Customer Experience Design Influencer 
Modern Restaurant Management
DECEMBER 19, 2024
By finding unique ways to incorporate ingredients and cultural traditions, restaurants can not only strengthen their offerings and satisfy guests but also go a step further to create a sense of belonging and respect within a community, inspiring customers to keep coming back.
Modern Restaurant Management
MAY 1, 2025
Local events and weather may have influenced trends in some states, like New Mexico and Louisiana. In recent years, bars have demonstrated a more stable footprint than liquor stores, which experience a sharper decline as consumers reduce alcohol purchases.
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Modern Restaurant Management
DECEMBER 17, 2024
With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.
7 Shifts
OCTOBER 1, 2024
They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.
Modern Restaurant Management
MAY 13, 2025
Unlike previous generations, they seek out the following: Global Influence : Growing up in a digitally connected world, Gen Z has a palate that's as diverse as their Instagram feeds. They appreciate brands that engage with them online and offer seamless digital experiences – both online and in-store.
Modern Restaurant Management
MARCH 9, 2021
One key reason why many restaurants fail despite having great food is failing to consider the restaurant design. Restaurant interior design is the key to attracting customers. It should be like a magnet for guests, promising them both an exceptional culinary and sensory experience. Light it Up for the Customer.
Modern Restaurant Management
DECEMBER 11, 2024
"Merchandise is more than just a revenue stream — it’s a way to deepen the connection with your customers and expand your brand’s reach." Merchandise became a natural extension of this vision, offering customers a way to carry the brand with them and become ambassadors for the experience.
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