7 Shifts

AUGUST 27, 2021

We're not out of the weeds just yet. Communicate clearly to guests what the policies are. Whether you're in a region where the government has set vaccination policies, or you are deciding your own as a business owner, communication is a key to successful implementation. Give your employees proper training.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Everyone knows that communication can make or break a relationship. Knowledge is power.

Retail 88

Retail Communication Employee Relations Hotels 88

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

7 Shifts

DECEMBER 13, 2021

of employees rated sanitation efforts of ultra-high importance, with an average score of 4.1 Employees aren't satisfied with their current wages. Nearly half of all restaurant employees are hovering in the range of $11-15/hour (45.8%). 73% of those employees still receive tips. Employees want schedule flexibility.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Check employee schedules to ensure plans match reality.

Management 195

Management Management Kitchen Safety Front of House 195

Ken Burgin

JULY 25, 2023

Make sure to take photos and share on your social media channels. Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. The fastest and driest wins!

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

Modern Restaurant Management

OCTOBER 15, 2021

Customers and employees are demanding more transparency, expecting to see ongoing, proactive efforts to keep everyone safe. Four significant benefits to using digital tools include their ability to: increase safety, quality, accuracy, productivity, and efficiency, minimize risks, train and empower your employees, and manage COVID protocols.

Food Safety 186

Food Safety Audits Employee Relations Training 186

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Should the customer and employee experience not be altered to fit that lifestyle? Of course it should!

Employee Relations 185

Employee Relations Back of House Front of House Customer Experience 185

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Safety If you can run your business as a takeout and delivery spot, consider whether or not you can carry out operations safely to avoid spreading COVID-19. How to communicate your COVID-19 restaurant closure.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

Insurance 194

Insurance Email Marketing Employee Relations Customer Experience 194

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce.

2024 211

2024 Loyalty Program Cash Management Customer Experience 211

Lavu

FEBRUARY 14, 2024

Related: Customization is King: Using POS Systems with Open APIs 2. In addition, it helps bartenders speed up their services and have customers spend less time while checking out. You can make all changes with the tap of a button while communicating all this to every server or bartender working in your bar.

POS 164

POS Bar Point of Sale Front of House 164

Culinary Cues

MAY 28, 2022

This is the hub of activity, the space that portrays unity, defines tradition, nourishes the body and mind, and sets the tone for communication. Some may be just starting out while others are seasoned veterans. So, let’s be clear about what it takes to build this cohesive team (family) through food. DEDICATE THE TIME.

Front of House 322

Front of House Back of House Employee Relations Small Business 322

Sling

FEBRUARY 10, 2021

It’s a way for your employees to connect with your customers, forge customer loyalty, and make a good name for your business — all while bringing in more revenue for your bottom line. But the process takes practice, timing, and a host of other variables to get it right. Tips For Training Your Team In Suggestive Selling.

Training 78

Training Employee Relations Customer Experience Customer Service 78

7 Shifts

JULY 8, 2023

Take Johnny Zela, who tended the bar with Joe at the very beginning of Condado. And you could take a person like myself at $4.13 And what QUESO stands for is, quality is one part and it's quality in everything that we do, whether it be our food or training our people. I mean, huge, huge lines out the door.

Hiring 273

Hiring Back of House Take-out Training 273

Modern Restaurant Management

DECEMBER 21, 2023

Maintaining relationships with your local breweries, taking intentional steps to partner with local creators and working together to create experiences for on-premise customers will pay dividends for the on-premise draft program. Employees today also have greater access to choices for banking and EWA.

2023 120

2023 2024 Insurance Employee Relations 120

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 195

Front of House Employee Relations Back of House Take-out 195

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

7 Shifts

AUGUST 20, 2020

Once his restaurant was allowed to reopen for dine-in service, Logan took necessary precautions to ensure his staff’s, customers’, and community’s health and safety. Once we started to open up a little bit, we really emphasized how we take care of our employees and how we take care of our building as far as a cleaning aspect.

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Let your patrons feel that they are a part of the future of their favorite hangout, and they will take an interest in the restaurant's success now and for years to come.

Employee Relations 193

Employee Relations Food Safety Small Business Government 193

7 Shifts

AUGUST 26, 2019

Unhappy customers because employees are likely making more mistakes than usual. Customers pay a pretty penny for quality food, which takes time to prepare and expect a highly personalized experience. Hire skilled kitchen staff and train them. Ensure waiters are well-trained. "Call-Out" Profitable Dishes.

Management 408

Management Management Airlines Customer Service 408

SpotOn

FEBRUARY 13, 2024

Retaining your employees doesn’t just save you time reviewing applications , interviewing, and training but also money. Creating a supportive, professional employee experience and positive workplace culture is key for any business looking to increase retention and save on hiring costs. Here’s why.

Employee Relations 52

Employee Relations Restaurant Law Hiring Food Safety 52

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Conflict Resolution (Guest Relations). COVID-19 is redefining jobs (1).

Leadership 139

Leadership Employee Relations Front of House Communication 139

Sling

DECEMBER 19, 2020

Once considered a supplement to the standard training program, virtual training is now the preferred — and sometimes only — option for managers and owners who want to improve their team’s skills. Virtual Training 101. Not all virtual training software is created equal. 1) Select The Right Software. 2) Prepare Your Team.

Training 78

Training Management Management Employee Relations 78

7 Shifts

FEBRUARY 26, 2021

The easiest way to get your food out there is by partnering with a third-party delivery app. But when it’s so dead simple to get listed on third-party delivery marketplaces and take orders, why do all the other work to create your own system when you are a time-strapped restaurateur? So—you’re ready to take orders.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Sling

MARCH 26, 2022

Employee retention should be high on every manager’s priority list. If it’s not, you run the risk of your best employees leaving for greener pastures. But an employee leaving doesn’t just impact you, the manager. And then there’s the inevitable effect all that stress has on employee productivity and engagement.

Small Business 148

Small Business Employee Relations Leadership Tip Distribution 148

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants.

Kitchen Safety 189

Kitchen Safety Food Safety Cash Management Food Supply 189

Sling

FEBRUARY 3, 2022

Take the time to analyze the sales periods of your retail establishment. Use this information to plan shifts that provide the right number of employees for the traffic in your store. 2) Combine Full-Time And Part-Time Employees. How To Create The Best Retail Schedule. 1) Plan Shifts Based On Peak Sales Periods.

Retail 146

Retail Employee Relations Communication Document 146

Modern Restaurant Management

NOVEMBER 15, 2022

As inflation takes hold, restaurant owners are faced with the dilemma of whether to raise prices in order to maintain margin. Rick Camac, Executive Director of Industry Relations at the I nstitute of Culinary Education. If you haven't been pricing out your list lately, get some new bids. Check your competitor's pricing.

Pricing 181

Pricing Food Supply Seasonal Menu Menu 181

Cheetah

OCTOBER 18, 2021

Customers who have been cooped up at home for the past two years are anxious to get back to dining out. Unfortunately, there are those who are taking the situation to the extreme and even those who are simply being outright rude or inappropriate. This type of behavior is troubling, to say the least. Why Patrons Are Restless.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Sling

MAY 14, 2022

A strong employee value proposition can do many things for your business: attract high-potential employees, help retain high-performing team members, set you apart from your competition, and much more. How can an employee value proposition do so much? Employee value proposition defined. 2) Employee benefits.

Management 78

Management Management Employee Relations Insurance 78

Modern Restaurant Management

JULY 10, 2020

Some of these precautions are normal for any business closed for an extended period, while others are directly related to COVID-19 – with local health departments setting new enhanced safety guidelines. Train Employees to the Written Plan. Documentation is key here noting training dates, times and attendance.

Food Safety 140

Food Safety Certification Employee Relations Restaurant Law 140

Restaurant365

JANUARY 7, 2020

The restaurant industry knows that high turnover and unengaged employees can be costly. Operationally, unhappy employees can prevent a culture of accountability, call in late, or become no-shows, leaving you with an understaffed operation. Overview of How Employee Mobile Apps Have Improved Restaurant Management.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Sling

JANUARY 10, 2023

Does your onboarding checklist consist of introducing yourself to the new employee, showing them their desk, and then telling them someone will be around shortly to get them started? In this article, the experts at Sling will show you how to onboard your employees the right way so they feel comfortable and confident.

Employee Relations 78

Employee Relations Hiring Small Business Communication 78

Modern Restaurant Management

MARCH 15, 2023

Is it too risky, particularly now coming out of the pandemic and with people paying more attention to their budgets? Can I hold out for a few hours for a discount? With dynamic pricing, the proposed benefits appear to strongly favor businesses, while leaving customers out in the cold with higher prices.

Pricing 166

Pricing Consumer Goods Customer Experience Food Order 166

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication.

FOH 78

FOH Mobile Ordering BOH Front of House 78