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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

AI Will Mitigate Restaurant Hiring Challenges While customer-facing AI will capture headlines both for its successes and foibles, restaurants in 2025 would do well to start using AI to automate noncustomer interactions and processes. Here are two places where I predict AI will have a majori mpact in the restaurant industry in the new year.

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23 Waiter Interview Questions to Hire the Best Staff for Your Restaurant

7 Shifts

Hiring the right wait staff is one of the most critical decisions for any restaurant owner. What would you do if a customer tried to use an expired coupon or special offer? Providing good customer service alone can boost business by as much as 50% , so hiring an experienced waiter or waitress improves customer satisfaction and loyalty.

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Texting Your Loyalty: Avoiding Potential TCPA Litigation

Modern Restaurant Management

In that case, after reading an ad to receive a 15-percent off coupon and texting “SAVE” to a five-digit code, the plaintiff received three text messages. The texts (1) welcomed the user to Kohl’s Mobile Sales Alerts; (2) provided the 15 percent off coupon and (3) almost a month later, provided another coupon.

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The Positives and Pitfalls of Third-Party Ordering 

Modern Restaurant Management

Among the benefits, using a TPO service may lessen the burden of in-house delivery, which requires hiring delivery drivers and the cost of additional insurance policies. Hiring employees is more difficult than ever given the nation’s low unemployment rate which is creating a competitive labor market.

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Owning a Bar: Everything You Need to Know

7 Shifts

Hiring a Strong Team You'll need a manager, bartenders, waiters, and security. Find these candidates by hiring slowly: Use platforms like Poached Jobs and AllBartenders.com and ask for referrals by reaching out to family, friends, business partners, and other connections in the hospitality industry.

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How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Coach your new hire on some relevant examples of this. Can they comp a customer’s meal, offer a coupon or gift certificate, free dessert? Start with The Basics of Communication.

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10 Proven Restaurant Management Tips and Tricks for Success

Harbor Touch

From smarter hiring to prepping for busy seasons, were sharing strategies that work across small bistros and bustling chains alike. Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Dont rush new hires into action. Pair it with a coupon code to track results. Staff Management 1.