Ken Burgin

JUNE 19, 2022

Management is a lot more than carrying a big bunch of keys and covering the roster. A massive increase in operational complexity makes the manager role more demanding, and also more effective if the data available is harnessed accurately to show real-time results. How to upgrade the skills of older and less-experienced managers.

Management 113

Management Management Coaching Hospitality 113

Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Why write this book now? What they do own is the culture.

Coaching 110

Coaching Franchise Franchising Leadership 110

Modern Restaurant Management

MARCH 2, 2023

“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. Whether you own or operate a bar, restaurant, hotel, resort, casino, or sports venue, your ability to control costs and deliver a satisfying CX depends on many factors.

Operations 164

Operations Loyalty Program Mobile Ordering Consumer Goods 164

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? It means everything you need to manage your team is in one place. When we say all-in-one, what does that actually mean?

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Culinary Cues

NOVEMBER 10, 2023

What changes might occur in your operation if everyone was required to sign their work and take public responsibility for it? What if the chef, manager, and owner were required to do the same, in essence proclaiming they approve of the work as presented to the guest? Are you proud to present this to your teammates, manager, or guest?”

Seminar 358

Seminar Front of House Workshop Back of House 358

Culinary Cues

MAY 8, 2023

If a chef can manage a week or two here or there it will be at that rare time when business is off and even then, chefs are checking their email a few times a day to see what crisis is occurring while they try to relax. Five weeks’ vacation might be nice, although chefs probably wouldn’t know what to do with themselves for that long.

Kitchen Safety 432

Kitchen Safety Food Safety Coaching Training 432

Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. It is a juxtaposition that is nearly impossible to manage. To the owner/operator there are two things that define success: customer satisfaction and profit.

Guest Recovery 406

Guest Recovery Seasonal Menu Presentation Customer Experience 406

Culinary Cues

MARCH 4, 2022

We read the articles and listen to chefs and restaurateurs desperate to fill positions of line cook, sous chef, chef, manager, etc. That line cook may be able to work faster, organize multiple tasks better, and tap into that adrenaline far better than you, but they still lack the experience to plan, create, coach, and problem-solve like you.

Coaching 473

Coaching Training Fine Dining Article 473

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

7 Shifts

JANUARY 31, 2023

You can also enable Shift Feedback to send automated post-shift surveys to your employees, helping you identify operational issues before they become problems. Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback.

Coaching 195

Coaching Training Book Customer Service 195

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. The solution is simple: Podcasts! The Garnish by Toast.

Coaching 195

Coaching Website Management Email Marketing Retail 195

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Among the over 25 set, manager recognition (or lack thereof) was one of the top three reasons that they've left restaurant jobs. Use Manager Log Books.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Mad Mobile

FEBRUARY 26, 2024

Operators who calculate their cost of sales add 2–10% to their bottom line. Loss, waste, inconsistency — without careful management of bar inventory, you’re quickly losing a decent chunk of money. Accountability across the board Comprehensive inventory management extends beyond limiting bartenders’ pilfering temptation.

Inventory 40

Inventory Bar Management Management 40

Modern Restaurant Management

JANUARY 12, 2024

Patience, consistency, and leveraging operational resources offered by our franchisor network have been instrumental in building trust and credibility while meeting customer expectations. Open Communication Effective communication across all levels of operations is crucial for successful catering growth.

Catering 110

Catering Coaching Communication Customer Service 110

Embrace the Suck

JANUARY 20, 2021

Many operators are struggling to find any staff! We’re the result of years of poor management, treating staff as a line item and not as an asset. I have a rule that all my coaching clients must follow: 100% Thank U’s. Are they breathing? Can they form a coherent sentence? That outdated mindset needs to be erased.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Rocket Fuel

JUNE 21, 2022

This article is the fourth in a series of five to promote Delaget’s 2021 QSR Operational Index – an annual report that shares stats and figures from over 6,000 QSR locations for sales, costs, employees, loss, and customer experience. . To manage costs while inflation continues to steadily rise, consider the following tips: 1.

Management 52

Management Management Coaching Customer Service 52

Modern Restaurant Management

APRIL 9, 2020

It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Others may have decided to shutter operations altogether. Share Guidance.

Leadership 223

Leadership Kitchen Safety Employee Relations Tip Distribution 223

Culinary Cues

AUGUST 4, 2022

It is apathy that kills a restaurant, not environmental factors that make operation challenging. We need to stand up and fight apathy, stand up against mediocrity and push hard for excellence as the standard of operation. Unless…a coach or player steps up and says “NO”! “We

Front of House 331

Front of House Coaching Uniforms Back of House 331

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 215

FOH Kitchen Safety BOH Food Safety 215

7 Shifts

MARCH 31, 2023

We invited 4 restaurant operators to discuss how they put their team first. The most crucial area this applies to is with management. A manager can make or break an employee’s experience as it trickles down from the top. Invest in developing your people One value to look for in managers is an interest in developing the team.

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. Here’s a few steps operators are currently working through, that you may want to consider.

Training 218

Training Kitchen Safety Food Safety Website Management 218

7 Shifts

JULY 27, 2022

Problem : Team management was not consistently being handled across the business. Recognizing the need for a centralized team management tool, Nehme and his team set out to find the right tool. Store managers were able to make smarter, cost-saving decisions. “It Executive Summary. Region: Canada. Business Type: Bubble Tea.

Point of Sale 195

Point of Sale Franchise Franchising 2005 195

Sling

OCTOBER 9, 2020

At first glance, performance management may seem like just another part of your periodic review process — something to be discussed once or twice a year. In this article, the experts at Sling discuss performance management in detail so you can implement it successfully in your business. What Is Performance Management?

Management 78

Management Management Communication Coaching 78

Culinary Cues

FEBRUARY 8, 2020

It is the team behind the chef that makes a successful restaurant; it is the team that executes the chef’s vision; and it is the team’s focus that allows the chef’s cost consciousness to result in a financially successful operation. Building pride in team is a foundational requirement of leadership and coaching. BE CONSISTENT.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

APRIL 19, 2022

You may be concerned about finding staff to work the specific hours you want to operate. But after three decades of operating solely in the breakfast and lunch space, I would love to share four things I have learned about the benefits of embracing a niche as a restaurant owner. Our restaurant closes at 3 p.m.

Specials 197

Specials Coaching Customer Experience Customer Service 197

7 Shifts

DECEMBER 12, 2023

The Massachusetts Tip Act (MTA) overrules the FLSA in several areas: Owners, managers, and supervisors can’t keep any mandatory service charges. They can’t operate fryers, rotisseries, or food slicers. Keep careful records of any performance-related issues, training or coaching efforts, or disciplinary measures.

Restaurant Law 221

Restaurant Law Tip Distribution Employee Relations Customer Service 221

Modern Restaurant Management

MAY 6, 2021

Here is some of our advice for restaurant hiring managers during this stressful time of finding candidates. A lot of hiring managers are stuck in an old mindset. Hiring managers have to pursue them and get them in for an interview. Get Proactive. That’s not happening now. That’s not happening now.

Hiring 197

Hiring FOH BOH Coaching 197

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. This is how a team operates. [] INADEQUATE FOCUS ON COST. “My

Leadership 402

Leadership Point of Sale Training Coaching 402

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. Fortunately, we have exceeded in our efforts to reduce our footprint and maximize profitability to effectively operate our drive-thrus and maintain team productivity. Here are their insights.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Lavu

NOVEMBER 8, 2019

As the owner or manager of a restaurant, when you’re aiming to grow profitability, accounting is an area where you need to be comfortable. It might be considered the most dreaded part of running your business, but to be profitable and to manage the money, there’s no way it can be avoided. Unavoidable Restaurant Expenses. Commissions.

Management 85

Management Management Food Truck Cash Management 85

Lavu

OCTOBER 13, 2023

Finding the table turnover sweet spot is important for restaurant owners and operators because it can help improve profitability. The table turnover holds significant importance for restaurant owners and operators as it can greatly impact profitability. Transparent communication helps manage their expectations and reduces frustration.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. What is the Coaches Program and how can it help restaurants?

Coaching 208

Coaching Kitchen Safety Food Safety Training 208

7 Shifts

SEPTEMBER 10, 2019

Elijah has a unique experience with 7shifts, moving as an employee being scheduled through the app, to being a manager scheduling his own employees with the app, all the way to Field Business Consultant, where he now coaches Clean Juice GMs on how to schedule efficiently. It's simple. 7shifts just makes it easy.” –Elijah Selent. “My

Franchise 272

Franchise Franchising Seasonal Menu Coaching 272

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. Sometimes I heard the team complaining about the kitchen, the manager, or even the guests. 80% of restaurants in your market operate like this and they don’t realize it. I always give the same answer even after 12 years as The Restaurant Coach.

Coaching 235

Coaching Social Media Hospitality Take-out 235

7 Shifts

DECEMBER 12, 2023

The Massachusetts Tip Act (MTA) overrules the FLSA in several areas: Owners, managers, and supervisors can’t keep any mandatory service charges. They can’t operate fryers, rotisseries, or food slicers. Keep careful records of any performance-related issues, training or coaching efforts, or disciplinary measures.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 12, 2023

The Massachusetts Tip Act (MTA) overrules the FLSA in several areas: Owners, managers, and supervisors can’t keep any mandatory service charges. They can’t operate fryers, rotisseries, or food slicers. Keep careful records of any performance-related issues, training or coaching efforts, or disciplinary measures.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

Modern Restaurant Management

FEBRUARY 6, 2023

Here are coaching tips to get your team ready for a super weekend in your bar. When the bar gets crowded and operational stress increases, chaos shoots upward and BOOM: your normal procedures can break down leaving open taps, incorrectly tapped kegs, etc. Penalty #1: Delay of Game Want to increase ticket averages?

Bar 189

Bar FOH Coaching Brewery 189