Modern Restaurant Management

SEPTEMBER 23, 2024

The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs. This is especially the case if training takes place before a busy service. A more effective approach involves customizing training programs to meet needs.

Training 450

Training Kitchen Safety Food Safety Front of House 450

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. In fact, 76 percent of employees say that a company would be more appealing if it offered additional skills training to its staff.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

The Rail

JANUARY 3, 2025

This ever-changing nature makes training your staff that much more important, as your success hinges on the performance of your team. For example, training employees to not waste food and other resources is a growing priority for restaurants seeking to minimize environmental impact while maximizing efficiency.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

NOVEMBER 1, 2024

In the Taylor Farms recall, there’s been widespread communication explaining what happened, where it happened, and what to do if a trading partner has any contaminated products (destroy them) or if consumers suspect they may be ill from eating the impacted products (seek medical attention). Plan and prepare with training partners.

Supplies 419

Supplies Food Supply Point of Sale Communication 419

Modern Restaurant Management

MAY 14, 2025

Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas. Mental Health Support Offer resources and support for employees’ mental health, such as employee assistance programs (EAPs), counseling services,andmindfulness training.

Serving 373

Serving Workshop Training Education 373

Modern Restaurant Management

FEBRUARY 24, 2025

Transparent Communicating of Cancellation Policies Having a clear cancellation policy is essential for businesses aiming to prevent revenue loss from no-shows, but it is just as important to communicate the policy effectively. Avoiding overly complex legal jargon is also crucial when communicating the policy.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

APRIL 23, 2025

Prioritize Staff Training : Restaurants should prioritize structured alcohol service training to ensure employees can effectively identify and mitigate risks. Team-wide training should be conducted at least annually and after an incident occurs to reinforce responsible alcohol service practices and ensure staff remain prepared.

Serving 377

Serving Restaurant Law Employee Relations Insurance 377

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. In terms of training format, the possibilities are virtually endless.

Training 449

Training Front of House Kitchen Safety Allergens 449

Modern Restaurant Management

MAY 16, 2025

Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point.

Front of House 251

Front of House Communication Back of House Fast Casual 251

Modern Restaurant Management

JANUARY 23, 2025

Open communication, recognition for hard work, and team-building activities can improve morale and make the job feel less overwhelming. Designate experienced staff to mentor new hires, handle onboarding, or run training sessions. Open communication is another cornerstone of a positive culture.

Operations 396

Operations Workshop Sustainability Inventory 396

Modern Restaurant Management

JANUARY 21, 2025

Open Communication : Maintain transparent communication with staff and vendors to foster a collaborative approach to managing cost challenges. Regularly train staff on safe egg handling procedures. As the operator of a business focused on eggs, how are you dealing with the stress of escalating prices?

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

NOVEMBER 22, 2024

This way, non-local employees can secure housing, managers have adequate time for training, and the business has ample runway to find the best employees for their needs. Effective, inclusive training should be a part of the onboarding process for all employees, but especially those who are new to the restaurant work environment.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. Safety training is key to helping restaurants reduce risk exposure associated with foodborne illnesses and occupational injuries.

Training 419

Training Food Safety Employee Relations Insurance 419

Modern Restaurant Management

OCTOBER 17, 2024

Second, in the kitchen, training is a critical component of a safe workplace. Owners and operators should ensure team members are trained to safely use all equipment. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

MARCH 20, 2025

Investing in regular staff training is also essential. Modern tools can assist in managing the delivery operations for your catering business and tracking performance, while also providing ongoing training and support to drivers to ensure your brand is properly represented. Break down each step from order placement to delivery.

Catering 354

Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

APRIL 28, 2025

Here’s how to get everyone on the same page: Train your managers to document early and often. Train your managers —especially on documentation and communication. With the right systems, training, and partnership between HR and operators, you can respond confidently, protect your business, and save time and money.

Document 342

Document Coaching Audits Training 342

Modern Restaurant Management

MAY 27, 2025

All external communications should be reviewed by legal counsel who understand both the regulatory requirements and liability implications. With limited IT training and high employee turnover common in restaurants, staff may be vulnerable to sophisticated tactics such as emails impersonating managers or vendors.

Insurance 283

Insurance Document Employee Relations 2023 283

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 2 – Give Employees Training and Education Opportunities. 2 – Give Employees Training and Education Opportunities.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Goliath Consulting

JUNE 8, 2025

Train staff on best practices for rotating and cooling ingredients quickly to stay compliant with food safety guidelines. Communicate and Check In Often The fastest way to spot a summer issue? Encourage open communication and regular check-ins with your kitchen crew. Stagger breaks so everyone has a chance to rest and recharge.

Kitchen Safety 221

Kitchen Safety Seasonal Menu Food Safety Equipment 221

Modern Restaurant Management

NOVEMBER 20, 2024

Gaining trust from today's guests requires a steadfast commitment to safety protocols, and those protocols should be communicated to guests to demonstrate the brand’s commitment to safety. Our extensive data analysis reveals that effective prevention requires a synchronized approach to training and monitoring.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

Modern Restaurant Management

JANUARY 30, 2025

To provide expert guidance, we invested in analytics tools and digital marketing training to deliver precise targeting and measurable results. Ensuring alignment on business goals while preserving family harmony requires open communication and a shared vision for the company’s success.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

MAY 28, 2025

How should operators train their staff to look for signs of fraud? Holding staff meetings and informative training sessions is a great way to introduce the topic to employees. In recent years, fraud has become more refined and is conducted at greater scale – partly accelerated by AI.

Employee Relations 252

Employee Relations Beverage Customer Service Food Order 252

Modern Restaurant Management

DECEMBER 2, 2024

Also, take the time to regularly schedule refresher food safety meetings or mini-training sessions. This should outline steps for documenting complaints, investigating potential sources, and communicating the outbreak to health authorities. Communicate this with the health department ASAP.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

APRIL 3, 2025

When it comes to keeping a restaurant kitchen running smoothly, it’s important to have properly trained staff, reliable procedures and effective communication. These typically include videos, literature, wall charts and copies of operator manuals that can be an invaluable part of training and daily use of the machines.

Equipment 311

Equipment Food Back of House Food Order 311

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority. Shift that mindset.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JANUARY 2, 2025

AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. This not only ensures consistency across locations but also simplifies in-store operations and training.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Before ramping up operations, conduct training meetings with staff to discuss your restaurant’s protocol for reporting injuries and symptoms. Foster Good Hygiene.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576