Modern Restaurant Management

JANUARY 10, 2024

Consider AI-powered robots leveraging guest dining preferences to curate tailored menu suggestions, or recommending dishes based on dietary restrictions and previous orders. These robots engage guests with personalized greetings, adapt their communication styles to individual preferences, and respond to guest moods.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Thankfully, restaurant technologies can play a dual role.

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

JANUARY 22, 2024

Leverage consumer data to learn about preferences, dietary restrictions, and favorite foods. Use technology, reservation platforms, and customer reviews to ensure that everyone is in constant communication and that problems are resolved quickly. How Can Businesses Fulfill the Evolving Consumer Expectations?

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

7 Shifts

AUGUST 20, 2020

Another way that labor management software increases restaurant efficiency and productivity is by facilitating communication between staff. Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. Think of what you could do with several more free hours each week.

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent).

Travel 297

Travel Food Hotels Loyalty Program 297

Squirrel Systems

JUNE 11, 2025

Whether it’s remembering a guest’s usual wine order or noting dietary restrictions, personalized service builds loyalty —a proven way to increase return visits and word-of-mouth referrals. From menu items and pricing to loyalty programs and guest communications, every location runs on the same real-time data.

Hotels 66

Hotels POS Dietary Restrictions Loyalty Program 66

EATER

JULY 21, 2022

With Castamar’s fuller descriptions, Pancir believes that more menu details can give guests a fuller understanding of the food with less communication from servers. There are more food allergies and dietary restrictions out there,” he says. People want to have all the information they can about what they are eating.

Menu 261

Menu White Paper Dietary Restrictions Seasonal Menu 261

Modern Restaurant Management

JANUARY 12, 2022

Personalized communications aren’t creepy, they’re expected. 46 percent would love to manage their dietary preferences with their favorite establishments. 46 percent would love to manage their dietary preferences with their favorite establishments. 43 percent say it makes them more loyal to the eatery.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

QSR Automations

JANUARY 31, 2025

Bridging the Front and Back of House into a Seamless Restaurant Operation ConnectSmart Host is your ultimate front-of-house solution, offering smart table management, waitlist tracking, reservations, and guest communication tools. Real-time communication of large party seating prevents kitchen overwhelm. The result?

Waste 52

Waste Front of House Operations Back of House 52

Modern Restaurant Management

JANUARY 3, 2024

Leveraging transactional, behavioral, demographic, and offline data from their most valued guests, operators can effectively personalize every guest interaction based on their likes, dislikes, dietary restrictions, preferred payment methods, and more, to drive lifetime value.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

MAY 30, 2025

This transition towards healthier options has benefited QSRs in bringing a wider base of customers, such as those with a focus on nutrition and dietary needs. More than a quarter (28 percent) are using AI for marketing and social media, while 24 percent are using the technology for written communications.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Clover - Restaurants

OCTOBER 18, 2024

A well-communicated restaurant split check policy ensures that everyone — staff and guests alike — understands the options available and can proceed more quickly and efficiently. It’s especially important for diverse groups where each guest may have different budget considerations or dietary restrictions.

Dietary Restrictions 52

Dietary Restrictions POS Mobile Ordering Customer Experience 52

The Rail

JUNE 19, 2023

Collect customer data , such as preferences and dietary restrictions, and use it wherever possible to individualize their dining experiences. To stay consumer-centric in the long term, your restaurant needs to maintain a direct line of communication with your guests.

Dietary Restrictions 147

Dietary Restrictions Customer Experience Social Media Customer Service 147

Perfect Daily Grind

JUNE 21, 2020

While COVID-19 will no doubt affect 2020’s sales figures, many countries are starting to ease their lockdown restrictions, which could see the industry experiencing growth in the second half of the year. But no matter what style you choose, it’s important to do it well and communicate it consistently.

Café 178

Café Consumer Goods Customer Experience Sustainability 178

Modern Restaurant Management

DECEMBER 16, 2019

Families with different dietary requirements could even save money by dining out, as there would be no need to fork out on different starters, mains and desserts for those who are vegan (up to an extra £40) or Gluten free (up to an extra £30). Family members with different dietary requirements can have different meals (22 percent).

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Ken Burgin

JUNE 6, 2023

Language Practice: If your restaurant serves international clientele, ChatGPT can help staff practice key phrases in different languages, enhancing their ability to communicate effectively with a diverse range of guests. This tool can help encourage open communication and continual learning.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Lavu

MAY 23, 2019

Be sure to communicate with your host staff that they should be cognizant of where they seat guests. This way, you’ll be prepared when the customer arrives and able to accommodate their table preferences, dietary restrictions, and more, leading to a quicker and more satisfactory experience. Control the time between parties.

Management 113

Management Management Seating POS 113

Modern Restaurant Management

FEBRUARY 6, 2020

Home meal kits, seamless delivery and adding menu options to satisfy guests with dietary restrictions are some of the operational goals Angry Crab Shack plans to tackle this upcoming year. “Our number one priority is and always will be our guests and their experience,” added Diamond.

Franchise 383

Franchise Franchising Fast Casual 2019 383

Culinary Digital

FEBRUARY 2, 2024

Better Communication The process of streamlining the menu has a transformative effect on communication dynamics, fostering seamless collaboration between the front-of-house and back-of-house staff. With fewer choices to manage, servers can dedicate more attention to each customer’s preferences and dietary restrictions.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Open for Business

OCTOBER 8, 2024

Benefits for your restaurant: Reduce no-show rates Cover costs from last-minute cancellations Encourage guests to honor their reservations or give notice if plans change Protect your revenue during peak seasons Pro tip : Clearly communicate your booking policies on your reservation page and in confirmation emails.

Dietary Restrictions 60

Dietary Restrictions Seasonal Menu Reservations Cash Management 60

Squirrel Systems

OCTOBER 2, 2023

This is because one of the downfalls of a multichannel approach is that the various communication tools are isolated. Begin by outlining a simple strategy, communication plan, and workflow. Map out how a customer who receives an offer or communication then engages with your business. If not, why?

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Sling

OCTOBER 13, 2022

Once we get you situated and answer any questions, we’ll take a team lunch so you can get to know your coworkers better (let me know if you have any dietary restrictions). Once the new employee arrives, do your best to maintain strong communication with them — and everyone on your team. The Sling app can help.

Dietary Restrictions 78

Dietary Restrictions Hiring Website Management Information 78

Ken Burgin

JULY 25, 2023

dietary restrictions, customer complaints) to improve their handling of different situations. This tests communication, teamwork, and knowledge of recipes. This game builds team spirit and enhances their knowledge about the cuisine and culture. Encourage them to come up with diverse scenarios (e.g.,

Training 60

Training Kitchen Safety Front of House Food Safety 60

ChowNow

JUNE 18, 2024

Ensure that your menu is strategically organized and worded to both communicate what makes your restaurant unique and maximize revenue. This way, customers with dietary restrictions immediately know where to get what they want. Because of this, effective menu planning is critical.

Menu 370

Menu Seasonal Menu Online Ordering Dietary Restrictions 370

Mad Mobile

FEBRUARY 5, 2024

And all requests, changes, and notes get communicated instantly without confusion. Customers today want to know that their dietary needs are cared for and that they won’t be tempted by stray carbs. When used by servers, remove extra legwork and free them to pay closer attention to their sections. No wait, a salad.

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

The Restaurant Times

NOVEMBER 17, 2021

Appoint someone who can keep a close eye on your online orders, pay attention to your POS inventory, and communicate with the kitchen to ensure that items are removed when they are no longer available. . This is especially crucial for those with allergies or dietary restrictions. Source: Nibblematrix.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

24/7 Waiter

SEPTEMBER 21, 2023

Your restaurant’s success relies on good communication and great service. Making accommodations for certain dietary restrictions can be a compromise if you find it difficult to offer every option. This lets people know you are considerate.

Dietary Restrictions 36

Dietary Restrictions Social Media Online Ordering Customer Experience 36

ChowNow

SEPTEMBER 13, 2019

Because of this, you need to ensure that your menu is strategically organized and worded to both communicate what makes your restaurant unique and maximize revenue. This way, customers with dietary restrictions immediately know where to get what they want. The same goes for gluen-free, keto, or paleo dishes.

Menu 279

Menu Online Ordering Seasonal Menu Dietary Restrictions 279

EATER

FEBRUARY 13, 2025

What and how you eat is an individual determination based on multiple factors: life demands, allergies, dietary restrictions, budget. Can you communicate about having time alone in the kitchen so you wont be overwhelmed? The guide that follows is a basic framework for feeding yourself in the liminal space of displacement.

Dietary Restrictions 190

Dietary Restrictions Hotels Back of House 2025 190

Modern Restaurant Management

SEPTEMBER 1, 2020

The Carefree Guest : While many Americans have shifted their dining preferences, there are still many individuals that are eager to dine and drink out with less strict restrictions. Nearly one in three (29 percent) would share data for personalized communication and updates around COVID-19 precautions and processes at the restaurant.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

DECEMBER 20, 2022

Traffic and sales stabilized, though, in some cases such as drive-thru and the lunch daypart, traffic remains at lower levels compared to the big spikes in 2021 as restrictions were lifted and vaccinations became available. We also saw a switch to match changing consumer preferences like healthy food options and dietary accommodations.

2022 493

2022 Food Supply Point of Sale Dietary Restrictions 493

Modern Restaurant Management

JULY 1, 2021

Operators can also use SMS messaging to seamlessly communicate with diners about wait times and health and safety measures, provide more details about the experience, and offer personalized perks to guests. At a basic level, guest experience platforms can leverage data to help operators facilitate better communication with their customers.

Dietary Restrictions 443

Dietary Restrictions Email Marketing Customer Experience Mobile Ordering 443

Modern Restaurant Management

JUNE 19, 2020

Effective & Sustainable Execution : Provides critical operational and communication tools in a clear, user-friendly format to simplify safe reopening and drive the right behaviors. Filters and dietary tags (vegan, vegetarian, gluten-free, kosher, etc.) – Enhanced filtering for better search. Samsung Electronics America, Inc.

Food Safety 362

Food Safety Website Management Customer Experience Employee Relations 362

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

Seating 450

Seating Innovation Marketing Loyalty Program 450

Modern Restaurant Management

OCTOBER 8, 2020

Companies are able to set controls over how employees are able to spend based on the company-sponsored budget, including day and time restrictions. Zuul Market features 15-20 curated items from each restaurant and allows diners to filter by dietary restriction, brand, and category. "Zuul The new BOHA!

Kitchen Safety 386

Kitchen Safety Online Ordering Food Safety Point of Sale 386

Modern Restaurant Management

AUGUST 28, 2020

That’s why Spiceology and Chef’s Roll are challenging chefs around the country to help those on restrictive diets by creating an approachable dish with no salts and low fats. It’s another important touchpoint for business owners who don’t have the opportunity to have face-to-face communication with customers right now.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Clover - Restaurants

MAY 3, 2024

These include: Maintain dry, clean floors: Clean up spills and slip hazards immediately, communicate hazards to staff and guests via signage and verbal communication, and use drainage and dry standing places in spaces where wet processes are used.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52