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Restaurant Marketing in the Coronavirus Era

Modern Restaurant Management

With each delivery and/or pickup order it’s a good idea to include a coupon or gift card that can be used in the future only during a dine-in visit. Keep Employees Informed. It’s a savvy idea to monitor the trajectory of each arm of your business and alter employee roles accordingly. Prompt Future Visits.

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Three Steps to Improving Customer Loyalty During the Pandemic 

Modern Restaurant Management

Cardless programs reduce the number of high-touch surfaces for customers and staff and serve the additional benefit of eliminating issues related to card replacement. When establishing a new loyalty program, the process should be simple and easy for employees to learn and for customers to use. McKinsey & Co.

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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

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Going Old School: Print Solutions for Restaurant Marketing

Modern Restaurant Management

Marketing and communications has never been more important, but it has shifted: It’s no longer just about marketing your establishment, but also communicating how your business is changing operations to help protect customers and employees. Nothing hereunder is intended to constitute legal advice.

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January/February 2020 Legal Update

Modern Restaurant Management

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves.

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What’s Next?: MRM Restaurant Survival Guide Updates

Modern Restaurant Management

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

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7 Restaurant Employee Contest Ideas to Boost Sales and Engagement

7 Shifts

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.