Modern Restaurant Management

NOVEMBER 1, 2024

McDonald’s Quarter Pounders were temporarily removed from the menu across 13 states due to E. Additionally, when businesses operate in silos, the lack of a consistent data set, complimentary communication messaging, or synchronized management tools between trading partners make recall efficiency and monitoring difficult to track.

Supplies 419

Supplies Food Supply Point of Sale Communication 419

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. I offered several suggestions from our allergy-friendly menu and explained the ingredients to them.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Restaurant operators should limit significant menu price increases, explore value menus when possible, and avoid implementing any sneaky service charges.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

ChowNow

MAY 9, 2025

When youre updating your online menu or online ordering system, its tempting to just copy over the dish names from your restaurant menu and call it a day. Well-written menu descriptions dont just tell guests whats in a dish; they entice customers, set the tone for your brand, and can increase sales. Is your pasta handmade daily?

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

NOVEMBER 14, 2024

menu, hours, etc.), These agents are naturally sounding conversational assistants made to be intelligent with a restaurant operators’ intended processes, logic, and information – Not to be mistaken with IVR technology when waiting to hear a robotic menu of options represented by pressing a number 1 through 8.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

NOVEMBER 8, 2024

Include some details, such as specific menu options or a signature craft cocktail, in the narrative. Place clips of your menu or the restaurant scenery throughout the video to entice viewers while they listen to the customer’s story. Maybe your restaurant offers cuisine they’ve never tried before.

Marketing 450

Marketing Social Media Email Marketing Customer Experience 450

Modern Restaurant Management

DECEMBER 30, 2024

This reduces waste and ensures menu availability, even during busy periods. However, inconsistencies across platforms and unanticipated errors, such as unavailable menu items or out-of-sync systems, often frustrate customers. Menu innovation has become a key way to deliver value.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

OCTOBER 29, 2024

The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance of storytelling and upleveling brand creative.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

JANUARY 17, 2025

There is an opportunity for restaurant operators who want to embrace the GLP-1 movement by focusing on portion sizes and crafting "GLP-1-friendly”menu items, Sally Lyons Wyatt, global executive vice president and chief advisor, Circana, told Modern Restaurant Management (MRM) magazine. "By

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

DECEMBER 6, 2024

This direct communication lets us announce new menu items, special discounts, upcoming events, and more, keeping customers informed and excited about what’s happening at Health Nut. To truly connect with a local audience, creativity and community involvement are key.

Marketing 445

Marketing Social Media Loyalty Program Email Marketing 445

Modern Restaurant Management

JUNE 17, 2025

Intentional Menu Engineering Tapping into seasonal menus and limited time offers (LTOs) requires thoughtful, intentional planning. At Sweet Paris, our strategic seasonal LTOs leverage ingredients that are executable and maintain operational ease while tapping into flavors that are trending and pair well with existing menu offerings.

Seasonal Menu 251

Seasonal Menu Loyalty Program Back of House Customer Experience 251

EATER

OCTOBER 21, 2024

Instead, you’ll see signage about the health benefits of plant-based eating — the “primary drivers of consumer choice are personal benefit,” says Goldman — and the menu board, designed like any one in other fast-food chains. The bottom of the Yang’s Kitchen menu notes to diners, “We are working with Zero Foodprint to restore the planet.”

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Goliath Consulting

JUNE 8, 2025

Refresh Your Summer Menu with the Line in Mind Swap in seasonal items that require less time on the stove or fryer. Communicate and Check In Often The fastest way to spot a summer issue? Encourage open communication and regular check-ins with your kitchen crew. Stagger breaks so everyone has a chance to rest and recharge.

Kitchen Safety 243

Kitchen Safety Seasonal Menu Food Safety Equipment 243

Modern Restaurant Management

JUNE 23, 2025

Restaurants should proactively market high-margin family packs, special menus, and pre-order catering options to capitalize on these peak periods. He adds that data also suggests a strong demand for items like BBQ and burgers during Father's Day, providing valuable insights for menu planning.

Catering 282

Catering Delivery Specials Online Ordering 282

Modern Restaurant Management

DECEMBER 27, 2024

By incorporating game-like elements—such as earning points for trying new menu items or completing a “dine around the world” challenge featuring international dishes—restaurants can make loyalty programs more fun and engaging. Gamification is another effective strategy. Transparency is key.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

JANUARY 29, 2025

Restaurants, food manufacturers, and consumers are all feeling the strain: Restaurants and Food Manufacturers : Higher egg costs force businesses to adjust menu pricing, seek alternative ingredients, or absorb financial losses. Enhance Transparency and Communication Consumer trust is vital, especially during periods of price instability.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

JUNE 3, 2025

This will also allow the operator to concentrate on the operational and menu aspects, ensuring that both customer service and menu innovation remain exceptional and continuously evolving. In what ways should restaurants be tapping into AI for marketing? Restaurants should tap into AI for marketing in a few key ways.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

NOVEMBER 14, 2024

" Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

MARCH 3, 2025

The restaurant needs cohesion, from signage to menu design to uniforms. All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. This is also typically when we decide on the restaurant’s name.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

MAY 12, 2025

This includes: Reexamine the Value Equation : With 40 percent of all respondents saying they're spending less on dining out, restaurants must clearly demonstrate the value behind every menu item. And how do we communicate that clearly to a cost-conscious, convenience-driven customer? That doesn't always mean lower prices.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Modern Restaurant Management

JULY 1, 2024

There are a number of proven strategies for being proactive about possible supply chain shortages including menu optimization, building partnerships and LTO maximization. A large part of my focus is finding ingredients that can be used across the entire menu. We're mindful of creating synergy between our menu items.

Supplies 427

Supplies Seasonal Menu Retail Food Supply 427

Modern Restaurant Management

JANUARY 2, 2025

AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. While pizza remains a category leader in delivery, due to its durability and ease of transport, 2025 will see a greater emphasis on making other menu items travel better, too.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

MAY 19, 2025

With the right tools, operators can manage staff schedules, streamline kitchen communication, monitor inventory levels, and analyze sales trends all in one place. AI-powered analytics are giving operators clearer visibility into their performance—from tipping patterns and top-selling menu items to bottlenecks in service flow.

Hospitality 305

Hospitality Front of House Back of House Food Order 305

Modern Restaurant Management

NOVEMBER 26, 2024

But what if your menu was telling your guests something about luxury? In the January 23, 2024 New York Times article,“The Menu Trends That Define Dining Right Now,” the publication gathered 121 menus from restaurants all over the United States. Fewer choices communicates exclusivity, which drives up customer value.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

JUNE 6, 2025

Naturally engaging for the senses, videos attract attention in a sea of content, get diners interested in your menu, and encourage visitors. Showcasing New Menu Items and Specials Several aspects of the restaurant experience affect the guest’s perception, but the menu is arguably the most important.

Marketing 221

Marketing SEO Influencer Events 221

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

The Restaurant Group

DECEMBER 1, 2024

Introducing new menu items is more than just adding dishes to your offerings—it’s about crafting an experience that captivates your guests and keeps them coming back for more. A well-planned new menu launch not only boosts customer engagement but also reinforces your restaurant’s brand identity.

Menu 88

Menu Social Media Loyalty Program Seasonal Menu 88

7 Shifts

NOVEMBER 15, 2024

How would you recommend menu items to guests to enhance their dining experience? Have you ever handled a situation where a customer asked for a dish not on the menu? What techniques do you use to upsell menu items or drinks? They should also be able to communicate with kitchen staff and the team clearly. What did you do?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

FEBRUARY 9, 2021

Make Your Menu the Main Course. Whether you are offering a special Valentine’s Day prix fixe menu for two or romantic carry out options, your offerings need to be easily accessible to customers looking for local dining options.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

JULY 12, 2022

Review and Revise Your Menu Offerings. Before Restaurant Week kicks off, craft a menu that is friendly to both your bottom line and your customers. This way, you can encourage guests to return when your menu isn’t discounted while also encouraging employee retention by showcasing your kitchen team’s talents and creativity.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

OCTOBER 30, 2024

Several restaurant brands, chains and independents are doing a good job of giving their guests options within a price point while at the same time introducing new innovations to their menu. Restaurants will need to maintain a strong innovation pipeline and focus their communications on value, taste, experience, and convenience.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience Pricing 251

Modern Restaurant Management

OCTOBER 14, 2022

Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. On the Menu. Your menu should very clearly convey which foods contain certain allergens. This will help them continue to become comfortable with the menu ingredients and prevent potentially harmful incidents.

Allergens 474

Allergens Kitchen Safety Front of House Food Safety 474

Modern Restaurant Management

SEPTEMBER 1, 2020

Just because they can order on their own, it doesn’t mean they don’t need your support navigating the menu or finding something new to experience. Depending on your guest demographic, you may find a significant segment still prefers to browse a paper menu. Feel free to provide disposable menus.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

NOVEMBER 15, 2022

Due to many factors including inflation and supply chain challenges, restaurant owners and operators have been faced with tough choice about raising menu prices. To do this, restaurants will either need to use lower cost food items or raise menu prices. Another way to introduce price increases is to introduce new elements to the menu.

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

Modern Restaurant Management

MAY 2, 2025

Smart Communication Tools for Staff Coordination : These platforms streamline communication between front and back-of-house teams, preventing delays and reducing the need for constant face-to-face interaction during busy shifts.

Technology 251

Technology Mobile Ordering Front of House Back of House 251