Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? How and why are loyalty programs evolving? Loyalty programs are made to cater to customers' ever-changing needs and expectations.

Loyalty Program 419

Loyalty Program Customer Experience Customer Service Mobile Ordering 419

Modern Restaurant Management

DECEMBER 9, 2020

Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Case in point: the Pret A Manger program costs $26.60 Customer Connections. Individualized Interactions.

Loyalty Program 484

Loyalty Program Customer Service Consumer Goods Online Ordering 484

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. For external audiences, spotlighting your commitment to food safety will also help increase consumer trust and loyalty, as well as positive reviews and referrals.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

The Rail

APRIL 6, 2025

Understanding consumer loyalty psychology can enable restaurants to create systems supporting recurring business and assist in overcoming financial difficulties. The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

JUNE 12, 2023

Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance. Sustainable sourcing is one social responsibility initiative that resonates with Gen Z. Reducing waste, whether food or packaging, is another initiative that appeals to them.

Social Media 419

Social Media Loyalty Program Communication Website Management 419

Modern Restaurant Management

OCTOBER 1, 2020

Ever since the pandemic began, the restaurant industry has been in a sustained state of pivot. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

Modern Restaurant Management

MARCH 11, 2025

What used to be a basic employee benefit plan for only full-time workers has since changed to personalized benefits such as daycare assistance and mental health programs for both full-and part-time employees. Restaurants that tell a compelling story, offer meaningful engagement, and create purpose-driven experiences earn lasting loyalty.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2022

Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results. Don’t be afraid to increase price. Your CPA can help with this.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

SEPTEMBER 16, 2024

By implementing a situational-based training program, Disney was able to define how and when you, as a front line “cast member” were empowered to step out of your normal role and interact with a park guest. ” It is also important to equip our leaders with the tools and training programs they need to grow and be successful.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. In fact, customers are even rewarded through generous loyalty programs and restaurants can improve the efficiency of its operations in the process.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 20, 2023

With growing awareness of climate change and sustainability, some restaurants were seen as lagging in adopting eco-friendly practices and minimising their carbon footprint. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

The Restaurant Group

MAY 31, 2025

These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. It Builds Customer Loyalty Regular, personalized email interactions maintain customer engagement.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Modern Restaurant Management

MAY 31, 2024

Additionally, 79 percent of adults agree working in the restaurant industry is valuable for professional development and that they still use those skills like teamwork, prioritization, communication, adaptability, and attention to detail.” What’s more, 37 percent of workplaces have made sustainable packaging a company requirement.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. Personalized communications aren’t creepy, they’re expected. Sustainability and healthy options rising in importance.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. In addition, there is an increasing emphasis on sustainability with our restaurant customers.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

APRIL 2, 2020

” The platform includes tools like email marketing, coupons, and a loyalty program that are built-in and ready to go. CHART, a non-profit association, is accepting donations to offset the cost of this program. The hashtag for this program is #BetterTogetherCHART. For more information, visit click here.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

SEPTEMBER 15, 2021

The “support local” movement that helped sustain several restaurants during the pandemic won’t be going away any time soon, with more Canadians purchasing and ordering from their local restaurants directly, and for items other than just takeout or delivery. ” Supporting Local. Paytronix Systems, Inc.,

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

JUNE 13, 2024

Marketing and Branding: Sustaining the Popularity of Classics Effective marketing and branding play a crucial role in sustaining the popularity of core menu items over time. Effective brand storytelling helps to strengthen emotional brand connections, reinforcing brand loyalty.

Seasonal Menu 309

Seasonal Menu Loyalty Program Innovation Point of Sale 309

Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurants that aren't already offering some kind of loyalty program should consider creating one, especially as consumers' grip on their wallets have tightened. Restaurants with a loyalty program should also highlight the benefits while remarketing to guests. Small Business Recovery. percent, which is 16.7

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

The Restaurant Group

DECEMBER 1, 2024

It sets the stage for customer excitement, loyalty, and lasting buzz. Communicate expectations to avoid confusion. Keep communication open to resolve any hiccups efficiently. Planning Ongoing Promotions to Sustain Interest Keep the momentum alive: Introduce seasonal updates to align with customer preferences.

Menu 88

Menu Social Media Loyalty Program Seasonal Menu 88

Modern Restaurant Management

MARCH 11, 2020

To make this role easier, US Foods is introducing new enhancements to its Tipping Point program, specifically designed to help operators introduce new menu items and train staff on how to more effectively drive sales for Scoop products on the menu. Two-Hens Growth Fueled by Accelerator Program. A comprehensive training program.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Squirrel Systems

MAY 26, 2025

Whether it’s adding a mobile ordering station, launching a loyalty program, or integrating new third-party platforms, the focus is on modular systems that grow with the business. ” What we saw: Restaurants doubling down on handheld POS, QR code menus, integrated loyalty, and seamless payment options.

Loyalty Program 66

Loyalty Program 2025 Mobile Ordering POS 66

Modern Restaurant Management

OCTOBER 22, 2020

Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Our success has come from communications, consistency and customer focus. Dennis Becker, CEO, Mobivity. GJ Hart, CEO of Torchy’s Tacos.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

The Restaurant Group

DECEMBER 8, 2024

Understanding how to reduce food waste in restaurants is the first step toward sustainable and cost-effective operations. Community Impact : Reducing waste creates opportunities for food donations and supports sustainability efforts. Educating and empowering them fosters a collective mission for sustainability.

Waste 78

Waste Compost Food Recycling 78

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. The program will kick off in the 50 largest U.S. Plus, Square is also waiving dispatch fees until July 1, 2020. Visa SMB Help.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests." Dunkin' Sustainability.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

ChowNow

APRIL 15, 2025

Meeting and exceeding customer expectations is crucial for maintaining high levels of customer satisfaction and loyalty. A low accuracy rate means somethings off in your communication chain, whether its POS errors, rushed order entry, or unclear kitchen tickets. The key is to choose KPIs that directly support your restaurants goals.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Lavu

JUNE 6, 2025

Reducing restaurant expenses is critical for improving profitability and sustainability. Here are some examples of incentive programs that you can offer employees to help you cut spending: 1. This not only helps the community but also positively impacts those in need.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78