EATER

APRIL 30, 2025

In a good month, were barely profitable at all. On delivery When it was a pop-up, I did my own routing; I hired my own drivers. We have tried to run our own delivery apps through our website, but frankly, this is not how modern consumer behavior works. I felt that was a good value, considering we were bringing it to you.

Serving 268

Serving 2025 Fine Dining Employee Relations 268

Modern Restaurant Management

MARCH 11, 2025

When the pandemic shifted consumer behavior overnight, off-premise became mission-critical, and at Olo, we were grateful to support restaurants as they navigated unprecedented challenges. Now that need is less, so I'm finding other ways to help my neighbors, who have been so good to me all these years.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 29, 2021

Two-thirds of new hires signing up for DailyPay. Now more people are back to work and everyone is hiring. That’s why being creative and flexible has been a key mindset for hiring.” ” Being creative and flexible has been a key mindset for hiring. People were in between jobs or suddenly out of work.

Fast Casual 554

Fast Casual Hiring Online Ordering Front of House 554

Modern Restaurant Management

MARCH 17, 2025

Everyone in the food industry is feeling the pinch of the economy with reduced consumer patronage in restaurants and even a reduction of produce consumption in the winter months. Size The first thought may be to hire the biggest, most known buying group. This makes business tight causing a hard look at any extra costs.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

7 Shifts

NOVEMBER 25, 2024

Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste. A busy staff means productive staff, which is good for business.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

NOVEMBER 24, 2020

With slow seasons also comes the need to navigate seasonal layoffs and the task of hiring all the best people back the next season. It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget. Hire the Right People.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

MARCH 1, 2022

As brands scrambled to change their business models – whether through the adoption of touchless payments, delivery and curbside pickup, or the use of QR codes to access online menus – consumers were also forced to adapt their dining behaviors. And according to Technomic, Inc., And according to Technomic, Inc.,

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JANUARY 28, 2020

Consumers demand it and the market has responded by offering several delivery options, from independent delivery companies to national firms. If you’re wondering whether delivery is good for your concept, the short answer is yes. consumers order delivery or takeout once a week. Q: Would delivery work for my concept?

Delivery 534

Delivery Consumer Goods Online Ordering Customer Service 534

Modern Restaurant Management

JUNE 2, 2022

As consumers continue to feel a greater sense of normalcy, many pandemic-related concerns have started to subside. If services such as mobile ordering are here to stay, it’s important to understand the role they play in the relationship between brands and consumers. Set the Bar. Strengthen Customer Retention.

Mobile Ordering 474

Mobile Ordering Front of House Back of House Consumer Goods 474

Modern Restaurant Management

MAY 27, 2022

It doesn’t matter how good the food is at your restaurant, if your customers can’t see the quality through high-quality images, the email marketing won’t work. So make sure you either hire a professional photographer or use a high-quality in-house photographer to take pictures of your dishes.

Email Marketing 510

Email Marketing Marketing SEO Social Media 510

Modern Restaurant Management

JANUARY 24, 2022

Yes, the importance of a good customer experience has always been key. But here's some good news: Restaurant technologies can not only accomplish both tasks, but they can also do it well. They’re less expensive than hiring additional labor. What Makes Hospitality So Vital to the Dining Experience? The bottom line?

Technology 559

Technology Front of House Back of House Online Ordering 559

Modern Restaurant Management

FEBRUARY 18, 2020

A strong digital presence is a must to engage with these powerful young consumers to keep them coming back for more. According to the National Retail Federation’s Consumer Fall Review 2019, parents interviewed about the influence of their Gen Z children reported they have substantial influence over household purchases.

Marketing 524

Marketing Social Media Fast Casual Influencer 524

7 Shifts

OCTOBER 28, 2021

Much like technology has improved consumer engagement with restaurants through digital channels, it must also be utilized to support employee engagement. Paper applications should be left in the 20th century, and for good reason. Remember, your candidates are also digitally-native consumers of mobile apps and social media.

Recruiting 370

Recruiting Technology Hiring Consumer Goods 370

The Rail

APRIL 14, 2025

By Tracie Johnson, Contributor Running a restaurant requires more than just a good idea, a great menu, and determination. Infrastructure investments position your restaurant to maintain operations consistently while serving additional consumers. Good marketing plans raise awareness, build credibility, and increase revenue.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

JUNE 20, 2022

million open jobs, with organizations challenged to hire amidst unprecedented competition for talent. There’s good news! As restaurants are adding ghost kitchens or new delivery options, there may be new skills/positions for your employees that have arisen due to consumer preference shifts in the industry.

Small Business 547

Small Business Social Media Hiring Leadership 547

Modern Restaurant Management

MAY 28, 2021

People like to share where they are, how good their food looks, and whether it lives up to the hype. It’s often worth it to hire a marketing manager who knows how to strategize and build your brand by: Planning campaigns and specific messaging. There are millions of food pictures on Instagram at this very moment.

Social Media 547

Social Media Website Management Mobile Ordering Food Order 547

Modern Restaurant Management

APRIL 30, 2021

Consumers and customers have changed their behavior due to the events of the previous year. So it makes good business sense to revamp your marketing strategies. According to a survey, 77 percent of consumers are now more concerned with the hygiene protocols and safety methods of restaurants. Reach Out to Local Foodies.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

MAY 31, 2022

Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. There's no denying that manual restaurant reporting can be time-consuming. To stay profitable, restaurants must determine their cost of goods sold (CoGS). Everything nowadays is trackable.

Point of Sale 493

Point of Sale Download POS Customer Experience 493

Modern Restaurant Management

SEPTEMBER 25, 2024

It's no secret that finding and retaining good workers is one of the biggest challenges for QSR restaurants. What are the best practices for hiring and retention, and how has that changed due to the pandemic? What are the best things employers can do to promote a good culture?

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

JUNE 15, 2021

While what consumers eat won’t change, post-COVID-19, how they will get it will. While some automation and technology solutions can require quite an investment, there are plenty of things to enhance your presence, improve efficiency and tempt consumers that are more cost effective and expedient to implement.

Technology 510

Technology Loyalty Program Front of House Online Ordering 510

Modern Restaurant Management

DECEMBER 30, 2020

We have watched as the pandemic has gutted the economy, altered consumer behavior, and destroyed longstanding businesses essentially overnight. Over the past year, restaurants have had to evolve their communications to consumers with a sensitivity and transparency never before required around issues of safety and health.

2021 564

2021 Marketing Food Safety Back of House 564

Modern Restaurant Management

AUGUST 11, 2020

Power sags and dips usually occur when you switch on a heavy device because of low quality or otherwise faulty power grids, causing appliances to consume more power than they are built to handle. Only licensed electricians, repairmen and other contractors are hired. Routine inspection and testing of all electronic equipment.

Food Safety 554

Food Safety Equipment Food Supply Audits 554

Modern Restaurant Management

SEPTEMBER 15, 2021

Hiring Crisis Facts. Alignable’s September Hiring Poll shows that the labor shortage many industries have experienced this summer is only getting worse, due to Delta variant surges and inflation. Among beauty shop owners, 59 percent struggled to hire help in July. In July, 47 percent couldn't hire enough employees.

2021 448

2021 Retail Online Ordering Loyalty Program 448

Modern Restaurant Management

FEBRUARY 10, 2020

Good Food Restaurant Scorecard. 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). The third annual Good Food Restaurant Scorecard ranks the top 100 restaurant chains in the U.S.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

SEPTEMBER 28, 2021

The good news is that despite the initial setbacks in the early days of COVID, many restaurants have not just survived, but thrived. the primed space, lease flexibility and eager consumers have allowed them to thrive. Be selective about who you hire as a contractor to manage the buildout. Getting it Right.

Dine-in 530

Dine-in Retail Consumer Goods Innovation 530

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. For this reason, a lot of restaurants are going to start hiring delivery staff, even if they never did before.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Modern Restaurant Management

MARCH 3, 2023

The report is an authoritative look at the industry and its opportunities based on a range of national surveys of restaurant owners, operators, chefs, and consumers. Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available.

2023 510

2023 2022 Consumer Goods Point of Sale 510

Modern Restaurant Management

MARCH 13, 2020

Do you have trouble hiring or retaining a good team? Something is a lot better than nothing and there are good quality options starting under $20 a month that can make a big difference in people’s lives. Do you think this is too much, too expensive, or too time-consuming to become a reality?

Healthcare 461

Healthcare Consumer Goods Insurance Small Business 461

Culinary Cues

FEBRUARY 16, 2022

Desperation is never a good approach towards hiring. But desperation hiring is, more often than not, a terrible way to staff your kitchen. Do you really want to work in an operation where desperation is the primary motivation for hiring? Yes, let’s start there.

Uniforms 447

Uniforms Hiring Consumer Goods Communication 447

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Orientation and training ($820.96): Onboarding are training are costly and time consuming. You may think that hiring quickly can prevent a lapse in service.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

SEPTEMBER 16, 2020

“The good ol’ days” is a strong sentimental feeling. You still have to provide an experience, even though it has become harder (but not impossible) to do and there are some venues already very good at it. Yelp Enhanced Listings: Yelp is another highly used tool by the consumer. Impressions are everything.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

JULY 12, 2023

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. 57 percent of consumers aren’t confident that a busy store will take their order correctly. 57 percent of consumers aren’t confident that a busy store will take their order correctly.

Customer Experience 418

Customer Experience Food Order Consumer Goods Online Ordering 418

7 Shifts

AUGUST 18, 2024

Buying into a franchise can be a good option because it provides support and brand recognition. This could be a good choice if you find a business that is already established and has a loyal customer base. This will give you a good idea of their product and service. An alternative is to buy an existing bar that is up for sale.

Bar 370

Bar License Email Marketing Customer Service 370

Restaurant Business

JUNE 24, 2025

Probably not The Bottom Line: The fast-casual Mexican chain remains a shockingly good value and its first-quarter sales slowdown was not out of the ordinary. Continue to Site >>> Menu Former Red Robin CEO G.J.

Leadership 232

Leadership Food Fast Casual 2025 232

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. Consumers at-large prefer independent restaurants to chains, so diversifying the types of restaurants under your management can give diners more of what they love. Making the right restaurant hire is more important than ever. Sometimes less is more.

Management 370

Management Management Document Hiring 370

Restaurant Business

JUNE 11, 2025

The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers. The company recently hired Brian Wallunas, former CTO at Smokey Bones, as its first chief technology officer. “I Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

ChowNow

FEBRUARY 28, 2025

Consumers report that 24.4% New hires need to be onboarded on multiple systems, and experienced staff members must continuously switch between apps, which affects productivity and increases stress levels. A good consolidation tool needs to be able to combine orders from multiple delivery platforms into a single dashboard.

Delivery 195

Delivery Online Ordering Customer Service POS 195