Twisted Grove Sel Talavera The Capital Grille Eddie V’s Prime Seafood. Citizen Public House. Citizen Public House. FnB Restaurant.

Fine Dining 104

Fine Dining Front of House Seasonal Menu Website Management 104

Restaurant365

OCTOBER 8, 2021

As food delivery boomed, and on-and-off capacity restrictions changed indoor dining, the ghost kitchen business model became more widespread. The term ghost kitchen generally refers to a food business that only sells items for off-premise dining. This kind of restaurant serves customers solely through online orders and delivery.

Front of House 78

Front of House Back of House Website Management Delivery 78

Restaurant365

APRIL 16, 2021

Online ordering is growing 300% faster than dine-in traffic and has become a lifeline for many restaurants. With the demand for takeout being at an all-time high, restaurants have turned to ordering services like Grubhub and UberEats to connect with new local customers looking for food. Captures Valuable Customer Data.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

SEPTEMBER 21, 2020

As the general manager of Yelp for Restaurants , my job is to help restaurants succeed. After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. Neither did mine. Overnight.

Front of House 195

Front of House 2009 Reservations Website Management 195

Open for Business

JANUARY 24, 2023

Social media management takes practice. Instagram presents an opportunity for restaurants to connect with people’s passion for food and inspire them to share their experiences in multiple ways: Stories Have fun with Instagram’s stories feature, which allows you to share posts that will disappear in 24 hours. Want to learn even more?

Social Media 148

Social Media Front of House Download Consumer Goods 148

Restaurant365

APRIL 8, 2021

First, stay-at-home orders and dining restrictions prompted restaurants to focus on takeout and delivery. Now, the pandemic has impacted what the dining experience looks like, what guests want, and most significantly—the demand for delivery and takeout. Types of virtual kitchens.

Front of House 78

Front of House Food Truck Kitchen Safety Point of Sale 78

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.” Attica Restaurant (Image via Institute of Managers and Leaders). It’s a place of joy.”

Technology 107

Technology Front of House Customer Service Back of House 107

Apicbase

AUGUST 5, 2022

You can do most, if not all, in-house. It consists of mainly two things: what you do (your mission statement), and for who you do it for (your ideal customer). It’s essential that your restaurant mission statement is crystal clear and instantly recognizable to the type of customers you want to attract.

Marketing 97

Marketing Operations Social Media Email Marketing 97

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Restaurant Clicks

SEPTEMBER 18, 2021

Baltimore is a foodie paradise, with hundreds of options for every type of meal from pizza to burgers, upscale dining, food trucks, and authentic cultural cuisine from around the world. 1622 Eastern Ave, Baltimore, MD 21231 Visit Website. 225 W 23rd St, Baltimore, MD 21211 Phone: (443) 900-8983 Visit Website. Order Online.

Reservations 106

Reservations Seasonal Menu Website Management Fine Dining 106

Open for Business

FEBRUARY 29, 2024

Draw on the experience of your team Your contractor, designer, engineer, architect, and kitchen equipment vendor will be your most valuable allies in getting all of your licenses, permits, inspections, and postings completed properly.

License 78

License Certification Kitchen Safety Food Safety 78

The Restaurant Times

NOVEMBER 17, 2021

Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. Online ordering is a lifeline for restaurants these days, and it’s difficult to argue against the advantages of having an in-house online restaurant ordering system. Restaurant Website .

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

The Restaurant Times

AUGUST 26, 2022

Whether you are the owner of a fine dining restaurant, quick-service restaurant, food truck, or coffee shop, you will need restaurant management apps to streamline your business operations and unlock potential revenue in 2022. The decision to choose the right restaurant management apps for your set-up may not be so easy.

2022 69

2022 Management Management Loyalty Program 69

Touch Bistro

APRIL 27, 2021

The best restaurant websites all have one thing in common: they make it incredibly easy for online visitors to find what they’re looking for. This is crucial because 77% of diners report visiting a restaurant’s website before they dine in or order takeout or delivery from an establishment.

Design 92

Design 2021 Online Ordering Website Management 92

The Restaurant Times

MARCH 14, 2022

However, the team can only achieve the desired outcome if headed by a potent restaurant manager. Hence, a restaurant manager is an integral part of a restaurant business and plays a crucial role in steering its direction, which is why their job description must be adeptly formulated. Managing Overall Team Performance.

Management 52

Management Management FOH BOH 52

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Ono Food Co.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

FEBRUARY 4, 2020

“The fun has returned in multiple ways, from investments in our workforce to our fresh new marketing and messaging, to more contemporary recipes, to delivering an entirely new, more compelling experience for guests that has dramatically improved satisfaction levels. .” New CEO at Boston Market. The structure is here.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

Touch Bistro

JUNE 2, 2021

However, guest safety is still a top priority and many restaurant are turning to restaurant reservation software to navigate the tricky business of fully reopening their dining rooms. Traditionally, accepting and managing restaurant reservations has been a pretty low-tech operation. That means a big shift has to happen soon.

Reservations 98

Reservations 2021 Online Ordering Book 98

Restaurant Engine

FEBRUARY 24, 2021

Hiring good staff is integral to your overall customer dining experience. As the people your diners spend the most time with, your waitstaff is pivotal to the overall customer experience. Their goal is to help restaurants transition back into business while managing the Covid-19 pandemic successfully.

Hiring 64

Hiring Website Management Customer Service Customer Experience 64