7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. We're a prix fixe menu.

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

NOVEMBER 12, 2020

For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Here are some sample guidelines for in-person communication while at work: There’s no such thing as over-communication. Be thorough in your communication.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

Management 195

Management Management Email Marketing Point of Sale 195

Modern Restaurant Management

MAY 8, 2024

Today’s ordering software can instantly suggest menu items based on order history, remind customers of their rewards point balance, and tell them the exact time their meal will be ready. Particularly at QSRs, there is indication that customers may welcome entirely AI-driven FOH experiences. Why retain the middleman?

Front of House 188

Front of House Mobile Ordering Customer Service FOH 188

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 185

Hospitality Front of House Leadership FOH 185

7 Shifts

MAY 11, 2020

You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. The ways in which you schedule staff will depend on what sources of revenue you’ll be focusing on—delivery & takeout mean more BOH staff, but on-site dining will mean balancing it out with FOH staff and managers.

BOH 368

BOH FOH Food Safety Equipment 368

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Cooking specific menu items. Communication.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MARCH 27, 2020

If your restaurant does decide to go the takeout and delivery route: Is your restaurant’s menu optimized for takeout? Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? How to communicate your COVID-19 restaurant closure. Do you have takeout packaging in stock?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Can they view your menu online? Customer communications – Email and Text. Most simply do not have the time needed to research digital marketing strategies, let alone implement them.

Marketing 199

Marketing Social Media Mobile Ordering Website Management 199

7 Shifts

MAY 31, 2021

By relying on historical sales data, you can get a better grasp on how many of which menu items might be sold in a given day, month, holiday, or season. For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. Improve Employee Communication.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. I turned to him in that moment and said, 'Name any item on that menu.'” Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. At the table, guests can use QR codes to access the menu. ?

Management 186

Management Management BOH Front of House 186

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. In fact, the automating and upselling that occurs through predictive digital menus can lead to better management of inventory levels, preserving shelf time on low stock items, say onion rings, and recommending overstocked items such as fries. One precedes the other.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Point of Sale Back of House 78

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication In the 7shifts study mentioned above, employees who were at risk of leaving their jobs cited better communication from their managers as a reason they would stay. Everyone is shouting orders and requests.

Management 285

Management Management Communication Back of House 285

7 Shifts

NOVEMBER 29, 2022

Everything was built into the menu price. I wanna point out, part of the challenge was that building everything into the menu price for an Asian restaurant was met with pushback that an ethnic restaurant needed to be a little cheaper. Keep communication flowing. Ksenia Adams said keeping communication open is vital.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Restaurant365

MARCH 25, 2020

Adjusting how you get your menu items in front of customers could help curb the drop in your sales numbers due to the COVID-19 pandemic. When your customers want to know if they can still get your delicious menu items through takeout and delivery service even if they can no longer dine in, the first place they’ll check is your website.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

Modern Restaurant Management

APRIL 8, 2020

Again, you are providing the guest with more control over their environment and communicating an effort to reduce the spread of germs. Though it seemed as though this trend had passed its peak on the trend curve, it will rise again due to how effectively it communicates cleanliness. Nori Noodles' FOH cleaning checklist.

White Paper 209

White Paper Seating Employee Relations Back of House 209

The Restaurant Times

MARCH 13, 2023

The Back of House Lingo The hustle and bustle of the back-of-house, the chaos that sustains the front-of-house (FOH), and the sheer urgency, mingled with various types of noises, create a different word in and of itself. Okay, not a complete language per se, but some code words that make communication easier.

Back of House 52

Back of House BOH Front of House FOH 52

Hot Schedules

MAY 21, 2020

How the COVID pandemic forced them to update operations, sanitation, communication and much more. We will also be streamlining our menu and reevaluating the way we’re scheduling/staffing.”. David added, “We made a to-go menu based on availability of products we could get in house. We can apply it to get the numbers up.”.

Back of House 148

Back of House Employee Relations FOH BOH 148

Modern Restaurant Management

MARCH 25, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. At the table, guests can use QR codes to access the menu. ?

Management 88

Management Management BOH Front of House 88

The Restaurant Times

JANUARY 13, 2021

From the customer base to the restaurant menu, you must have a baseline to compare with post-rebrand. Does the restaurant menu need an upgrade? Consider adapting the menu to customer tastes and preferences. If a particular ingredient is adding to the overall costs, consider replacing it in your new menu.

Marketing 104

Marketing Social Media FOH Customer Service 104

7 Shifts

SEPTEMBER 15, 2020

Keeping open communication with your team builds trust and improves your leadership qualities. Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. Download it for free now.

Management 195

Management Management Download Leadership 195

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. Doing so can help improve the efficiency and effectiveness of both your back-of-house ( BOH ) and front-of-house (FOH) teams. Here’s how to achieve that. There are many ways to do this, but consider starting by working on yourself first.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Cheetah

SEPTEMBER 4, 2019

More importantly, shared terminology improves communication among staff and helps speed up the entire operation, from the host stand, to service, and in the kitchen. Front of the House Terms Front of the house (FoH) is literally the front of the restaurant, including the waiting area, the bar, and the dining area.

Front of House 106

Front of House FOH Back of House Customer Service 106

Sling

MAY 9, 2021

The customers can then use those points to purchase perks or items from your menu (e.g., 5) Secret Menu. Another perk that return customers love is the secret menu. Create a secret menu that only those customers with a certain number of loyalty points can order from. 3) Train FOH Staff On Your Loyalty Program.

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Apicbase

MARCH 28, 2024

Here are some eye-opening findings: The National Restaurant Association found that 53% of restaurants report they cut menu items because of higher food costs 53% of successful operators cite food costs as their number one challenge A study by Champions 12.3

Management 52

Management Management Point of Sale Kitchen Safety 52

Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) This information should be communicated when the guest makes their reservation. Marked spaces to eat or drink. Tables separated further apart (this will vary based on federal, state and local guidelines).

Outdoor 199

Outdoor Fine Dining Dine-in FOH 199

Touch Bistro

MARCH 25, 2021

Here’s an overview of the process: Complete all necessary paperwork Set up direct deposit Communicate restaurant guidelines and policies Explain staff scheduling policies Set up new hires in your staff systems Provide hands-on menu training and tasting Provide mentorship and shadowing opportunities Give constructive feedback.

Hiring 52

Hiring Employee Relations FOH BOH 52

Modern Restaurant Management

DECEMBER 28, 2020

Brands are now realizing they can no longer rely on paid media and traditional methods of communicating with customers. Online brands like Amazon long ago discovered the tremendous value of owning first-party data and being able to communicate easily and personalize messages and offers to customers.

2021 193

2021 Kitchen Safety Food Safety Mobile Ordering 193

Restaurant365

DECEMBER 1, 2021

Guests at the Coeur d’Alene location find the same delicious menu paired with 32 beers on tap and a great wine selection, offered in a casual space for watching sports. “Communication between the candidate and the manager is definitely a lot easier now,” he said. .

Hiring 78

Hiring Demo Communication Back of House 78

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. For example, being personable and communicative lends itself much more closely to a server job than a busser job. Your ability to stay organized.

Customer Experience 398

Customer Experience Website Management Hiring Back of House 398

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference? A Guide For Managers June 2020 How Do I Manage Millenials?

Article 78

Article 2023 2022 2021 78

Sling

DECEMBER 24, 2020

Hiring a social media marketing manager can take a lot of the burden off the FOH/BOH managers — or management in general — and give them more time to focus on perfecting the day-to-day operations of the business. With Sling, you can schedule faster, communicate better, and organize and manage your workforce from a single, integrated platform.

Social Media 78

Social Media Marketing Customer Service Hiring 78

Restaurant365

MARCH 12, 2021

Guests at the Coeur d’Alene location find the same delicious menu paired with 32 beers on tap and a great wine selection, offered in a casual space for watching sports. “Communication between the candidate and the manager is definitely a lot easier now,” he said. .

Hiring 78

Hiring Demo Communication Back of House 78