Modern Restaurant Management

MAY 26, 2020

As states begin lifting stay-at-home orders, some regions have resumed in-person restaurant dining operations. In response to these changes, many restaurants will be serving in-person diners at a limited capacity, while maintaining an accelerated demand for food deliveries. Valuable deals can motivate customers to try something new.

Social Media 519

Social Media Coupons Customer Service Customer Experience 519

Modern Restaurant Management

JUNE 17, 2020

The role these marketplaces have played during the pandemic, delivering restaurant orders right to people’s front doors, has become invaluable to many consumers. Pre-COVID-19, paying expensive delivery fees was not an issue as food delivery was not a large part of a restaurant’s revenue stream.

Delivery 490

Delivery Pricing Front of House Online Ordering 490

Modern Restaurant Management

MAY 5, 2021

“With almost 40 million alcoholic drinks sold weekly in America’s casual dining chains, small $ gains per beverage order can very quickly add up to some serious revenue gains. The Appeal of Coupons and Discounts. Coupons and discounts are also driving consumers to discover new businesses.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

OCTOBER 2, 2024

Neiman highlights the role of technology-powered tactics such as upselling menu add-ons and optimizing digital ordering in addition to using collected data to better meet the needs of the still-value conscious guest. How long do you anticipate the value trend continuing?

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

EATER

FEBRUARY 27, 2025

Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. If you respond yes to the friendly cashier, youre asked to provide a code or other signifier, like your name, to help the worker identify your order.

Mobile Ordering 208

Mobile Ordering Loyalty Program Food Food Order 208

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. These create a unique experience that goes beyond just food and drink. These events are even more targeted as they gather a large crowd of food lovers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

DECEMBER 1, 2021

It’s an unsavory fact: food is getting more expensive. In October, the USDA reported year-to-date averages, noting that food-at-home (grocery store) prices have increased 2.5 percent and food-away-from-home (restaurant) prices have increased 3.6 If current projections from the U.S. Rewards for Loyalty.

Loyalty Program 531

Loyalty Program Pricing Menu Mobile Ordering 531

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

OCTOBER 12, 2022

But rapidly rising labor and food costs over recent months has heightened pressure on already tight restaurant margins. Exclusivity can offer as much or more traction as a traditional coupon or discount, with far less impact to a brand’s P&L. Starbucks Rewards members made up 53 percent of U.S. million members to 27.4

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

7 Shifts

NOVEMBER 15, 2024

How do you handle multiple tables and orders at once? What would you do if a customer tried to use an expired coupon or special offer? What steps would you take if a customer received the wrong order? How do you maintain accuracy when taking orders for large groups? How do you handle multiple tables and orders at once?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

JULY 6, 2022

Eating out and ordering less : As part of this overall cut in spending, consumers are simply dining out less. And, even when they do eat out, almost half of consumers say they are cutting back on the amount of items they order to offset higher food and drink prices. The Value of a Good Deal and Incentive Marketing.

Consumer Goods 493

Consumer Goods Coupons Loyalty Program Pricing 493

Modern Restaurant Management

MARCH 23, 2020

You can capitalize on peoples’ cabin fever during this time of self quarantine by promoting your order pickup services. Try offering free curbside pickup for all orders placed directly through your establishment, saving the cost of third-party services. This idea can be applied to dine-in, pickup, and delivery orders.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. Going digital – increasingly a top choice among restaurant management. Say you’re overseeing 500 locations nationwide.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MAY 17, 2023

Optimize Mobile Ordering Creating and executing a convenient mobile ordering experience for your customers is extremely important, and it will keep them coming back for ease of use and accessibility. Gen Z in particular, as a tech-savvy group, are experts when it comes to navigating mobile ordering experiences.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

FEBRUARY 12, 2020

billion in food sales demonstrating a 34 percent increase from the prior year, according to the Associated Press. Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019. With some TPO services, restaurants only pay a pre-set delivery amount once an order is placed.

Ordering 454

Ordering Online Ordering Customer Service Customer Experience 454

Modern Restaurant Management

JANUARY 6, 2022

Online Ordering: How Gift Cards are an Essential Piece of the Process. As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Experts say that the trend of ordering food for delivery is here to stay: 49.4

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

JUNE 19, 2023

People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their presence in these places.

Mobile Ordering 471

Mobile Ordering Sports Travel Customer Experience 471

Modern Restaurant Management

APRIL 22, 2024

Fast food fraud has seen a 45-percent increase in the last year or so, largely driven by a digital transformation sea change that has made these restaurants more vulnerable, according to data from fraud prevention company Forter. Why is fast food fraud on the rise? Is there an idea that this is somewhat of a victimless crime?

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

MAY 8, 2020

Marketing messaging must shift to encouraging already loyal customers to come out for contactless access to food, drive-through speediness or free delivery charges. 88 percent of consumers are cooking more meals at home since stay-at-home orders went into effect in March. Deal or No Deal : The coupon, the freebie, the buy one/get one.

Marketing 442

Marketing Franchise Franchising Social Media 442

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). The data revealed an overwhelming 72 percent of diners plan on ordering pizza this year on either The Big Game, National Pizza Day, or both.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

JULY 21, 2020

Through mailed promotional flyers that contain a personalized QR code, restaurants can promote their hours, menu, coupons, reservation process and additional details about how they are operating in a today’s new environment. So keep it simple – bring them in with signage and keep them there with your great-tasting food and drinks.

Marketing 520

Marketing Food Safety Mobile Ordering Communication 520

Modern Restaurant Management

JANUARY 6, 2023

Sweetgreen launched Green January, an opportunity for customers to jumpstart a healthy routine in the new year through real, fresh food. The bowl will be available to order exclusively through the brand’s website or sweetgreen app for delivery and pick-up during Green January. Special Offers (no coupons necessary).

2023 369

2023 Menu Mobile Ordering Coupons 369

Modern Restaurant Management

OCTOBER 6, 2022

By offering a discount, you'll encourage customers to order more and stay longer. Small plates, appetizers, and finger foods are great happy hour staples as it's all about grazing and trying new things. Offer an Experience, Not Just Food and Drinks. Load Up the Menu With Shareables.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout COVID-19 Consumer Dining Trends.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

ChowNow

SEPTEMBER 16, 2020

Today, amidst varying local regulations around social distancing, and a restaurant industry trying to stay afloat, diners remain unsure of which restaurants in their area are open and accepting orders. Bring in new diners with these strategies, including using multiple restaurant ordering channels. Create a digital menu.

Social Media 370

Social Media Online Ordering Mobile Ordering Download 370

Modern Restaurant Management

JUNE 17, 2024

Among the findings: Unlike older diners who largely prefer pick up, nearly half (46 percent) of Gen Z say they prefer their food to be delivered to them and they want it to arrive fast. On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. average of 39 percent across all age groups. .

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

Modern Restaurant Management

MARCH 3, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves. Litigation. Legislation.

2020 305

2020 Restaurant Law Employee Relations Mobile Ordering 305

Modern Restaurant Management

FEBRUARY 14, 2022

It also gives your customers an idea of the type of food you serve. For example, if it’s the customer’s birthday you can send a coupon for a free meal. With a promotional email, you can offer discounts when people make reservations or offer add-ons such as free drinks or prizes when they order a specific meal.

Email Marketing 553

Email Marketing Marketing Coupons Customer Service 553

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Easy online ordering – Easy online ordering was nearly tied for second. Food and Alcohol Sales Trends.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

FEBRUARY 17, 2022

There aren’t a lot of disadvantages to gamification, which you probably gathered by the fact that it’s so commonplace, especially in the fast-food industry. Michelin-star restaurants would have been unlikely to use gamification in the past because the food (and fancy reputation) was enough to attract people. Order Ahead.

Point of Sale 471

Point of Sale Social Media Online Ordering Food Order 471

ChowNow

NOVEMBER 11, 2020

Even those with their own restaurant ordering system may list their restaurant on one or more delivery apps to tap into large user bases and strong brand recognition. But with commissions taking between 15 and 40 percent of every order , these apps make it extremely difficult for restaurants to turn a profit.

Ordering 345

Ordering Loyalty Program Online Ordering Mobile Ordering 345

Modern Restaurant Management

NOVEMBER 30, 2021

Provide an Order Form for Holiday Takeout Packages. By offering takeout packages you can reach the customers who want to spend time with their family and friends within the comfort of their own homes, while still enjoying restaurant-quality food. To extend your reach over the holiday season, offer takeout packages.

Social Media 508

Social Media Seasonal Menu Online Ordering SEO 508

7 Shifts

AUGUST 18, 2024

You're not only competing against many other bars but establishments offering entertainment, food, and drink. Planning Your Menu Here are a few bar menu design tips : Your food should match the concept and theme. Your menu is more than just a list of food and drink. Pricing should match your target market and theme.

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

AUGUST 2, 2021

With bars and restaurants fully open for indoor service with no restrictions across the country, and visitation remaining strong over recent weeks, it presents suppliers and operators with a valuable opportunity to keep engaging consumers, leverage tailored food and beverage offers and maximize spend opportunities.”

2021 450

2021 Point of Sale 2019 Equipment 450

Modern Restaurant Management

APRIL 2, 2020

They include PepsiCo, Uber Eats, Constellation Brands, Moët Hennessy USA, Robin Hood Foundation, Ecolab, Cargill, Boston Beer Company, Shift4 Payments, P&G Professional, Ventura Foods, United HealthCare, The Elliot Group, Davis Wright Tremaine LLP, and the Light Foundation. makes it easy for guests to support local restaurants. .

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

DECEMBER 14, 2021

Despite the many challenges with labor, food cost and shifts in where consumers are working, I think the future overall is bright for the restaurant industry in 2022. And of course, fair enough, raise prices – because you're not just food anymore. order & pay at table options).

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Harbor Touch

MARCH 18, 2025

One pro we know tested a cook with a plate this order challenge under a timer. Give them a week of shadowing seasoned staff, clear checklists like Greet tables in 2 minutes or Check orders before they leave the pass, and a full menu rundownspecials included. Online ordering speeds up takeout with fewer mix-ups.

Management 148

Management Management Seasonal Menu Cash Management 148