Modern Restaurant Management

FEBRUARY 27, 2025

. “We’re thrilled to collaborate with Dylan, who is the perfect partner for us because she also combines a bunch of amazing things – she’s a talented and successful artist, basketball star, entrepreneur, activist, fashionista, and social media influencer. JA: Social media is huge for us.

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

MAY 27, 2025

Golden Corral's August 2023 network breach affected 183,000 current and former employees, with hackers accessing everything from Social Security numbers to health insurance details. All external communications should be reviewed by legal counsel who understand both the regulatory requirements and liability implications.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What does the Chipotle situation say about the power of social media to keep brands in check?

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

MAY 30, 2025

So, whether you're chatting with them on social media, helping them out through a live chat, or responding to an email, you should make it feel like a genuine conversation. Social media is perfect for this and can be helpful for responding to customer comments, doing live videos, or sending direct support messages.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

APRIL 8, 2020

." What are the most effective ways to reach customers and engage with them and the community? From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information. In challenging times, the more communication, the better.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Modern Restaurant Management

NOVEMBER 24, 2020

Does your dining room layout need a social distance inspired layout? Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Should you consider entering the food truck business?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

SEPTEMBER 16, 2020

Train staff to handle these calls well and keep people coming back. If they have outdoor dining and require all of their staff to wear masks and gloves, practicing social distancing in the restaurant, they should prominently display those things everywhere. Social Media : Social Media got more saturated with content when COVID hit.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MARCH 22, 2024

who will manage communications to different stakeholders, who will notify supply chain partners, etc.) Train your team. Employees must be Recall Ready, so train them about the process, explain what must occur, and instruct them to work swiftly, properly, and calmly in a recall situation. Communicate effectively.

Food Safety 472

Food Safety Social Media Food Supply Allergens 472

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

NOVEMBER 29, 2023

This can be achieved through a variety of tactics, such as media coverage, influencer partnerships and social media campaigns. Responding to customer feedback on social media, offering personalized experiences and creating original events are all PR strategies for building an engaged customer base.

Social Media 493

Social Media Employee Relations Food Safety Influencer 493

Modern Restaurant Management

NOVEMBER 25, 2020

As restaurants have been gradually permitted to reopen, they have new regulations to follow, including restricted onsite capacity, strict cleaning and disinfecting protocols, social distancing rules, and mandatory use of personal protective equipment (PPE). Communicate with Customers and Employees. Prioritize Training.

Food Safety 553

Food Safety Social Media Food Order Audits 553

Culinary Cues

MARCH 26, 2022

Once established – do not sacrifice what you have invested the time in developing. [] FAILING TO INVEST IN TRAINING. Training ALWAYS pays back in dividends. Train to your standards and be very clear. Every employee needs to be trained and most relish the opportunity to learn and get better at what they do.

Cash Management 464

Cash Management Social Media Restaurant Law Communication 464

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. One unhappy guest can spread horrible reviews about your restaurant across social media, which can decrease customer loyalty, sales and, ultimately, your reputation.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

ChowNow

APRIL 4, 2025

Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media. Leverage Social Media for a Stronger Brand Presence Social media platforms arent just for showing off your foodtheyre powerful tools for shaping how people see your restaurant.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. They are also trained when not to approach, such as an ongoing conversation, or the food just arrived. Incorporating a QR code can assist with ease of communication.

Technology 445

Technology Social Media Customer Experience Communication 445

ChowNow

FEBRUARY 28, 2025

Reviews are social currency, and they do more than just build trust with potential customersthey also signal to Google that people are visiting and engaging with your restaurant. Social media is a lot more exciting, but you have no control over who actually sees your content, and posts can get buried in a crowded feed.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

FEBRUARY 18, 2020

They learn, live, and socialize in this digital world, and they have strong feelings about brands and what they expect from them. They’re naturally eager adopters of emerging communication platforms. Develop an authentic brand flavor that stands out in their social media stream. In 2020, meet Gen Z where they live.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

APRIL 15, 2024

This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

JUNE 8, 2020

Common sanitation precautions being taken include lowered occupancy limits, mask requirements, and in-house social distancing. ” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Improve Team Communication. Entry/Exit.

FOH 507

FOH BOH Employee Relations Food Safety 507

Modern Restaurant Management

SEPTEMBER 1, 2020

Make Staff Training a Priority. The most successful operators make an early and ongoing commitment and investment in staff training. Contactless ordering and payment platforms will make it easier for your guests to communicate with you. Amp Your Social Presence with Ecommerce Features. Get Cozy with Your Data.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. If tables are sanitized between guests, how do you communicate this?

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

ChowNow

FEBRUARY 21, 2025

Promote this offer on your website, social media, and even in-store signage to encourage customers to make the switch. Owning your customers data means you control the link to communicating with diners directly, not third-party apps.

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

The Rail

APRIL 10, 2025

This shift is driven by growing environmental awareness, social media scrutiny, and increased access to digital information. From the aforementioned QR codes to artificial intelligence (AI) powered inventory systems, digital tools transform how restaurants manage, monitor, and communicate their supply chain practices.

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

The Rail

NOVEMBER 1, 2024

Virtual Reality for Training Staff When moving to a new location, restaurant staff may need to adjust to a new layout. It allows restaurant owners to train their staff on the new setup without requiring them to be there in person. This preemptive training reduces the learning curve.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

AUGUST 22, 2023

AI is everywhere: It’s pasted across headlines (like this one), trending on social media and the subject of conversations. They streamline communication and free up staff while reducing wait time for customers. This might include correlation of social media posts, to reviews, to point of sale metrics.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

Modern Restaurant Management

SEPTEMBER 11, 2023

Feedback Analysis Through AI-powered sentiment analysis tools, restaurants can process online reviews, social media mentions, and customer feedback to extract insights. Kitchen Operations AI-powered systems can streamline kitchen operations by automating processes and improving communication.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

MAY 24, 2022

Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Boost employee engagement with one another by creating a social media hub for the restaurant staff. Restaurants can be busy, scattered places. Build a network.

Front of House 520

Front of House Seminar Back of House Social Media 520

ChowNow

JANUARY 30, 2025

It communicates your purposewhy your restaurant exists, what makes it unique, and what emotional connection you want to build with your customers. This includes your: Logo Color palette Typography These elements all work together to communicate your personality and values. Consistency builds trust.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

The Rail

MARCH 31, 2025

Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations. This enables better communication mechanisms and employees can react quickly to stock or demand changes.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

APRIL 14, 2020

Communicate. Set up a clear line of communication for your customers to order grocery items. Add notifications on your website, delivery service sites, and social media platforms. And if you’re taking orders via phone, make sure your staff is trained to ask every person if they need grocery items for their homes.

Healthcare 468

Healthcare Front of House Social Media Website Management 468

Modern Restaurant Management

MARCH 11, 2025

Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. During COVID staff had to keep their distance from one another while still communicating properly to serve the clientele. – Stewart McClintic, Co-Owner of HQ98.com,

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 21, 2020

Nobody wants a crisis at their restaurant, but in these days of smartphones and social media, word of mouth travels fast. Go viral, and the crisis will spill across social media platforms, potentially reaching millions. Ideally, this person should be well-versed in talking to the media.

Management 333

Management Management Social Media Food 333

Culinary Cues

MAY 21, 2023

We are social animals who, for the most part, thrive on physical interaction. Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. Being social and relying on social media are two entirely different things.

Technology 416

Technology Social Media Back of House Front of House 416

Culinary Cues

NOVEMBER 20, 2020

It seems that every time I check my email or flip through postings in social media – there is another restaurant, food business, or culinary school preparing to close their doors. Those schools that self-evaluate and communicate effectively with the industry they serve will always be needed. PLAN BETTER – TRAIN HARDER.

Social Media 508

Social Media Education Email Marketing Healthcare 508