Perfect Daily Grind

MAY 28, 2025

Coffee prices have soared over the past few years, pushing roasters, independent cafés, and specialty coffee retailers into challenging territory. I spoke to Darleen Scherer at Black Sheep and Kirk Pearson at Project Zero Coffee to discuss the pros and cons of raising retail coffee prices and how price hikes could impact consumer behaviour.

Retail 80

Retail Pricing Café Consumer Goods 80

Modern Restaurant Management

OCTOBER 9, 2020

By the end of the month, nationwide retail walk-ins were at a paltry 27.1 As word of the virus spread in early March, the precipitous drops in retail traffic started before any stay-at-home orders were issued. Communicate, Communicate, Communicate. percent of the previous year’s figures.

Online Ordering 474

Online Ordering Email Marketing Social Media Retail 474

Modern Restaurant Management

MAY 30, 2025

But mass-merchant online retailers like Amazon can pull this off because that’s the type of market they’re in. Putting empathy first in your communications can make a real difference. Other businesses have much higher expectations when it comes to the balance between great digital experiences and human interaction.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

MARCH 10, 2020

.” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. That being said, we have been starting to plan responsibly for impacts in Europe, where we see food retail starting to be affected, “ he continued.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

APRIL 9, 2021

In businesses with high turnover – think, food or retail – managers spend a good portion of their time on hiring. Food and retail hiring in particular move extremely quickly and the market is competitive. Average turnover rate for restaurant and retail is 130 percent, though I’ve seen it as high as 220 percent.

Hiring 474

Hiring Management Management Retail 474

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. CRM allows restaurateurs to ensure their business stays top-of-mind with existing customers and should be a focus area in any digital marketing plan.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

MARCH 22, 2024

who will manage communications to different stakeholders, who will notify supply chain partners, etc.) Communicate effectively. Good communication – fast, accurate, actionable – is key to a successful recall. Then, when a recall occurs, stay calm, pull recalled products, and communicate effectively.

Food Safety 472

Food Safety Social Media Food Supply Allergens 472

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. A lot of people handle food before it’s given to customers.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

MARCH 31, 2020

Cybersecurity for restaurants is more important than ever because IT is an increasingly important part of both the restaurant sector and of retail more generally. Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

DECEMBER 9, 2021

Using the same platform, employees can communicate with one another to trade shifts as desired. As many as one-third of all retail and food service workers receive less than one-week’s notice of their work schedule. Replace Just-in-Time Scheduling with Predictive Scheduling. And 75 percent of U.S.

Customer Service 547

Customer Service Retail Food Safety 2021 547

Modern Restaurant Management

MARCH 17, 2020

Coronavirus is already affecting the economy, at least in the short term, with cancelled events, cruises and decreased visitors to retail stores. Crisis communication plan. Crisis Communication Plan. If you don’t have a communication and/or crisis management plan, now is the time to create one. Impact on employees.

Communication 340

Communication Food Supply Food Safety Retail 340

Modern Restaurant Management

FEBRUARY 20, 2025

Rich Communications Services (RCS) is quickly on its way to first complimenting and eventually replacing established Short Message Service (SMS) and Multimedia Messaging Service (MMS) as the standard messaging protocol. First, SMS messages often don't have the flair consumers are used to in other communication channels.

Marketing 251

Marketing Email Marketing Mobile Ordering Communication 251

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Customers want entirely personalized shopping experiences from retail to dining. Rethink Rewards.

Loyalty Program 508

Loyalty Program Mobile Ordering Customer Experience Online Ordering 508

Modern Restaurant Management

JANUARY 10, 2020

As an ever-growing wave of technological innovations has continued to change the game for many retailers, in particular, restaurants, so has the possibility of technology failure. In order to stay competitive while catering to new generations of hyper-connected shoppers, retailers are being pressured to innovate constantly.

Retail 296

Retail Customer Service POS Innovation 296

Modern Restaurant Management

APRIL 22, 2020

He is also the President of The National Association of Wine Retailers. As the largest rare wine retailer and wholesaler in the country, we work with fine dining restaurants all across the nation including many that are Michelin ranked, Wine Spectator Grand Award winners. " How is Benchmark helping restaurants that remain open?

Retail 411

Retail Seating Customer Service Supplies 411

Modern Restaurant Management

SEPTEMBER 15, 2021

Retailers are having a tougher time each month, as well. ” Food Retailing Report. percent growth in same-store sales, 80 percent of retailers surveyed said difficulties attracting and retaining employees is having a negative impact on their businesses. Among beauty shop owners, 59 percent struggled to hire help in July.

2021 447

2021 Retail Loyalty Program Online Ordering 447

Modern Restaurant Management

JUNE 10, 2021

We expect tactics such as third-party menu markups to continue in the restaurant space and encourage brands to communicate these perks to guests. E-commerce retailers like Amazon have emerged as data powerhouses in understanding how buyers search for CPG, when items need to go on sale, and how price sensitive consumers are.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

APRIL 8, 2020

Although celebrity figures like “Bar Rescue” host Jon Taffer recently told “Fox & Friends” viewers that his biggest worry for restaurants is “the premise of spacing continuing into the retail environment,” there’s going to be more that operators will need to evaluate. ”

White Paper 531

White Paper Seating Employee Relations Back of House 531

Modern Restaurant Management

DECEMBER 1, 2021

The best way to mitigate that risk is knowing how to perform recalls effectively through quick action and effective communication – it keeps customers safe, retains brand trust, and protects your restaurant’s bottom line. New Digital and Automated Strategies Can Help.

Management 491

Management Management Food Supply Food Safety 491

7 Shifts

NOVEMBER 24, 2024

What strategies do you use to communicate with servers effectively to manage seating flow? Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. How would you relay a guest complaint to the manager? First impressions matter.

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

MAY 5, 2021

In fact, 62 percent of adults reported having shopped at a brand, retailer or restaurant for the first time in the past year due to a coupon or discount. Retail received the highest ratings for positive online experiences (34 percent excellent; 7 percent poor), followed closely by banking (26 percent excellent; 7 percent poor). ?

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

AUGUST 19, 2020

The third, and often underestimated factor, is communication with suppliers. Now is the time when retailers can actively chat with suppliers and get all of the information that they can later relay to their consumers. Would you like to travel to the Veneto region or to Napa Valley in your glass today?

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

OCTOBER 8, 2024

Both brands take a people-centric approach, intentionally embedding soft skills like communication, teamwork, and resilience into hiring, training, and management practices. From there, I spent over a decade working in various restaurant and retail roles, learning the ins and outs of the hospitality sector.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Sling

SEPTEMBER 13, 2022

Effective retail management requires a vast array of skills. We’ve created a guide to retail management including the specific skills you need to be successful as both a manager and a leader. We’ve created a guide to retail management including the specific skills you need to be successful as both a manager and a leader.

Retail 144

Retail Management Management Point of Sale 144

Modern Restaurant Management

JUNE 23, 2022

Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. To stay competitive, the majority of restaurants and retailers moved beyond in-store transactions to adopt more technological methods such as online ordering, curbside and in-store pickup as well as delivery services.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

SEPTEMBER 1, 2020

All over the US, both restaurants and retailers are experiencing supply chain shortages. Whether you add an in-house delivery service or need people to manage two-way text communication, having staff in place to fill in the gaps will make a huge difference. Work on Your Supply Chain. So, use this time wisely. Keep People Working.

Supplies 492

Supplies Seasonal Menu Back of House Magazine 492

Modern Restaurant Management

NOVEMBER 9, 2021

This expectation has only grown stronger in a world now shaped by the pandemic and its impact on how we communicate and share information with others. From access to healthcare benefits to childcare, tuition savings, or perks like discounts at notable retailers, employees are more actively seeking a holistic rewards package.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Sling

FEBRUARY 3, 2022

Creating a good retail schedule is one of the most important jobs you will face as a manager. To help you in that regard, the management experts at Sling have compiled tips for setting up an effective retail schedule in the shortest amount of time possible. How To Create The Best Retail Schedule.

Retail 146

Retail Employee Relations Communication Document 146

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). A lack of communication is possibly the most overlooked problem affecting the supply chain. Communication. Operators should constantly be communicating with their suppliers.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

MARCH 16, 2023

Every visit to a retail location is a potential music touchpoint— and restaurants are one of the most regularly visited locations. The strategic selection of music can help communicate and strengthen a brand’s identity, influence customer behavior and increase sales. Consumers in the U.S.

License 473

License Loyalty Program Customer Experience Customer Service 473

Modern Restaurant Management

MAY 31, 2023

According to the National Retail Federation , consumers spent approximately $20 billion in 2022 on this annual day dedicated to Dad and it was celebrated by nearly 76 percent of the population. Actively Communicate with Loyal Customers It’s important for restaurants to share their Father’s Day specials with everyone.

Marketing 442

Marketing Email Marketing Online Ordering Specials 442

Culinary Cues

AUGUST 14, 2020

It’s true of great restaurants, great retail stores, great investment firms, exceptional banks, small auto dealerships, and even local government offices. Small, personal and people first always shines above large and business first.

Small Business 447

Small Business Leadership Customer Service Café 447

Modern Restaurant Management

MARCH 31, 2023

The information required varies depending on the type of supply chain activities a company performs, from harvesting or production of food through processing, distribution, and receipt at retail or other points of service. The cases are shipped to a distribution center and then to retail outlets or restaurants.

Food Safety 450

Food Safety Food Food Supply Supplies 450

Modern Restaurant Management

APRIL 2, 2020

REED is providing COVID-19 communications counsel at zero cost to businesses who lack this resource. The team will act as a sounding board and give feedback and input as you work through your communications and marketing challenges associated with this pandemic. For more information, visit click here. To learn more, click here.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

APRIL 18, 2025

For instance, an AI manager could be instructed to automatically change door security codes every 30 days but that simple shift could have serious consequences if it is not properly communicated to staff, e.g. in the event of a fire.

Food 221

Food Kitchen Safety Food Order Food Safety 221