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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” ” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees.

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SpotOn Named to Fast Company’s Most Innovative Companies List 2024

SpotOn

In 2023, SpotOn debuted both Seat & Send , a first-of-its-kind waitlist feature, and a suite of new, maximally flexible hardware to help keep its clients competitive in an industry facing rising food and labor costs with already razor-thin margins.

2024 98
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Expected Effects of the COVID-19 Pandemic on Restaurants

Modern Restaurant Management

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Online Ordering Will Continue to Thrive. Just as in any other analysis, there are both pros and cons. Chains Becoming Even More Powerful.

Allergens 208
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Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 230
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What Is a Bistro and How Does It Differ From Other Restaurants?

Sling

In this article, we give you the definitive answer to the question, “What is a bistro?” and discuss how it differs from a restaurant and other types of food-service establishments. The term stuck, and restaurants that served simple food quickly became known as bistros. Table of contents. What is a bistro ? What is a bistro?

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The State of New York Restaurants in 2020

7 Shifts

Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. Before COVID, land in Brooklyn and Manhattan already cost more than double LA’s priciest neighbourhoods, and food costs coming in at 2-3 times more than that of what restaurants in California are paying.

2020 285
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The 10 Best Bits of Advice We Heard on Season 1 of the Restaurant Growth Podcast

7 Shifts

Ken McGarrie is the cofounder of Korgen Hospitality and uses his decades of experience to help restaurants across the country become more profitable and reach their potential. It's, it's definitely more true now than it ever has been. It's not enough to just add digital ordering—you have to build your business around it.