Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. Naturally, this leads to higher turnover across the hospitality industry than in other industries.

Recruiting 355

Recruiting Hiring Customer Experience Consumer Goods 355

Embrace the Suck

MAY 24, 2023

But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. This means internalizing the essence of hospitality. Step 2: Proactive Recruitment Unearthing top-tier talent demands active recruitment. Some eateries are barely scraping by without a team. It's astounding!

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Modern Restaurant Management

MAY 31, 2024

Artificial Intelligence (AI) has transformed the recruitment process, offering a new level of efficiency and automation. However, as restaurants embrace this, it's crucial to maintain a balance between technological advancement and human interaction, ensuring that the essence of hospitality isn't lost in the digital shuffle.

Hiring 309

Hiring Recruiting Innovation Technology 309

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students. .

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. High Turnover and Staffing Issues With a turnover rate of 70%-80% , the hospitality industry experiences some of the highest employee churn of any sector.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 9, 2021

In a recent Limeade survey of people who started a new job in 2021, 52 percent of hospitality and food service workers said burnout was the top reason why they left their previous role. Using the same platform, employees can communicate with one another to trade shifts as desired.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

Embrace the Suck

FEBRUARY 12, 2020

Are you actively recruiting talent each week or just placing a couple of boring job ads hoping that the next superstar is going to walk in? In the hospitality world, we give and give to others. Communication is key if you want to build a badass culture. Communication in restaurants sucks! Bad hiring is a disease.

Coaching 337

Coaching Email Marketing Communication Book 337

Modern Restaurant Management

DECEMBER 9, 2019

Total turnover for the hospitality industry was 76.7 On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time. Turnover Tip : Keep your most talented employees by ensuring open communication on their career development. percent in 2018. Disinterest.

Recruiting 292

Recruiting Training 2018 Hiring 292

7 Shifts

JUNE 16, 2022

A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. Communicate Expectations or an Agenda. 10:30 am: Improving recruitment and retention. Years of hospitality experience. 11:30 am: Debrief and present findings.

Franchising 370

Franchising Franchise Communication Front of House 370

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. Is it community? Hospitality and service? So what do we mean by culture? What do you value?

Customer Experience 273

Customer Experience Customer Service Café Magazine 273

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service, Kitchen, & Hospitality Tech.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

The Restaurant Group

MAY 3, 2025

Keeping your hospitality workforce steady is like holding water in your hands tricky but totally doable with the right know-how! Training and Recruitment Costs Every time someone quits, youre tossing cash straight into a bonfire. Effective Communication Channels Bad communication breeds bad blood. Kills the vibe, right?

Cash Management 78

Cash Management Loyalty Program Recruiting Customer Service 78

Modern Restaurant Management

MAY 30, 2025

More than a quarter (28 percent) are using AI for marketing and social media, while 24 percent are using the technology for written communications. Nearly a quarter use AI to power digital personal assistants that can help them with customer service. Another 25 percent are using AI to boost their cybersecurity efforts.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Embrace the Suck

APRIL 18, 2022

Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. So, let me give you an example of how a typical restaurant communicates: “We’re a local family taco restaurant. I should recruit more talent.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Communicate what matters to potential restaurant employees.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

Leadership 96

Leadership Innovation Hospitality Management 96

Typsy

MARCH 10, 2020

One major benefit of the hospitality industry is that it’s rarely affected by recession. This means looking for work in the industry can always be fruitful – if you have the right tools at your disposal.

Hospitality 139

Hospitality Management Management Recruiting 139

Open for Business

AUGUST 10, 2023

Finding staff for a restaurant can be a big challenge in the hospitality industry. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. Consider the different restaurant roles needed to cover the different aspects of hospitality work at your restaurant.

Hiring 167

Hiring Recruiting Reference Website Management 167

Gecko Hospitality

APRIL 30, 2025

And if your whole hospitality hiring system is broken, youre bound to be stuck in a never-ending cycle of recruitment mistakes: More than great food or cutting-edge tech, a resilient hospitality management team is your competitive edge. Mistake #1: You Start Recruiting When Its Urgent We’ve all seen it happen.

Hiring 76

Hiring Hospitality Recruiting Leadership 76

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

Fast Casual 407

Fast Casual Casual Menu Mobile Ordering 407

EATER

DECEMBER 2, 2021

I started the UPenn Student Labor Action Project, I did a lot of work on minority student and faculty recruitment and retention, and I was heavily involved in leading the on-campus multicultural multiethnic groups. I found a community of folks who came from similar backgrounds, and who wanted to change the university for the better.

Government 264

Government Back of House Education Food Order 264

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment. and Del Taco. John Fuller.

Franchise 422

Franchise Franchising Food Safety Kitchen Safety 422

7 Shifts

OCTOBER 30, 2019

We’re better at training than we are at recruiting. According to Danny Meyer of New York’s Union Square Hospitality Group, “90% [of the battle] is hiring, 10% is training.” Share them in your employee communication tool. Jim Sullivan, Restaurant Consultant. The skills required to work in a restaurant aren’t rocket science.

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Perfect Daily Grind

JANUARY 23, 2020

While no specific research has been undertaken on staff turnover amongst baristas, research reveals that most businesses in the hospitality industry tend to have a high staff turnover. Start With Your Recruitment Process. explains that it can begin during recruitment and hiring. Credit: Julio Guevara . Why Invest in Onboarding?

Café 195

Café Hiring Training Customer Service 195

Open for Business

JUNE 15, 2023

This important skill can create a positive workplace culture and improve the hospitality experience for guests. After all, hospitality is a two-way street. This communication technique goes beyond hearing what another person has to say. It’s also important to understand what your own body language communicates to others.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

7 Shifts

JANUARY 31, 2024

For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. Mentorship You'll be responsible for making your team a positive, productive hospitality machine. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

FEBRUARY 21, 2020

And now, after months of recruiting a truly elite roster of local and national chefs and restaurateurs, we can’t wait to open our doors to this special dining destination.” ” Junction is also bringing more than 125 new jobs to the local community. Ylenja Lucaselli Hager, and Prof. ” said Ambassador Varricchio.

Brewery 350

Brewery Design Food Supply Equipment 350

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Those nifty square shapes of lines are rising in popularity due to our increasing need for mobile communication, especially since the onset of the pandemic. QR codes are not new, but they are a bit newer to mainstream use.

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Restaurant365

AUGUST 19, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. Tailor your hiring and recruiting practices. The first step in reducing high turnover is to examine your hiring and recruiting practices. How are you communicating with your potential new hires?

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. A digital scheduler can help you communicate clearly with employees about their shifts.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

NOVEMBER 7, 2019

restaurants for their delicious food and strong focus on family and Southern hospitality,” said Millsap. “The Anthony family created such a beloved, strong brand with a loyal customer base throughout Atlanta thanks to their fresh, great tasting Southern food and genuine hospitality,” said Fowler.

Franchise 194

Franchise Franchising Fast Casual Point of Sale 194

Hot Schedules

MARCH 29, 2021

Being a product owner does not simply involve designing a product and solving business problems, but communicating and collaborating with people from various teams across the business. I’ve found this to be very motivational and a driver for innovation. Learn more about our New HotSchedules Health Survey feature.

Technology 148

Technology Insurance Healthcare Employee Relations 148

Modern Restaurant Management

FEBRUARY 6, 2020

“At CPK, we take great pride in sharing our passion for California-style pizza, fresh and creative ingredients and best-in-class hospitality with our guests around the world,” said Jim Hyatt, CEO of CPK. locations, whether joining us on vacation or business travel. Real Famous BBQ Debuts.

Franchise 384

Franchise Franchising Fast Casual 2019 384