Modern Restaurant Management

FEBRUARY 9, 2024

Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.

Communication 471

Communication Franchise Franchising Leadership 471

Modern Restaurant Management

NOVEMBER 22, 2024

Hiring and Recruitment: Making a Strong First Impression As the competition for skilled food service employees remains fierce, restaurants should be boosting their employee engagement strategies well in advance of their busy season. For example, a restaurant at a ski resort should start hiring for the winter peak in early September.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

MAY 14, 2025

Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas. Mental Health Support Offer resources and support for employees’ mental health, such as employee assistance programs (EAPs), counseling services,andmindfulness training.

Serving 373

Serving Workshop Education Training 373

Modern Restaurant Management

MARCH 20, 2025

Inconsistent Customer Experience Customer experience is the lifeblood of any catering business. If your service is inconsistent, it can damage your reputation and hinder growth. Consider a scenario where two different clients have vastly different experiences with your service.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs.

Training 450

Training Kitchen Safety Food Safety Front of House 450

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences.

Training 450

Training Seasonal Menu Hiring Customer Experience 450

The Rail

JANUARY 3, 2025

This ever-changing nature makes training your staff that much more important, as your success hinges on the performance of your team. For example, training employees to not waste food and other resources is a growing priority for restaurants seeking to minimize environmental impact while maximizing efficiency.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

JUNE 17, 2025

The seasonal surge in foot traffic can drive significant business, but without proper preparation and training, teams can quickly become overwhelmed. At the same time, these offerings should spark excitement among existing customers and attract new guests through your doors.

Seasonal Menu 251

Seasonal Menu Loyalty Program Back of House Customer Experience 251

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Another key factor in earning consumer trust is using the correct terminology on your menus and during service.

Training 449

Training Front of House Kitchen Safety Allergens 449

Modern Restaurant Management

NOVEMBER 20, 2024

How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? The company has a customer base of 10,000 locations including Chopt, Marriott, Taco Bell, and Arby’s. Can you break down the science of how pathogens like E. Foodborne pathogens like E.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

MAY 30, 2025

With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. By making your digital engagements more personal and authentic, you're building stronger customer relationships and distancing yourself from the competition.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Can you provide an example of how you’ve improved employee performance through training? Hiring the right people can make or break your business.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. Safety training is key to helping restaurants reduce risk exposure associated with foodborne illnesses and occupational injuries.

Training 419

Training Food Safety Employee Relations Insurance 419

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

Training 370

Training Food Safety Customer Experience Insurance 370

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! Or employees haven’t been properly (and regularly) trained. Incorrect orders can lead to: Decreased customer loyalty. Scathing reviews.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences. However, these challenges also create opportunities for synergy.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. Encourage Staff Members to Communicate Effectively.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

MAY 28, 2025

ChatGPT’s generated image capabilities are particularly concerning for the food & beverage industry because abusers may try to complain about poor service or food quality using fake receipts to get freebies, gift cards or comped meals. How should operators train their staff to look for signs of fraud?

Employee Relations 251

Employee Relations Beverage Food Order Customer Service 251

EATER

OCTOBER 21, 2024

This ideally reinforces the connection in the customer’s brain between their everyday choices and the resulting impacts on the environment: “You’ve saved so many gallons of water, you’ve saved so many square meters of land and emissions and energy,” as Goldman says. Congratulations. The environmental mission can come later. So he took action.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

OCTOBER 28, 2022

Understaffing can turn customers away when they’re frustrated by long wait times or poor service, and over staffing will instantly eat into your profitability. 2 – Give Employees Training and Education Opportunities. 3 – Foster Better Communication. Further, listen to your employees.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. The clear expectations for performance and customer service. " Build two-way feedback loops so communication is constantly flowing.

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. For this reason we must uncover a way to bridge that gap.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

Modern Restaurant Management

NOVEMBER 24, 2020

Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season. Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

JUNE 25, 2025

While it’s certainly possible to work with an agent who’s either a friend or family member, it may be advisable to look for an agent who has specialized knowledge in the food service industry and the unique risks and challenges that come with it. What Carriers Do You Represent that Specialize in the Food-Service Industry?

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. How important is continual training?

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

MARCH 3, 2025

All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. Restaurant brands are now expected to build authentic relationships with guests, which requires transparency and two-way communication.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. How do you make sure staff adhere to responsible alcohol service standards? What would you do if a customer claims they were overcharged? How would you handle a conflict between a bar staff and a customer? what did you do?

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

Loyalty Program 251

Loyalty Program Franchise Franchising 2025 251