Modern Restaurant Management

MARCH 18, 2025

2025 is as nuanced a year as brands have ever seen with consumers behaving and setting expectations in opposing ways. With consumer behaviors evolving at a rapid pace, brands looking to build momentum for the rest of the year must take advantage of these insights. However, as digital habits shift, so does consumer trust.

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2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. Boomers are less swayed by trends, but still appreciate value and exceptional service. What should restaurant operators take away from the survey results?

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

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2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JANUARY 30, 2025

Social media platforms such as Instagram and TikTok now dominate, enabling brands to connect directly with consumers through personalized, engaging content. Consumer priorities have also shifted, with greater demand for transparency, sustainability, and authenticity. What are some campaigns that made you proud and why?

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

OCTOBER 29, 2024

The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance of storytelling and upleveling brand creative. The proof is, well, in the pudding.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Three QSR Trends that Will Dominate 2025 Recent years have highlighted the importance of adaptability and precision in meeting customer expectations.

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2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Foot traffic or heat mapping, menu item engagement, or consumer demographics by time of day. For the first part, click here and for the second part, click here.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JUNE 10, 2025

Attest’s 2025 US Spending Trends Report finds that once basic bills are covered, prepared food – whether at restaurants or via takeout – is the most likely place Americans will spend extra cash. Just over 57 percent of consumers report spending on takeout food each month and 51.5 For the 45.5

Consumer Goods 221

Consumer Goods Loyalty Program Dine-in 2025 221

Modern Restaurant Management

JANUARY 2, 2025

This trend highlights a shift in consumer behavior, with dining places increasingly seeking unique experiences rather than just a meal. According to the National Restaurant Association, 70% of beer drinkers, 69% of wine drinkers, and 67% of cocktail enthusiasts are more likely to choose a restaurant that offers their preferred drinks.

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License Loyalty Program Innovation Customer Service 472

Modern Restaurant Management

DECEMBER 23, 2024

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. Here’s the top five trends I see shaping the industry in 2025, starting with the growing role of automation.

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2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

MAY 28, 2025

According to SOCi's 2025 Consumer Behavior Index, a significant shift is underway in how consumers discover restaurants. “Consumers want more from their overall search experiences, and the multi-platform discovery journey is a hunt for authenticity, especially for Gen Z," said Monica Ho, Chief Marketing Officer, SOCi. "At

Social Media 251

Social Media Marketing SEO 2025 251

Modern Restaurant Management

MAY 8, 2025

What's the next food trend that needs to be on a restaurant operator's radar? Food industry experts predict we will see more creamy and indulgent foods as part of the anti-texture trend. How do textural trends arise and why do you feel there is a rise in anti-texture products? Creamy beverages are all the rage right now.

Social Media 251

Social Media Beverage Influencer Innovation 251

Modern Restaurant Management

MARCH 10, 2025

Five years have passed since the pandemic upended the restaurant industry, and its effects continue to shape consumer behavior. Revenue Management Solutions (RMS) explored these questions in its latest consumer report, Adapting to Change: How Restaurant Trends Have Evolved. Are people dining out more or less?

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Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

MARCH 24, 2025

Value-driven dining and a growing interest in regional brands are two trends uncovered in Yelp's 2025 Fastest Growing Brand s report. Brands like Scooter’s Coffee (#10), 7 Brew Coffee (#23), and IHOP (#41) are capitalizing on this trend. For this report, we measured consumer interest in 2024 compared to 2023.

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2024 2023 Customer Experience Pricing 221

Modern Restaurant Management

MAY 1, 2025

indicating a significant shift in consumer behavior. The data provides insights into adoption variation based on regional trends, as some states embrace Dry January more aggressively than others. Local events and weather may have influenced trends in some states, like New Mexico and Louisiana.

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Influencer 2025 2023 2024 282

Modern Restaurant Management

APRIL 14, 2025

For the third year in a row, consumers want more kiosks. The findings from this year’s Phygital Index Report underscore just how significantly consumer spending behaviors are shaping restaurant engagement, even more so than in previous years. Diners are willing to embrace voice AI. Have guests’ needs changed?

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Loyalty Program 2025 Fast Casual Mobile Ordering 332

Modern Restaurant Management

DECEMBER 23, 2024

Google reviews have grown into a massive force for consumers and play a key role in restaurant success. A recent survey from BrightLocal found that 84 percent of people trust online reviews as much as personal recommendations, and this trend shows no signs of slowing down.

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2025 SEO Social Media Front of House 308

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion in 2024 and is anticipated to rise at a CAGR of 3.74

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Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

DECEMBER 6, 2024

A recent opportunity analysis and industry forecast, developed in partnership with Allied Market Research, uncovered four key global trends and growth factors that are helping to guide Chatimes innovation pipeline, including recent menu additions and whats coming up in 2025.Unique

Beverage 273

Beverage Innovation 2025 Social Media 273

Modern Restaurant Management

NOVEMBER 20, 2024

In 2025, QSRs should continue adapting to changing consumer habits, focusing on speed and convenience. Wage Increases and Regional Disparities Median base wages increased four percent in 2024, and total compensation followed a similar upward trend.

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2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

FEBRUARY 5, 2025

Game-Day Promotions That Worked 57 percent of consumers planning to patronize restaurants for the Big Game, the most popular plan is a combination of takeout and cooking at home (29 percent) Buy-one, get-one (BOGO) deals were the most effective, driving 42 percent of game-day sales. The steepest decline happened between 6-9 p.m.,

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2024 Food Order Delivery Sports 309

Modern Restaurant Management

MAY 19, 2025

These weren’t trends—they were urgent solutions to real problems. With the right tools, operators can manage staff schedules, streamline kitchen communication, monitor inventory levels, and analyze sales trends all in one place. Automation takes over repetitive, time-consuming tasks so teams can focus more on the guest.

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Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

JUNE 11, 2025

But the reality is that today’s consumers discover brands online first. Focus less on being a trend and more on building an authentic presence. Consumers, especially younger ones, want to know who’s behind the brand. The key is to evolve in ways that make sense for the people you serve now, not for the trends.

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Marketing Social Media Customer Experience Consumer Goods 251

7 Shifts

NOVEMBER 24, 2024

In this case, you might run surveys or focus groups to check the potential of new cuisine styles or dining concepts and trends. These may sound technical, but these analyses help you understand broader economic trends in the industry and local market dynamics. Food costs are another macro-economic indicator to consider. With the 4.5%

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

JANUARY 16, 2025

The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. This trend of seeking out a more sustainable process of e-commerce related to food goods is not going away anytime soon. The rest goes to feeding local consumers and livestock or turning them into biofuels.

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Sustainability Delivery Food Recycling 251

Modern Restaurant Management

JANUARY 24, 2025

"This initiative reflects a growing industry trend toward aligning business practices with global sustainability goals, ensuring that graduates are prepared to lead the way in transforming the culinary and design landscapes for a sustainable future." Sustainability has moved beyond a trend and is now a mandate by our guests.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

DECEMBER 9, 2024

Improve Seasonal Menu Offerings When it comes to the holidays, consumers love to tuck into festive favorites. It’s the perfect season for experimenting with new menu items that align with previous seasonal trends.

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POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

NOVEMBER 7, 2024

About 17 percent of food is wasted at the consumer level, and yet many restaurants don’t even know how much of their inventory is going to landfill each month. Integrated solutions, such as a restaurant POS system, can track sales trends and link directly to inventory management, ensuring that food stock aligns with customer demand.

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Food Supply Waste Supplies Management 442

Modern Restaurant Management

DECEMBER 5, 2024

Today’s consumers are on the hunt for bold and unique flavor combinations that enhance their seasonal experiences. Taking Advantage of Limited-Time Offerings Seasonal flavors extend beyond mere calendar changes; they are driven by consumer desires for limited-time offerings (LTOs).

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Seasonal Menu Consumer Goods Customer Experience Social Media 221

Modern Restaurant Management

APRIL 9, 2025

What are some key trends you expect to affect the franchise landscape this year and in years ahead? The franchise industry continues to evolve, and I believe a few key trends are shaping the future. First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models.

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Loyalty Program Franchise Franchising Fast Casual 251

Restaurant Business

MARCH 10, 2025

Todays consumers are very knowledgeable about ingredients, and theyre looking to beverages to conveniently manage their health. And this trend is making inroads into the restaurant space, says Jillian Hermanowicz, VP of marketing and communications at Florida Food Products (FFP).

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Beverage 2001 Innovation 2025 202

Modern Restaurant Management

DECEMBER 20, 2024

To learn more about music licensing, misconceptions, playlist trends, and more Modern Restaurant Management (MRM) magazine reached out to Ola Sars , CEO of Soundtrack , a streaming service that brings music to businesses of all kinds, including restaurants. Are there any music/playlist trends? percent increase from 2022.

License 221

License Operations Fine Dining Customer Service 221

Modern Restaurant Management

MARCH 21, 2025

With the rising costs of goods, consumers growing more conscious of spending habits, and private equity-backed brands popping up in communities large and small, mom-and-pops are in danger of adding to the failure statistics. Take a busy corner café, for instance. The result? One of those tools? Digital menus and smart signage.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

OCTOBER 23, 2024

We like to say waffles “drip with success” for food service operators, and it's because of four key factors: profitability, versatility, consumer experience and operational efficiency. As we saw in your story on Little Treat Culture, today’s consumers – especially those under 35 – are snacking more than ever.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Meeting these consumer expectations and employee needs is pushing restaurant franchises towards artificial intelligence and automation.

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Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

OCTOBER 9, 2024

Little treat culture — the growing trend of people indulging in small-sized snacks or indulgences as a way to self-care or reward themselves can be transferred to the restaurant plate, providing opportunities for profitablity and creativity. "Now more than ever, consumers are seeking more value menu options.

Seasonal Menu 450

Seasonal Menu Consumer Goods Social Media Customer Experience 450