Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Ken Burgin

JULY 25, 2023

Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. This can help improve knife skills while emphasising the importance of safety.

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. General maintenance Restaurant management requires being ever-present and extremely attentive.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. This efficiency level reduces waste, saves time, and ensures a high standard of food quality. Personalized engagement is another area where advanced networks shine.

Operations 189

Operations Front of House Customer Service Kitchen Safety 189

Culinary Cues

APRIL 26, 2020

White tablecloth restaurants and food trucks will benefit from the exact same end result – you need to make people stand up and pay attention – you want them to stand on a soap box and shout for everyone else to hear: “THIS IS INCREDIBLE”! Benjamin Franklin. [] TRUST AND SAFETY.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Recommended Reading: How to Reduce Turnover Through Restaurant Staff Training What Makes a Good Work Environment?

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

JUNE 30, 2023

Customers drive up to the designated lane, scan their order code and are rewarded by getting their food quicker. Improvements here increase order accuracy and cut down on added food costs for remaking a stolen or misplaced order as well. Own Your Changes In March 2023, restaurants’ food prices were 8.8

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

Modern Restaurant Management

SEPTEMBER 16, 2020

'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. The marketing message has not changed drastically from food-based to safety procedures. But now there is an added message about the safety precautions that are in place for a restaurant.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Jennifer says, “It’s really important to understand that city agencies don’t communicate with each other. She says, “This creates a safer environment for staff and guests and also helps us maintain our equipment.

License 78

License Certification Kitchen Safety Food Safety 78

Ken Burgin

FEBRUARY 13, 2024

Questions in the Minds of Chefs or Cooks Applying for a Job What is the restaurant’s culinary or food philosophy? Are there opportunities for further training, or to attend workshops and events? What are the safety and hygiene standards in the kitchen? What are the safety and hygiene standards in the kitchen?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

JULY 30, 2020

By prioritizing employee safety during a time of crisis, leaders set a strong example for their management teams and clearly demonstrate how the organization values its people. And to say that larger food service organizations with locations that cross state borders will have their work cut out for them is an understatement.

Guest Recovery 188

Guest Recovery Food Safety Fine Dining Management 188

Modern Restaurant Management

JULY 30, 2020

By prioritizing employee safety during a time of crisis, leaders set a strong example for their management teams and clearly demonstrate how the organization values its people. And to say that larger food service organizations with locations that cross state borders will have their work cut out for them is an understatement.

Guest Recovery 162

Guest Recovery Food Safety Fine Dining Management 162

Modern Restaurant Management

SEPTEMBER 22, 2020

The extra precautions and contortions of today’s pick-ups will eventually fade, but the model of customers grabbing food right outside the restaurant is here to stay. Yes, curbside reduces the number of virus-spreading interactions and increases safety, but that’s about the only good news for the people running the restaurant.

Kitchen Safety 236

Kitchen Safety Food Safety Customer Experience Food Order 236

Modern Restaurant Management

JANUARY 7, 2020

Great service can make up for poor food, but great food cannot make up for poor service. Proper training is a necessary expense and it's important to remember that training is a never-ending cycle. Staff needs to be continually reminded of all essential training to set a clear expectation for all employees.

Allergens 153

Allergens Food Safety Customer Service Training 153

Modern Restaurant Management

DECEMBER 28, 2020

The younger generations don’t just want great food, they expect memorable experiences. A lot of retailers rushed to market in response to COVID-19 to provide mobile experiences that prioritized safety and contactless interactions. Safety is paramount: Gone are the days of buffet style displays and bulk serving.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Culinary Cues

APRIL 30, 2020

I would suggest that during this opening phase restaurants should focus on the following: Comfort: This is a time to help people put aside their fear and rely on familiarity with food that is well prepared, flavorful, nutritious, and fresh. Keep it simple, keep it familiar, and do it very well. This will be a focus in Phase Three.

Point of Sale 306

Point of Sale Customer Service Customer Experience Cash Management 306

The Restaurant Times

JULY 5, 2020

As customer safety and staff well-being become top concerns for restauranteurs, we will discuss some proven ways to help your restaurant instill trust among the customers and ensure a safe reopening. Diners will expect the reassurance that foodservice operators are actively following safety guidelines for both their guests and staff.

Kitchen Safety 90

Kitchen Safety Food Safety Mobile Ordering Customer Experience 90

Lavu

FEBRUARY 2, 2024

In the face of a staggering global issue, restaurants must proactively avoid food waste. billion tons of food are wasted annually across the globe. Restaurants, a big part of this challenge, can substantially impact by adopting sustainable practices and reducing their contribution to food waste.

Waste 78

Waste Food Compost Audits 78

The Restaurant Times

JUNE 26, 2021

This article will present you with the things you should keep in mind when restarting your restaurant business. . Processes like food production, inventory management, supply chain, marketing, and sales may need to be tweaked according to the new market realities. Train Your Crew As Per The ‘New Normal’ And Safeguard Them.

Kitchen Safety 84

Kitchen Safety Food Safety Back of House Front of House 84

Ken Burgin

MARCH 14, 2020

Hospitality training has usually been done in person – we hospo people like to ‘stand up and do it’. With the restrictions and closing of many restaurants and cafes, there’s an urgent need to present training in new ways. There are so many opportunities here for training, team meetings and new ways of working.

Hospitality 92

Hospitality Webinar Training Workshop 92

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. A robust KDS that includes features like: ? Contactless dining.

Management 189

Management Management BOH Front of House 189

Hot Schedules

APRIL 10, 2020

Being present in delivery partner marketplaces, having a functional website with online ordering, and a solid social media game are keys to success not only in the current situation but also with today’s consumer. ServSafe is offering a free Food Handler course and some additional training for take-out and delivery best practices.

Food Safety 88

Food Safety Guest Recovery Employee Relations Social Media 88

Ken Burgin

JULY 18, 2022

Present the pack in a ring-binder that can have documents easily added or taken out – better than in a folder that can lose the contents. Again, it will be covered in your Safety and Food Safety Systems, but this is a half-page that is focused on them. A great way to make a positive impression right at the start.

Uniforms 78

Uniforms Document Food Safety Social Media 78

The Restaurant Times

FEBRUARY 18, 2022

Hiring the right night chef is important as it can make or break your food business during rush hours. The main responsibility of the night chef is to prepare food during the night shift and manage the rush hours. They must have a fast-paced approach to food orders. . Training staff to prepare and cook all the menu items.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Sling

SEPTEMBER 23, 2021

Dining, at its heart, is all about the food. Offer a distinctive dining experience as well as delicious food. If that’s not unique enough for you, how about this: all the food is cooked on a basalt grill built over a crack in the earth that uses the volcano’s geothermal energy. Source: CuriousHalt.com. Regular (i.e.,

Front of House 148

Front of House Fine Dining Dine-in Back of House 148

Touch Bistro

JUNE 2, 2021

However, guest safety is still a top priority and many restaurant are turning to restaurant reservation software to navigate the tricky business of fully reopening their dining rooms. As a result, crowded restaurant spaces, such as waiting areas and bars, present a major challenge when it comes to mitigating the spread of the virus.

Reservations 98

Reservations 2021 Online Ordering Book 98

The Restaurant Group

JULY 7, 2020

How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? And to say that larger food service organizations with locations that cross state borders will have their work cut out for them is an understatement.

Guest Recovery 78

Guest Recovery Food Safety Fine Dining Management 78

ChefMod

OCTOBER 6, 2021

Use of Electronic Communication With the constant change of FDA regulations, menu offerings, promotions, and pricing lists, electronic communication has become key in the restaurant industry as it allows operators to easily and quickly tweak and review content in real-time. Well, not anymore. Spreadsheets Begone!

2021 52

2021 Email Marketing Front of House Cash Management 52

Perfect Daily Grind

OCTOBER 31, 2019

Nuts are common culprits when it comes to triggering food allergies. What Food Allergies Should You Be Aware Of? According to Food Allergy Research and Education ( FARE ), most fatal allergic reactions occur outside the home, in public places like coffee shops. Train Your Staff.

Allergens 79

Allergens Food Document Food Safety 79

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. ” The gift of food. During November, the percentage of restaurant food online mentions and reviews that was classified as positive grew by 7.0

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Goliath Consulting

MAY 8, 2020

Aside from boosting revenue, catering can boost business during slow performing times, reduce excess food waste, allow for menu changes, and helps to increase employee retention as they gain new skills and varied tasks that challenges and keeps them busy (1). References: [link].

Catering 99

Catering Point of Sale Delivery Customer Service 99

Black Box Intelligence

JUNE 12, 2020

One consumer ended a review of their experience with a call to action that all restaurant personnel need racial bias training. . “… Racist and ignorant folks. All restaurant personnel seriously need racial bias training.” . In the past two weeks I’ve had food and liquor delivered to my spot.” . Twitter, 2/2/2020 .

Consumer Goods 100

Consumer Goods Food Safety 2020 Dine-in 100

Touch Bistro

MARCH 25, 2021

The process is sometimes referred to as organizational socialization and includes collecting paperwork, orienting new hires within your company’s culture, and providing restaurant employees with hands-on training. Communicate restaurant guidelines and policies. Hands-on menu training and tasting. Review U.S.

Hiring 52

Hiring Employee Relations FOH BOH 52

Modern Restaurant Management

MARCH 25, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks. A robust KDS that includes features like: ? Contactless dining.

Management 88

Management Management BOH Front of House 88

Society Insurance

JANUARY 11, 2023

Unfortunately, there are too many instances where none of the individuals in the establishment has received proper training and the employee may think “I only need to move it a few feet, how hard can that possibly be?”. After everyone’s position has been clearly communicated, only then are you ready to work out the lifting portion.

Insurance 98

Insurance Equipment Transportation Bar 98

Modern Restaurant Management

OCTOBER 19, 2020

A good first step is to elevate your food safety culture. How Food Safety Culture Has Changed. Food safety used to mean “what you do when no one is watching.” Now, understandably, everyone is watching to ensure safety protocols are being followed. Treat Location Employees Like Assets.

Food Safety 215

Food Safety Food Employee Relations Consumer Goods 215

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Food allergies.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370