ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps. Managing reservations and walk-in traffic can be one of the trickiest parts of running a restaurant.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

7 Shifts

DECEMBER 18, 2023

It also gets rid of those frustrating sticky notes all over your POS. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

MAY 30, 2025

Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions can often feel cold or disconnected. This includes setting up online ordering and delivery systems, releasing mobile applications for reserving tables, and digitizing their menus.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Harbor Touch

MARCH 2, 2025

Thats what smart communication tools bring to the table. Between juggling reservations, keeping the kitchen humming, and making sure guests leave with a smile, theres a lot on your plate. Smart communication tools step in to lighten the load. At Harbortouch POS Software , were all about making this work for you.

Communication 78

Communication Operations Back of House Inventory 78

ChowNow

MARCH 7, 2025

POS Data : Every in-store and online transaction provides insights into order history, average spend, most popular menu items, and peak sales times. Reservations & Waitlist Data : Helps track guest visit frequency, dining preferences, and peak reservation times. The most common types of customer data restaurants collect.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

JULY 12, 2022

Restaurant tech has come a long way in the last few years, and can now do it all, including throttling online orders, communicating accurate pickup times to customers, providing contactless payment and ordering options like QR codes, and so much more. It’s important to note that not all online ordering platforms are created equal.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Lavu

MAY 9, 2025

Canceling a POS contract can be frustratingespecially when unexpected fees or complex terms get in the way. If you’re looking to cancel Toast POS contract without penalties, you’re not alone. Whether you’re switching to a more flexible POS or simply reevaluating your tech stack, this 2025 guide has you covered.

POS 78

POS 2025 Equipment Customer Service 78

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation.

Management 352

Management Management Operations Mobile Ordering 352

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. For example, a Christmas Sweater Party email informs guests of the event while also encouraging them to make a reservation.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

APRIL 21, 2022

Roy Phillips (RP) : 20 years ago it was all about the point of sale (POS). We started doing to-go orders but that was still through your POS. In 2005 when I started, we had OpenTable for reservations and a POS, but that's about it. What was restaurant technology like 10-20 years ago? Bo Davis and Roy Phillips.

Technology 493

Technology 2005 Mobile Ordering Point of Sale 493

Modern Restaurant Management

JULY 22, 2021

The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders. POS systems already collect most of information on sales, inventories, staff, etc. automatically and turn them into invaluable reports.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Squirrel Systems

JUNE 11, 2025

To meet these demands, many operators are turning to cloud POS systems —a powerful technology that improves guest satisfaction from the first interaction to the final payment. A cloud POS system delivers high system uptime through secure, wireless connectivity and real-time syncing, reducing the risk of downtime during peak service.

Hotels 66

Hotels POS Dietary Restrictions Loyalty Program 66

Culinary Cues

MAY 16, 2022

There is a level of non-verbal communication that defies explanation – communication that keeps everyone in sync, seemingly knowing what every person in the team is doing or is about to do so that work flowed with precision and grace. As excited as he was, right now his focus was on tonight’s 200 reservations. Here we go!

Café 441

Café Front of House Point of Sale Back of House 441

Lavu

APRIL 25, 2025

If youve ever wondered how does a POS system work , youre not alone. A modern Point of Sale (POS) system is more than just a cash registerits the central hub that powers day-to-day business operations. In this post, well break down how does a POS system works and why its essential for restaurants, cafes, and other growing businesses.

POS 78

POS Point of Sale Cash Management Mobile Ordering 78

Modern Restaurant Management

MARCH 31, 2020

At around the same time, 160 Applebee’s restaurants found malware on POS systems. The first is to ensure that all of your internal communications are encrypted using a high-quality VPN. The malware was designed to steal customer names, credit card numbers, and verification codes. Secondly, make sure that you secure your website.

Website Management 509

Website Management Retail Small Business Online Ordering 509

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. A wide-ranging industry report from Toast included a section on restaurant technology trends, noting that 82% of restaurants were using a POS, followed by 56% using payroll software.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MARCH 20, 2024

To build consistency, establishing clear systems and processes is a key imperative – whether it’s the tech stack (POS systems) or in operations (labor efficiency, food waste). If there is significant variability in key metrics across locations and markets that isn’t easily explainable (e.g.

2024 450

2024 Cash Management Food Sustainability 450

7 Shifts

AUGUST 20, 2020

If you’re one of the one in four restaurateurs who only uses a POS system, you may want to consider expanding your tech stack. Make sure that the products you choose integrate with your POS for maximum impact! Benefits: Online ordering platforms that integrate with your POS can send orders from your website to your kitchen.

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

SEPTEMBER 14, 2022

Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff. Inventory Management: Integrating inventory with your point of sale (POS) systems is an essential AI capability that every restaurant needs. Role of AI in Front of House.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

7 Shifts

NOVEMBER 3, 2021

This means access to things like: Unauthorized access to POS data. The most important ones for restaurateurs and operators to be aware of are: POS Data. As the tech heart of most restaurants, the POS is the most important thing to lock down to ensure that your restaurant cybersecurity is airtight. More on this below!).

POS 370

POS Audits Loyalty Program Information 370

Lavu

MAY 30, 2025

There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively. Restaurant POS systems can be utilized to track and analyze table turnover data.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

7 Shifts

OCTOBER 9, 2019

Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service. There are customer recognition POS system s that can help you adopt multiple customer engagement tools, including loyalty programs. The graph trend speaks for itself.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season. Sales: If the employee works a front-of-house role, review their upselling efforts in your POS.

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

7 Shifts

DECEMBER 18, 2023

It also gets rid of those frustrating sticky notes all over your POS. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly.

Management 195

Management Management Email Marketing Point of Sale 195

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. "Onosys is a valuable partner to join us to serve our extensive network of integrated technologies in POS and third-party delivery. ” Tyga Bites Launches.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Lavu

APRIL 4, 2025

Using data from POS systems, loyalty programs, and feedback forms, restaurants can create targeted promotions and build long-term loyalty. Implementing personalized restaurant marketing strategies with tools like Lavu POS can enhance customer satisfaction and drive business growth. favorite dishes, dining frequency).

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

7 Shifts

AUGUST 20, 2024

Implementing online reservations, optimizing your dining area’s layout, and training staff about efficient practices are some strategies you should apply in your restaurant. To address this, they implemented SevenRooms’ online reservation system, which allowed them to notify guests of available tables via text or email.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

MARCH 10, 2022

Reservation software keeps your hosts organized, review sites provide you with actionable feedback on your performance, and staff management software keeps your team in sync with auto scheduling. Team Communication. It's arguably the go-to platform for diners looking to make a reservation. Try 7shifts for Free. Apple | Android.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. In order to foster a more local food economy, we foresee restaurants working more closely with suppliers and vendors to communicate to diners the source of their ingredients.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

NOVEMBER 11, 2019

Seamless Communication Between Properties : When staying at a hotel with multiple properties, 29 percent expect their preferences and guest profile to be easily communicated between properties. This announcement today marks another significant milestone in the rapid evolution of PAR Technology. ” US Foods Scholars.

Travel 297

Travel Food Hotels Loyalty Program 297

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. If you’re new to the restaurant, let the staff help you get familiarized with the POS, the opening and closing procedures, or the restocking routine. Communication is key in every part of the restaurant business.

Management 285

Management Management Communication Back of House 285

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MARCH 16, 2022

You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like. Communicate Company Goals and Values. For example, team communication software ensures employees can communicate with you and with each other in one central app.

Front of House 370

Front of House Back of House Communication Customer Service 370

7 Shifts

FEBRUARY 15, 2024

Depending on the solution you choose, this software could include features that help with employee management, inventory tracking, POS capabilities, payroll, and more. POS system If a business with a bar isn’t using any other kind of management software, chances are they’re at least using a digital point-of-sale (POS) system.

Inventory 195

Inventory Bar Management Management 195